E-mail has weird second window, blocking main window, cannot read text.

I work with charter home page. It has existed since charter last updated their e-mail program. They say the problem is Firefox. I have a Mac and prefer Firefox to Safari. Please help!

Hi Raymond,
    Check these links related to payload, I will help you:
Payload of SOAP-Message cannot be read
Error displaying message payload
Regards,
Subhasha ranjan
Message was edited by:
        Subhasha Ranjan

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    PCLN 10-Jan-2014 1205 Call,PCLN140110C01205000,20140114,0.05,0.05,0.05,0.05,0,434
    PCLN 10-Jan-2014 1210 Call,PCLN140110C01210000,20140114,0.03,0.03,0.03,0.03,0,346
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    Z 22-Feb-2014 90 Call,Z140222C00090000,20140114,5.74,5.74,5.74,5.74,42,422
    Z 22-Feb-2014 95 Call,Z140222C00095000,20140114,3.89,3.89,3.89,3.89,37,389
    Z 22-Feb-2014 100 Call,Z140222C00100000,20140114,2.54,2.54,2.54,2.54,44,576
    Z 22-Feb-2014 105 Call,Z140222C00105000,20140114,1.62,1.62,1.62,1.62,3,117
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    Month : 01 ( 2 bytes)
    Date : 10 ( 2 bytes)
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    Strike (Decimal) : 000 ( 3 bytes)
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    C
    A
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    P
    B
    02
    C
    C
    02
    P
    D
    03
    C
    E
    03
    P
    F
    04
    C
    G
    04
    P
    H
    05
    C
    I
    05
    P
    J
    06
    C
    K
    06
    P
    L
    07
    C
    M
    07
    P
    N
    08
    C
    O
    08
    P
    P
    09
    C
    Q
    09
    P
    R
    10
    C
    S
    10
    P
    T
    11
    C
    U
    11
    P
    V
    12
    C
    W
    12
    P
    X
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    01165 - Strike price
    0 - Decimal portion of strike price
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    ORIGINAL FILE<name>,<ticker>,<date>,<open>,<high>,<low>,<close>,<vol>,<oi>
    AAL 10-Jan-2014 23.5 Call,AAL140110C00023500,20140115,1.85,1.85,1.85,1.85,0,0
    AAL 10-Jan-2014 24 Call,AAL140110C00024000,20140115,5.8,5.8,5.8,5.8,0,0
    AAL 10-Jan-2014 24.5 Call,AAL140110C00024500,20140115,2.05,2.05,2.05,2.05,0,0
    AAL 10-Jan-2014 25 Call,AAL140110C00025000,20140115,2.3,2.3,2.3,2.3,0,0
    AAL 10-Jan-2014 25.5 Call,AAL140110C00025500,20140115,1.35,1.35,1.35,1.35,0,0
    AAL 10-Jan-2014 26 Call,AAL140110C00026000,20140115,3.4,3.4,3.4,3.4,0,0
    AAL 10-Jan-2014 26.5 Call,AAL140110C00026500,20140115,2.65,2.65,2.65,2.65,0,0
    AAL 10-Jan-2014 27 Call,AAL140110C00027000,20140115,2.26,2.26,2.26,2.26,0,0
    AAL 10-Jan-2014 27.5 Call,AAL140110C00027500,20140115,1.75,1.75,1.75,1.75,0,0
    AAL 10-Jan-2014 28 Call,AAL140110C00028000,20140115,1.45,1.45,1.45,1.45,0,0
    AAL 10-Jan-2014 28.5 Call,AAL140110C00028500,20140115,0.9,0.9,0.9,0.9,0,0
    AAL 10-Jan-2014 29 Call,AAL140110C00029000,20140115,0.4,0.4,0.4,0.4,0,0
    AAL 10-Jan-2014 29.5 Call,AAL140110C00029500,20140115,0.05,0.05,0.05,0.05,0,4812
    AAL 10-Jan-2014 30 Call,AAL140110C00030000,20140115,0.05,0.05,0.05,0.05,0,636
    AAL 10-Jan-2014 21.5 Put,AAL140110P00021500,20140115,0.08,0.08,0.08,0.08,0,11
    AAL 10-Jan-2014 23 Put,AAL140110P00023000,20140115,0.05,0.05,0.05,0.05,0,51
    AAL 10-Jan-2014 23.5 Put,AAL140110P00023500,20140115,0.05,0.05,0.05,0.05,0,235
    AAL 10-Jan-2014 24 Put,AAL140110P00024000,20140115,0.1,0.1,0.1,0.1,0,77
    AAL 10-Jan-2014 24.5 Put,AAL140110P00024500,20140115,0.05,0.05,0.05,0.05,0,292
    AAL 10-Jan-2014 25 Put,AAL140110P00025000,20140115,0.05,0.05,0.05,0.05,0,1380
    AAL 10-Jan-2014 25.5 Put,AAL140110P00025500,20140115,0.02,0.02,0.02,0.02,0,1549
    AAL 10-Jan-2014 26 Put,AAL140110P00026000,20140115,0.1,0.1,0.1,0.1,0,665
    AAL 10-Jan-2014 26.5 Put,AAL140110P00026500,20140115,0.02,0.02,0.02,0.02,0,632
    AAL 10-Jan-2014 27 Put,AAL140110P00027000,20140115,0.05,0.05,0.05,0.05,0,2161
    AAL 10-Jan-2014 27.5 Put,AAL140110P00027500,20140115,0.1,0.1,0.1,0.1,0,310
    AAL 10-Jan-2014 28 Put,AAL140110P00028000,20140115,0.01,0.01,0.01,0.01,0,642
    AAL 10-Jan-2014 28.5 Put,AAL140110P00028500,20140115,0.05,0.05,0.05,0.05,0,291
    AAL 10-Jan-2014 29 Put,AAL140110P00029000,20140115,0.05,0.05,0.05,0.05,0,6728
    AAL 10-Jan-2014 29.5 Put,AAL140110P00029500,20140115,0.3,0.3,0.3,0.3,0,0
    AAL 10-Jan-2014 30 Put,AAL140110P00030000,20140115,4.3,4.3,4.3,4.3,0,0
    AAL 10-Jan-2014 32 Put,AAL140110P00032000,20140115,2.6,2.6,2.6,2.6,0,0
    AAL 18-Jan-2014 0.5 Call,AAL140118C00000500,20140115,11,11,11,11,0,180
    AAL 18-Jan-2014 1 Call,AAL140118C00001000,20140115,27.9,27.9,27.9,27.9,0,68
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    CONVERTED FILE:"<name>","<ticker>","<date>","<open>","<high>","<low>","<close>","<vol>","<oi>"
    "AAL 10-Jan-2014 23.5 Call","AAL4A10000230","20140115","1.85","1.85","1.85","1.85","0","0"
    "AAL 10-Jan-2014 24 Call","AAL4A10000240","20140115","5.8","5.8","5.8","5.8","0","0"
    "AAL 10-Jan-2014 24.5 Call","AAL4A10000240","20140115","2.05","2.05","2.05","2.05","0","0"
    "AAL 10-Jan-2014 25 Call","AAL4A10000250","20140115","2.3","2.3","2.3","2.3","0","0"
    "AAL 10-Jan-2014 25.5 Call","AAL4A10000250","20140115","1.35","1.35","1.35","1.35","0","0"
    "AAL 10-Jan-2014 26 Call","AAL4A10000260","20140115","3.4","3.4","3.4","3.4","0","0"
    "AAL 10-Jan-2014 26.5 Call","AAL4A10000260","20140115","2.65","2.65","2.65","2.65","0","0"
    "AAL 10-Jan-2014 27 Call","AAL4A10000270","20140115","2.26","2.26","2.26","2.26","0","0"
    "AAL 10-Jan-2014 27.5 Call","AAL4A10000270","20140115","1.75","1.75","1.75","1.75","0","0"
    "AAL 10-Jan-2014 28 Call","AAL4A10000280","20140115","1.45","1.45","1.45","1.45","0","0"
    "AAL 10-Jan-2014 28.5 Call","AAL4A10000280","20140115","0.9","0.9","0.9","0.9","0","0"
    "AAL 10-Jan-2014 29 Call","AAL4A10000290","20140115","0.4","0.4","0.4","0.4","0","0"
    "AAL 10-Jan-2014 29.5 Call","AAL4A10000290","20140115","0.05","0.05","0.05","0.05","0","4812"
    "AAL 10-Jan-2014 30 Call","AAL4A10000300","20140115","0.05","0.05","0.05","0.05","0","636"
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    "AAL 10-Jan-2014 23.5 Put","AAL4B10000230","20140115","0.05","0.05","0.05","0.05","0","235"
    "AAL 10-Jan-2014 24 Put","AAL4B10000240","20140115","0.1","0.1","0.1","0.1","0","77"
    "AAL 10-Jan-2014 24.5 Put","AAL4B10000240","20140115","0.05","0.05","0.05","0.05","0","292"
    "AAL 10-Jan-2014 25 Put","AAL4B10000250","20140115","0.05","0.05","0.05","0.05","0","1380"
    "AAL 10-Jan-2014 25.5 Put","AAL4B10000250","20140115","0.02","0.02","0.02","0.02","0","1549"
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