E mail not retained on server

My partner has Iphone 4 and e mails received on her phone are not being received on her PC in MS Outlook. I checked her settings (mail & contacts, account, advanced, incoming settings) and she does not have the 'delete messages from server' option. I have that option on my Iphone 5 - however we are both using the same version of software (7.0.4).
Her incoming settings:
Use SSL (Yes)
Authentication - Password
IMAP path prefix /
Server port 993
My incoming settings:
Use SSL (No)
Authentication - Password
Delete from server - Never
Server port 110
It looks as though her settings are for IMAP and mine for POP3, but I am not sure hoew to change them.

Hello Ajkallio,
The following article provides some useful troubleshooting steps that may help get your mail working. If not, you may need to contact your email service provider, as they may be experiencing an outage.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Cheers,
Allen

Similar Messages

Yahoo sent mail not saved to server when using Mail only.

Why does my Yahoo sent mail not get saved to the server when I use Apple's Mail program? (I have it saved in settings to keep sent mail on server). I can see it in my Sent mail folder on Apple Mail but not on the yahoo server. It's an IMAP account and it works fine on my iPhone.
I have tried changing the outgoing ports as well and erasing the account and reinstating it on the Mail program. No luck.

NatMac:
This worked for me:
ernestobenedict London
This solved my questionRe: Yahoo Mail folder behaviour with Apple Mail 5.0
Dec 8, 2011 5:14 PM (in response to ernestobenedict)
I finally figured out how to fix this; under the mailbox menu there is an option to "use this mailbox for" that allowed me to select the Sent Items folder from my Yahoo IMAP list of folders and make it the default for sent items from the Mac OS X mail software! "
Thanks to ernestobenedict for this solution!!!

Deleted pop mail not deleted from server

mail retrieved from pop acct & deleted, and trash emptied, is not deleted from server, so it gets re-retrieved.
settings>delete from server> when removed from inbox, but the msgs are still on the server as viewed from the isp's web interface.

been there, done that;-}
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Numbers: 465
it seems mail.app is designed for imap, in that msgs can't be deleted when d/l'd by default, but must be config'd "when moved from inbox"

E-mail not connection to server

My e-mail on my iPhone 4 is getting a message not connecting to server. I have not changed anything. HEPL

Hello Ajkallio,
The following article provides some useful troubleshooting steps that may help get your mail working. If not, you may need to contact your email service provider, as they may be experiencing an outage.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Cheers,
Allen

Command line mail not working since Server 2.2

Since Mountain Lion, everytime Server.app updates it borks my previous mail settings/hacks/workarounds to the issues with the last version. I just want sendmail, mail, postfix, etc to work and stay working. I even have my own list of stuff to reapply with each Server.app update, but sadly even that has stopped working.
Just basic mail won't even work:
$ mail adam
Subject: test
This is a test mail
⌃D
$ mail
No mail for adam
Here are my current settings.
$ sudo serveradmin fullstatus mail
mail:setStateVersion = 1
mail:readWriteSettingsVersion = 1
mail:connectionCount = 0
mail:servicePortsRestrictionInfo = _empty_array
mail:protocolsArray:_array_index:0:status = "ON"
mail:protocolsArray:_array_index:0:kind = "INCOMING"
mail:protocolsArray:_array_index:0:protocol = "IMAP"
mail:protocolsArray:_array_index:0:state = "STOPPED"
mail:protocolsArray:_array_index:0:error = ""
mail:protocolsArray:_array_index:1:status = "ON"
mail:protocolsArray:_array_index:1:kind = "INCOMING"
mail:protocolsArray:_array_index:1:protocol = "POP3"
mail:protocolsArray:_array_index:1:state = "STOPPED"
mail:protocolsArray:_array_index:1:error = ""
mail:protocolsArray:_array_index:2:status = "ON"
mail:protocolsArray:_array_index:2:kind = "INCOMING"
mail:protocolsArray:_array_index:2:protocol = "SMTP"
mail:protocolsArray:_array_index:2:state = "RUNNING"
mail:protocolsArray:_array_index:2:error = ""
mail:protocolsArray:_array_index:3:status = "ON"
mail:protocolsArray:_array_index:3:kind = "OUTGOING"
mail:protocolsArray:_array_index:3:protocol = "SMTP"
mail:protocolsArray:_array_index:3:state = "RUNNING"
mail:protocolsArray:_array_index:3:error = ""
mail:protocolsArray:_array_index:4:status = "ON"
mail:protocolsArray:_array_index:4:kind = "INCOMING"
mail:protocolsArray:_array_index:4:protocol = "Junk_mail_filter"
mail:protocolsArray:_array_index:4:state = "RUNNING"
mail:protocolsArray:_array_index:4:error = ""
mail:protocolsArray:_array_index:5:status = "ON"
mail:protocolsArray:_array_index:5:kind = "INCOMING"
mail:protocolsArray:_array_index:5:protocol = "Virus_scanner"
mail:protocolsArray:_array_index:5:state = "RUNNING"
mail:protocolsArray:_array_index:5:error = ""
mail:startedTime = "2013-02-05 16:26:45 +0000"
mail:logPaths:IMAP Log = "/Library/Logs/Mail/mailaccess.log"
mail:logPaths:Server Log = "/Library/Logs/Mail/mailaccess.log"
mail:logPaths:POP Log = "/Library/Logs/Mail/mailaccess.log"
mail:logPaths:SMTP Log = "/var/log/mail.log"
mail:logPaths:Migration Log = "/Library/Logs/MailMigration.log"
mail:logPaths:Virus Log = "/Library/Logs/Mail/clamav.log"
mail:logPaths:Amavisd Log = "/Library/Logs/Mail/amavis.log"
mail:logPaths:Virus DB Log = "/Library/Logs/Mail/freshclam.log"
mail:imapStartedTime = ""
mail:servicePortsAreRestricted = "NO"
mail:state = "RUNNING"
mail:postfixStartedTime = "2013-02-05 16:26:45 +0000"

Yes, the ProgramArguments key contains the exact array you posted.
And here is the output for
sudo serveradmin settings mail
mail:postfix:smtpd_pw_server_security_options:_array_index:0 = "cram-md5"
mail:postfix:smtpd_pw_server_security_options:_array_index:1 = "digest-md5"
mail:postfix:smtpd_pw_server_security_options:_array_index:2 = "login"
mail:postfix:smtpd_pw_server_security_options:_array_index:3 = "plain"
mail:postfix:spam_quarantine = "[email protected]"
mail:postfix:smtp_reject_list_enabled = no
mail:postfix:bayes_path = "/Library/Server/Mail/Data/scanner/amavis/.spamassassin/bayes"
mail:postfix:smtp_sasl_auth_enable = yes
mail:postfix:whitelist_from = _empty_array
mail:postfix:submit_cred:XXXXXXX.local:username = "submit"
mail:postfix:submit_cred:XXXXXXX.local:password = "XXXXXXXXXXXXXXXXXXXXXXX"
mail:postfix:smtp_auth_relay_dict:smtp_auth_relay_userid = "[email protected]"
mail:postfix:smtp_auth_relay_dict:smtp_auth_relay_pwd = "XXXXXXXXXXXXXX"
mail:postfix:smtp_auth_relay_dict:smtp_auth_relay_host = "smtp://smtp.gmail.com:587"
mail:postfix:client_permit_mynetworks = yes
mail:postfix:smtpd_tls_cert_file = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.cert.pem"
mail:postfix:maps_rbl_domains_enabled = no
mail:postfix:spam_subject_tag = "***JUNK MAIL*** "
mail:postfix:smtpd_tls_CAfile = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.chain.pem"
mail:postfix:message_size_limit_enabled = yes
mail:postfix:virus_db_last_update = "2013-02-06 13:52:18 +0000"
mail:postfix:mail_enabled_groups = _empty_array
mail:postfix:add_whitelist_domain = _empty_array
mail:postfix:virus_scan_enabled = yes
mail:postfix:spam_ok_locales = "en"
mail:postfix:spam_notify_admin_email = "[email protected]"
mail:postfix:black_hole_domains:_array_index:0 = "zen.spamhaus.org"
mail:postfix:virus_db_log_level = "notice"
mail:postfix:spam_scan_enabled = yes
mail:postfix:virus_quarantine = "[email protected]"
mail:postfix:reject_unauth_piplining_enabled = no
mail:postfix:blacklist_from = _empty_array
mail:postfix:spam_rewrite_subject = yes
mail:postfix:message_size_limit = 10485760
mail:postfix:greylist_disable = no
mail:postfix:mynetworks:_array_index:0 = "127.0.0.0/8"
mail:postfix:virus_log_level = "notice"
mail:postfix:host_whitelist = _empty_array
mail:postfix:rbl_override_list = _empty_array
mail:postfix:group_expansion:start_interval = 10
mail:postfix:group_expansion:enable_group_expansion = no
mail:postfix:virus_notify_recipients = no
mail:postfix:luser_relay_enabled = no
mail:postfix:mydomain = "XXXXXXX.local"
mail:postfix:mydestination:_array_index:0 = "localhost"
mail:postfix:virus_notify_admin_email = "[email protected]"
mail:postfix:enable_virtual_domains = yes
mail:postfix:spam_notify_admin = no
mail:postfix:required_hits = 6
mail:postfix:add_whitelist_host = _empty_array
mail:postfix:always_bcc_enabled = no
mail:postfix:enable_var_mail = no
mail:postfix:junk_mail_userid = "junkmail"
mail:postfix:smtpd_tls_key_file = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.key.pem"
mail:postfix:enable_smtp = yes
mail:postfix:relayhost = "smtp://smtp.gmail.com:587"
mail:postfix:not_junk_mail_userid = "notjunkmail"
mail:postfix:mynetworks_enabled = yes
mail:postfix:spam_ok_languages = "en fr de ja sw ta"
mail:postfix:virtual_domains:_array_index:0 = "imap.gmail.com"
mail:postfix:rbl_override_enabled = no
mail:postfix:log_rolling_days = 1
mail:postfix:enable_smtp_in = yes
mail:postfix:tls_server_options = "use"
mail:postfix:spam_action = "deliver"
mail:postfix:log_rolling_days_enabled = yes
mail:postfix:spam_log_level = "warn"
mail:postfix:smtp_uce_controlls = 1
mail:postfix:relayhost_enabled = yes
mail:postfix:virus_action = "delete"
mail:postfix:virus_db_update_days = 12
mail:postfix:virus_notify_admin = no
mail:postfix:domain_whitelist = _empty_array
mail:postfix:enable_smtp_out = yes
mail:postfix:text_only_attachments = yes
mail:postfix:reject_unknown_client_enabled = no
mail:postfix:log_level = "warn"
mail:postfix:myhostname = "XXXXXXX.local"
mail:global:auto_auth = yes
mail:global:service_data_path = "/Library/Server/Mail"
mail:imap:imap_auth_cram_md5 = yes
mail:imap:srvtab = "/etc/srvtab"
mail:imap:imap_auth_clear = yes
mail:imap:loginuseacl = no
mail:imap:popexpiretime = 0
mail:imap:notifysocket = "/var/imap/socket/notify"
mail:imap:timeout = 30
mail:imap:max_imap_connections = 1000
mail:imap:sieve_maxscripts = 5
mail:imap:logtimestamps = no
mail:imap:quota_enforce_restrictions = no
mail:imap:tls_imap_key_file = ""
mail:imap:mupdate_authname = ""
mail:imap:newsprefix = ""
mail:imap:proxyservers = _empty_array
mail:imap:junk_mail_userid = ""
mail:imap:singleinstancestore = yes
mail:imap:mupdate_password = ""
mail:imap:imap_auth_digest_md5 = yes
mail:imap:tls_cert_file = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.cert.pem"
mail:imap:lmtp_admins = _empty_array
mail:imap:poptimeout = 10
mail:imap:postuser = ""
mail:imap:imap_auth_plain = yes
mail:imap:quota_custom_error = _empty_dictionary
mail:imap:tls_imap_cert_file = ""
mail:imap:aps_topic = "com.apple.mail.XServer.e8cc7328-2fe9-4b6f-aae5-b6f26f9287b3"
mail:imap:sieve_proxyservers = _empty_array
mail:imap:request_enable_webmail = no
mail:imap:lmtp_luser_relay_enabled = no
mail:imap:unixhierarchysep = no
mail:imap:urlauth_hostport = ""
mail:imap:imap_auth_gssapi = no
mail:imap:partition-default = "/Library/Server/Mail/Data/mail"
mail:imap:allowanonymouslogin = no
mail:imap:quota_custom_warning_message_path = ""
mail:imap:imapidlepoll = 60
mail:imap:quota_custom_error_message_path = ""
mail:imap:enable_pop = yes
mail:imap:tls_session_timeout = 1440
mail:imap:mupdate_server = ""
mail:imap:mupdate_realm = ""
mail:imap:auth_gssapi_hostname = ""
mail:imap:enable_sieve = yes
mail:imap:lmtpsocket = "/var/imap/socket/lmtp"
mail:imap:enable_quota_warnings = no
mail:imap:mupdate_port = ""
mail:imap:postmaster = "postmaster"
mail:imap:pop_auth_gssapi = no
mail:imap:pop_auth_apop = yes
mail:imap:deleteright = "c"
mail:imap:proxyd_allow_status_referral = no
mail:imap:sharedprefix = "Shared Folders"
mail:imap:sasl_auto_transition = no
mail:imap:tls_ca_file = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.chain.pem"
mail:imap:sasl_minimum_layer = 0
mail:imap:sievedir = ""
mail:imap:debug_command = ""
mail:imap:duplicatesuppression = yes
mail:imap:tls_lmtp_key_file = ""
mail:imap:servername = ""
mail:imap:quota_full_tempfail = yes
mail:imap:partitions = _empty_array
mail:imap:tls_imap_require_cert = no
mail:imap:sieve_admins = _empty_array
mail:imap:global_quota = 0
mail:imap:mupdate_retry_delay = 20
mail:imap:not_junk_mail_userid = ""
mail:imap:quota_custom_warning = _empty_dictionary
mail:imap:enable_imap = yes
mail:imap:popminpoll = 0
mail:imap:tls_pop3_key_file = ""
mail:imap:sendmail = "/usr/lib/sendmail"
mail:imap:tls_lmtp_cert_file = ""
mail:imap:tls_require_cert = no
mail:imap:notification_server_enabled = yes
mail:imap:tls_sieve_require_cert = no
mail:imap:defaultpartition = "default"
mail:imap:pop_auth_clear = yes
mail:imap:allowallsubscribe = no
mail:imap:sasl_pwcheck_method = "auxprop"
mail:imap:sieve_maxscriptsize = 32
mail:imap:tls_sieve_key_file = ""
mail:imap:tls_ca_path = ""
mail:imap:defaultacl = "anyone lrs"
mail:imap:reject8bit = no
mail:imap:tls_key_file = "/etc/certificates/XXXXXXX.local.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.key.pem"
mail:imap:tls_pop3_require_cert = no
mail:imap:sasl_maximum_layer = 256
mail:imap:autocreatequota = 0
mail:imap:tls_sieve_cert_file = ""
mail:imap:userprefix = "Other Users"
mail:imap:mupdate_admins = _empty_array
mail:imap:postmaster_address = "[email protected]"
mail:imap:mupdate_username = ""
mail:imap:quota_warn_frequency_days = 0
mail:imap:tls_pop3_cert_file = ""
mail:imap:aps_topic_enabled = yes
mail:imap:quotawarn = 80
mail:imap:plaintextloginpause = 0
mail:imap:enforce_quotas = no
mail:imap:tls_server_options = "require"
mail:imap:allowplaintext = yes
mail:imap:loginrealms = _empty_array
mail:imap:lmtp_luser_relay = ""
mail:imap:imapidresponse = yes
mail:imap:tls_cipher_list:_array_index:0 = "DEFAULT"
mail:imap:imap_auth_login = yes
mail:imap:admins = _empty_array
mail:imap:altnamespace = no
mail:imap:sieveusehomedir = no
mail:imap:tls_lmtp_require_cert = no
mail:imap:log_level = "warn"
mail:imap:umask = "077"
mail:imap:hashimapspool = no
mail:imap:imap_proxyservers = _empty_array

IPad Mail not deleting from server

Does anyone else have this problem? I have my mail accounts set so that they should delete emails from the server as soon as they are deleted from ipad. It doesn't seem to work though.. as I just came back home after a trip and all the dozens of email messages came flooding into my Mac inbox
Does anyone have any suggestions? Do I also need to delete the mail on the ipad's mail trash perhaps...

SO SORRY for not responding.... For some reason I have not been getting emails saying there are replies to this topic.
As it happened, I thought I had solved the problem, but I haven't...
In the settings for my email accounts, I am offered the option of my emails being deleted from their server as soon as I delete them from the iPad email inbox. However, when I choose this option, they are not deleted.
DAVID I do not have the setting that you describe available for my email accounts either... It seems that different setting options appear according to the nature of the email account that is being set up.
It is clear to me that the way I have set things up is correct for what I want though, as it's very clearly stated in Settings... It's just not happening....

Messages in Mail not loading from server.

I have 3 mail boxes in my Mail account and one of them is not loading mail from the server. I checked the online web site for my e-mail server and there is mail there I have not received.

If you can’t send or receive email on your Mac - Apple Support

IPad Mail not Retaining Messages with Exchange

My iPad is not keeping the 200 messages in the local system as I have configured it to. I just counted and it has about 80 messages. My iPhone is connected to the same account and it has way more than 200 messages, strangely.
The funny thing is that yesterday it had downloaded way more than 80, but when I look at it this morning they are gone.
There are thousands of messages in on the server in the inbox.
Anyone else having this issue?

If you go to your mail settings for the exchange account, there is a selection for how many days to sync, not how many messages. Select one month and see what you get.
There is also a global setting that effects all mail accounts to control how many messages to display. I think the default is 25. It can be increased to a max of 200. When you get to the end of the display limit, you can select to display more for that session.

Mail not downloaded from server

I've never had any problem reading my mail but am now getting the following message: Message has not been downloaded from the server. You need to take this account online in order to download it. As far as I can see, the account is online. If I restart the computer, this sometimes fixes the problem temporarily. Please help.

Hello, and welcome to the Discussions.
If you are running 10.3.9, as the info below your post reports, then you likely have an Overstuffed Mailbox. The message you are getting is the result of errors in the index for the mailbox.
First, confirm your version of OSX, and if 10.3.9, then read:
http://discussions.apple.com/thread.jspa?threadID=121837
and the important link within it of:
http://docs.info.apple.com/article.html?artnum=25812
After observing the size of this mailbox (is it the Inbox?), report that result.
Ernie

MAIL NOT CONNECTING TO SERVER

Over the past few days I've noticed that Mail isn't connecting to my mail server.
Mail does connect when its first launched, but then won't connect when scheduled. If I quit from the software and re-launch, Mail connects and then the same thing happens again.
I've tried restarting and everything else I can think of, but this doesn't make any difference.
This can't be a server problem otherwise Mail wouldn't connect at all. Plus I've noticed that this happens from several different machines in several different locations.
I've noticed that a few other people have had the same problem but no-one seems to be able to come up with an answer.
Can anyone help?

Anyone still having this type of problem should look at Lee's solution here:
http://discussions.apple.com/thread.jspa?messageID=6492554#6492554

Mail not saving sent messages, not moving Junk messages

Hi everyone, I'm having a bit of trouble with OS Mail. I've set it up to use an IMAP account, and have set my preferences such that Mail should save all my sent messages in the Sent folder (I assume the Sent folder on my computer, not the one on my IMAP server). Regardless, neither my IMAP server's sent folder nor my computer's sent folder contain any messages that I've sent, and I have confirmed that these messages have in fact been received by the recipients (therefore successfully sent). I am unsure of how to resolve this issue, as there is no obvious setting change for me to persue. I just received this computer (new) a few days ago, so I wouldn't expect this problem to be due to disk maintenance/management, etc.
Also, I have noticed that Junk messages remain highlighted and in my inbox. I changed my prefs to have these messages be placed in my Junk Mail folder. Mail asked me whether I wanted to apply that preference to older messages marked as junk that have yet to be put in the folder; I indicated yes. Nothing happened, and the Junk Mail folder remained empty (until I manually moved the messages to it). Any ideas?
I have searched the forums for related issues and could only find problems that had an associated error message with it; my issue is different in that there are no error messages; Mail is simply ignoring my preferences. Thanks in advance,
Vic

In OS X Mail, this sent folder appears as a subdirectory
(sub "mailbox"?) under my "Inbox" mailbox along with
other folders that are mapped on my IMAP account.
This means you haven't set up your account properly. You probably should set Preferences > Accounts > Advanced > IMAP Path Prefix to INBOX, or something like that.
After putting the right string in the IMAP Path Prefix field, either the IMAP folders will appear somewhere else in Mail (i.e. not as subfolders of Inbox), or your problem will have already been fixed. Let me know what happens.
I should probably mention (just realized) that in my
account settings, my outgoing SMTP server is set to
be my ISP's server (which is different from my IMAP
provider).
I wonder if, by selecting "save messages on server"
I am saving these messages somewhere on my ISP?
Mail should still save the sent messages where you've told it to. It's Mail, not the SMTP server, that stores the sent messages. The SMTP server has no bearing on this, but it was a good idea to consider that possibility, nevertheless.
When I uncheck this option, perhaps my mail will
be stored on my local computer instead?
Yes, that's what would happen, but don't uncheck that option if you really want your sent messages to be stored on the IMAP server, or do it temporarily, so that Mail does at least save them somewhere until we fix the problem, but I believe I already know what the problem is.

Recent mail from POP acct server is not retained in mail app

In recent weeks (maybe months) iPhone email appears to be acting differently with my POP accounts. All POP accounts keep the mail on the server until deleted on a desktop. I have iPhone mail set to show last 100 emails. Emails are coming in and are usually (not always) shown on all four devices where POP clients download mail - including my iPhone. What has changed is that when an email is more than 100 emails back in the que - even though it is still in desktop Outlook and my MacBook Pro Mail inbox an on the server - it no longer appears in the iPhone inbox, it does not load from the server when I select load more, it cannot be found in an iPhone email search which searches the phone and server. It has simply disappeared from the iPhone email app even though it still exists on the (Yahoo Bizmail) server and in all other POP accounts. This is not the behavior of the Mail App before 6.x, even though all settings are the same including do not remove from server. Anybody else having this problem?

POP will do weird things like this. That's why POP should be avoided if it can. I would contact the email provider to see if they support IMAP. Using POP on device should resolve this issue.
Below is great Apple resource that explains about using POP on multiple devices and how it can cause issues.
http://support.apple.com/kb/ht3228
I hope this helps!

Outgoing server password not retained

I have configured my iPhone for 2 email accounts: gmail and OptOnline. According to my ISP (OptOnline), I must use their outgoing mail server. OK, no problem.
I configured my outgoing server to be the OptOnline server, along with my username and password and I'm able to send email.
The problem is that my password is not retained. So 10 minutes later, I cannot send email. When I look at the Advanced Mail settings, the Outgoing Server password field is blank. It should contain asterisks like the other password fields.
Any ideas?

You are not meant to see passwords. Usually the Outgoing password is the same as the Incoming.

IMAP option to not delete from server OR recommend alternate mail app?

Using POP in Windows computer and IMAP on iphone.
In the iphone, POP has the opton to "delete from server: never"
There seems no way to accomplish this in the stock mail app when using IMAP ?
Using POP on the iphone is not an option due to the longstanding issue of the Apple mail apps not sending a proper termination signal back. The mailbox remains locked until the server times it out for inactivity and cleans up the stale lock after 10 minutes. The result is "wrong password" on the computer if it then tries to retrieve during that period. It's a feature of POP by design to use a lock to prevent corruption caused by simultaneous access to the mailbox. BUT, BB,Android,Windows all handle this correctly so that their POP transaction (and the mailbox lock) only lasts seconds! Only ever see this persistent lock with Apple mail clients
The user likes to keep his phone inbox clean, he will delete messages as he deals with them as well as messages he is postponing to deal with on computer later.
Moving messages to a 'later' folder won't help, as that 'later' folder will not be available thru POP (for the computer)
They also don't want to use IMAP on the computer because they don't want their communications stored on the server any longer than necessary.
Can anyone recommend:
- Windows IMAP client which downloads all and keeps a local copy of inbox which does not synch with server inbox.
- Alternate mail app for iphone which allows "delete from device only // never delete from server "

That's not how IMAP works. If you want to keep the inbox clean, but not delete the messages, create folders and move the messages into them for later review.

Mail not getting all messages from server and other strange behavior

Hello All,
Mail has been doing some odd things for me of late (at least the last week) and I'm lost for a solution to my problem. As far as I can tell, perhaps my Prefs. have become corrupted, or at least something in relation to Mail has become corrupted. Perhaps someone has a solution to this issue before I have to back it all up and NUKE the whole **** app to get back up and running properly.
The main issue I appear to be having is that Mail is not getting all of my Mail messages from my server. I can log into my web-mail interface provided by my domain host and can see there that there are many e-mails that don't appear to be coming down the pipe to the Mail.app client. I'm getting some e-mail's but not all....
*Here are all the things that I've checked:*
• The missing e-mails are not being picked up as Junk and are not in the Junk folder
• I have done a search within Mail for the missing e-mail's and nothing turns up anywhere.
• I have checked on the server end that I'm not maxing out my InBox or that there are any other service issues from my domain host provider.
• I have been into Prefs and checked my account settings - most (see below) of which appear to be as normal and are fine.
*Here are the weird things that I've noticed:*
• When I went into the Prefs. for the account in question, I noticed that my login had changed. For example - it usually it is "[email protected]", however it had seemed to have changed to just "johndoe" - I know this wasn't me as my domain host will not allow me to access any mail unless the login is the full mail address.
• In RULES, every rule I double click to check on seems mostly fine, apart from the fact that every "Account is:" the pull down menu just appears as blank. Usually it says "Account is: ([email protected])"
It's there last 2 items that make me think something is corrupted - so I guess my question is, what pref or file has corrupted and how can I fix it without having to give Mail.app a digital enema?
Any assistance would be most helpful - missing some but not all your incoming e-mail messages is quite annoying, as you can guess...!
Thanks,
Boz

Hello Boz.
This appears to be a rules issue. Mail is almost certainly downloading those messages, but they’re probably being processed by your rules in an unexpected way — given the information you’ve provided, maybe because there is something wrong with the file where the account settings are stored.
Do you have any Mail plug-ins? In the Finder, go to each of the following folders (if they exist). What do you see there?
/Library/InputManagers/
/Library/Mail/Bundles/
~/Library/InputManagers/
~/Library/Mail/Bundles/
To make accurately reporting this information easier, you may open /Applications/Utilities/Terminal, type the following command (you can just copy it here and paste it in Terminal), and press <Return>. You can then copy the output of that command from Terminal and paste it in your reply to this post:
ls -1 /Library/InputManagers /Library/Mail/Bundles ~/Library/InputManagers ~/Library/Mail/Bundles
<hr>
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, and ensuring that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Write down your Mail > Preferences > Accounts settings or take screen shots of them.
2. If you have a .Mac account and .Mac synchronization of Mail data is enabled either in Mail > Preferences > General or in System Preferences > .Mac, disable it before proceeding.
3. Quit Mail.
4. Make a backup copy of the ~/Library/Mail folder, just in case something goes wrong while trying to solve the problem. You can do this in the Finder by dragging the Mail folder to the Desktop while holding the Option (Alt) key down, for example. This is where all your mail is locally stored.
5. In the Finder, go to ~/Library/Preferences/. Locate com.apple.mail.plist and move it to the Desktop (to be deleted if this solves the problem). If you have a backup of your data that includes a working copy of this file, you may try restoring it from the backup to avoid steps 6-8.
6. Open Mail. You’ll have to set up your non-.Mac accounts from scratch all over again. If given the option to import existing mailboxes or something like that, don’t. Just enter the account information and Mail will automagically rediscover the data in ~/Library/Mail/ when done.
7. You’ll have to re-configure some of your Mail > Preferences settings. For spam-related security reasons, the first thing you should do is go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled.
8. As a side effect of re-creating com.apple.mail.plist, Mail might rename Outbox (which is where messages waiting to be sent are stored) to Delivered. The name of that mailbox is actually a misnomer, as it would contain messages (if any) that couldn’t be delivered for some reason. You can delete that mailbox if you wish.
9. If the problem is fixed now and .Mac synchronization of Mail data was enabled at the beginning, enable it again, go to System Preferences > .Mac > Advanced, click Reset Sync Data, and choose the appropriate options to reset the Mail data stored on the .Mac server with the data locally stored on the computer, i.e. sync data must flow from the computer to the .Mac server.
<hr>
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. You can easily locate any of the folders referred to in this post by copying the folder path here, doing Go > Go to Folder in the Finder, and pasting the folder path there.

E mail not retained on server

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