E-mail merge with Word and Outlook problem

I'm trying to do an e-mail merge with Office 2011: Word, Excel, and Outlook.
Before you start typing, I've already searched the web, searched the Apple forums, and posted to the Microsoft forum, with no success.
Anyway: I have outlook configured to send and receive mail from a single Gmail account.
Outlook works otherwise to send and receive mail.
Outlook is set, in both Mail and Outlook, to be the default e-mail program.
Everything seems to work fine until the final step, clicking the generate e-mail merge button that should send the mail merge to Outlook. The mail merge emails are supposed to appear in Outlook, but they don't.
If you have figured out how to do this, please let me know.
I would prefer to do this with Mail and Numbers, or Excel and Mail, but that functionality does not exist. I'm sure it would probably work if it did.
I have a standalone mail merge app (MaxBulk Mailer) but I'd prefer to use the database I already have, which is in Excel, rather than have to create two databases, one in Excel, and another in MaxBulk. MaxBulk has some other problems as well and is not a great solution. 
Thanks.

Not sure if this is entirely the same issue but.... we just saw a very similar issue resolved here by my recommending that one of our mail merge-using faculty run the Outlook 2011 database rebuild utility (holding down option while starting Outlook 2011 for OSX).  Mail Merging from Excel 2011 mailing lists to Outlook 2011 starting working like a charm after that.
The differences with our setup were that we were sending a mail merge via an Exchange Server, not GMail, and that this issue started after upgrading from 10.6 to 10.9 via the App Store.  Mail Merging had been working fine in 10.6.
Worth a try?  Guard your backups and good luck!

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    Open the Windows Control Panel:
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    In Windows 7 and Vista, choose Start menu > All Programs > iCloud > iCloud.
    Remove the checkmark in the checkbox next to Mail, Contacts, Calendars & Tasks, and click Apply. Wait a few seconds, then replace the checkmark, and click Apply.
    Open Outlook and test to see if the issue has been resolved.
    Ensure the iCloud Outlook Add-in is active within Outlook.
    Outlook 2010:
    Open Outlook 2010.
    Click the File menu.
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    For Outlook 2007, follow these steps to verify the iCloud Outlook Add-in is active
    Open Outlook 2007.
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    Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
    For additional information about managing Add-ins with Microsoft Outlook, see this Microsoft support document.
    Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
    iCloud: Troubleshooting iCloud Contacts
    http://support.apple.com/kb/ts3998
    iCloud: Troubleshooting iCloud Calendar
    http://support.apple.com/kb/ts3999
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

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