E-mail Attachments wont download

Hi,
I am hoping this has been covered somewhere or someone may have experienced The same issue. I received my Z10 in April this year and generally find it ok, no where near 100 % happy but ok. The main source of my frustration is The inability to open e-mail attachments regardless of size or doc type. The attachment goes to about 2/3rds and then stops and will not download any further. The problem is I cannot send it to another device to open as it has not downloaded in The first place. Of course not an issue if I am in The office but a right pain when I am out in The field and have been sent documents which I cannot download or open.
Any constructive help would be very much appreciated
Cheryl

Meaning if you use the "tap and hold down on the attachment" you are not getting the "Open In" option? Or should we just keep guessing about what might be happening?
If that is what is happening, deom the home screen .... quit the mail app completely in the recent tray by double tapping the home button to bring up the recents tray - and then tap and hold down on the mail app icon in the recent tray until it wiggles, then tap the red minus sign to quit the app. Restart the iPad and then try the "tap and hold down" on an attachment again.
If you mean that something else is wrong or happening - share the information.

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E-mail Attachments wont download (Update)

Monday 02/12/13
Hi,
I am hoping this has been covered somewhere or someone may have experienced The same issue. I received my Z10 in April this year and generally find it ok, no where near 100 % happy but ok. The main source of my frustration is The inability to open e-mail attachments regardless of size or doc type. The attachment goes to about 2/3rds and then stops and will not download any further. The problem is I cannot send it to another device to open as it has not downloaded in The first place. Of course not an issue if I am in The office but a right pain when I am out in The field and have been sent documents which I cannot download or open. Any constructive help would be very much appreciated
No assistance to date so here is an update on this problem
The problem appears to be initiated by my work e-mail address as I have added it to another BB a Z30 and all e-mails apart from my work e-mails will download attachments. As a test my e-mail address was added to a Samsung S4 and a Iphone 5, it works on these phones but not the BB's. My IT people have checked everything out and it is not a security issue otherwise I would be having the same problem on the other two phones.
I have three e-mail address on the phone, facebook and linkedIn, the other two phones had four e-mail accounts after my account was added as well as linked in and facebook. I see I am not the only one that is having this problem both the Z10 (10.2.0.424) and Z30 (10.2.0.253) have the latest upgrades available for the phones.
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E-mail Attachments wont download

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