E-Mail Conflict - Unable to Send Away from Home

Question

I purchased a new Q10 (Model #SQN100-1) International Version phone in February 2015.  The software version I am working on is 10.3.2.440 which was downloaded when received from BB.  The e-mail service provider is Cogeco and the wireless service provider is Rogers. Currently I have two distinct e-mail addresses for personal and business.  I used the account set-up tool within the phone to set-up these accounts.  The default set-up profile were for incoming mail being pop.cogeco.ca port 110 with ssl off and outgoing e-mail being smtp.cogeco.ca port 25 with ssl off.  At the onset, receiving and sending e-mails went well whether I was at home or on the road.  Approximately 7 weeks ago I began to experience issues with sending e-mails while on the road however everything went well if I was in my home. In trying to sort out the issue I spent considerable time with both Rogers and Cogeco.  In my attempt to speak with a technical advisor at Blackberry, I ended up speaking to a sales rep and she hung up on me.  In addition, it would appear I am not alone with this issue based on my research through various sites with specific communications to this problem. Cogeco has changed their server identification as follows:  incoming e-mails pop.cogeco.ca port 995 ssl on and outgoing e-mails to smtp.cogeco.ca port 465 ssl on.  First I can only make these setting changes while I am at home and then they do not work at all.  I do receive e-amils on the new setting until two days ago and when I revert back to the old settings, the e-mails started flowing again.  As for sending, I must use the old settings as the new settings results in a red circle with a horizontal white line nest to the e-mail which I assume is not good. To date, I have not found a workable solution and both of my service providers have worked with me with no success.  The only conclusion that I can come up with is there is a conflict with the Q10's settings or protocols and the service providers.  For a time I used Rogers server address to send e-mails but that only worked for a short period of time. I have been a Blackberry user for quite sometime and this isuue is causing significant issues in operating my business.  Does anyone have a solution (especially the manufacturer) and if one does not exists, then it may be necessary to divest myself of Blackberry products and go with the competitors which many users I know have no issues.  Looking forward to a common sense solution from those that have the technical skills to address this issue.

Answer 1

I have read both of the KB's and implemented the suggested solutions already with no change.  Based on conversations with my ISP, they indicated that no restrictions exists.  Blackberry's original platform was to provide secure and reliable communications via e-mail to the business community and based on personal and many other global users, this competitive advantage has been significantly eroded. I have gone to Rogers to open a ticket or connect me to a Blackberry technician.  Why do I need to involve Rogers?  They are my wireless service provider and they are holding up their end of the bargain.  Why can't I just contact Blackberry directly? This situation is unacceptable and need a solution in short order to mitigate any further damage to my business and its reputation.  If a solution is not readily available than the only solution is to use another smartphone product.