E-Mail End User comments are not working when Activity is applied to Incident

Hey Together,
i have a strange Problem.
I use a workflow which Triggers relationship changes of the affected user of an incident.  And when the affected user changes, a template with a runbook Automation activity will be applied that triggers a runbook for the notification.
Today i figured out that the Exchange Connector will
not Import comments via email anymore when i apply the Runbook Activity to the incident ?
The Event log says:
Exchange Connector: Unable to process mail item. Subject="TEST Connector [IR555]", Error Message=The key value of an object cannot be changed.
As soon as i delete the activity from  the incident everything works again as it should.
I have installed the 3.1 Version of the Connector.
Has anybody an idea why this happens?  I cannot find a direct relation between Acion Log Comments and Activity ???
thanks
Chris

Not exactly. I would simply either:
create a new incident from the template which contains the runbook automation activity
or
create a new incident and apply the template
both ways you end up with a brand spanking new incident with the activity attached. Then start sending emails to that incident and see if the error persists.
http://codebeaver.blogspot.dk/

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