E-mail password rejection on Mac

I am adding my experience to the long list, just so that BT knows the problem is widespread and continuing. Yesterday and today, so far, I suddenly lost my BT Yahoo mail on my Mac with the now common password rejected message. I have no time to fix it so will use webmail meantime, but it just hammers another nail in the BT coffin.

Until April 2012 there were enough threads on password rejection to knit a large sweater but then the moderator closed the forum saying all was well. It isn't. I have been unable to access my bt mail since March except by logging on to webmail after which macmail behaves correctly for about 1 hour. Wasted £30 on a premium BT help service on this matter. Very nice guy but perplexed! This issue is not dead. I had the same issue with my iphone which was resolved in an Apple store. Is there now a fix for this utterly irritating situation? It does BT no credit whatsoever. Any chance of reclaiming my lost hours and £30? I think I know the answer to that one.

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Post Moved E-mail-password-rejection-on-Mac

Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection-on-Mac/td-p/656120
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Until April 2012 there were enough threads on password rejection to knit a large sweater but then the moderator closed the forum saying all was well. It isn't. I have been unable to access my bt mail since March except by logging on to webmail after which macmail behaves correctly for about 1 hour. Wasted £30 on a premium BT help service on this matter. Very nice guy but perplexed! This issue is not dead. I had the same issue with my iphone which was resolved in an Apple store. Is there now a fix for this utterly irritating situation? It does BT no credit whatsoever. Any chance of reclaiming my lost hours and £30? I think I know the answer to that one.

E-mail password rejection AGAIN

This wasaproblem a few months ago
http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/highlight/true/pag...
All happening again today.
I DESPAIR of BTOpenworld

Am also having exactly the same irritating problem as davrh (the original poster).
My configuration is Intel iMac, OS X 10.5.8 & Apple Mail 3.6.
Worked fine for about 3 years, then started rejecting passwords as below:-
The POP server “mail.btinternet.com” rejected the password for user “[email protected]”
Please re-enter your password, or cancel.
Problem started about five months ago. I am using 3 BTinternet mail addresses within 2 Apple user accounts on the same iMac - all the BT e-mail addresses have the same problem.
Interestingly, a gmail account operated within the Mail client does not have the problem.
I have increased the time period for the Apple mail client to "check for new mail", as an attempt reduce the number of pop-ups and relieve the irritation factor.
As passwords are set within in the Mail client account information, this should not be an invalid password issue.
I suspect it may be a timing issue on the BT Mail server side.
I had hoped the issue would be resolved with the new update of BT Yahoo - which is advertised as being 2 x faster.
But it hasn't!
Really need a fix for this.

Can't receive or send mail: Password rejected

Hi there.
Every time I try and open Mail, I get asked to enter my password for account ".mac account" and told the .mac server "mail.mac.com" has rejected the password for user xxx. I'm asked to re-enter the password. This has happened before when the server is having problems but usually rights itself within a few hours (Re-entering the password never makes any difference.) This time however it's been 5 days, and although I can access my mail at mobileme it's a real pain.
Does anyone have any suggestions about what I can do to get my mail back?
Many thanks

Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

Mac mail password rejected and rejected and rejected and rejected and rejec

os 10.3.9
Mail 1.3.11
SBCglobal Internet access
I have spent many a wasted hours chatting with a very polite person in India (SBC tech support) about my mail problem only to be assured - more than once - that all my settings are correct and it’s a mac problem.
So here it is:
My incoming mail server is: pop.sbcglobal.yahoo.com
I have my account password stored my mail program/keychain and sometimes mail manages to automatically access and download my email - just like you'd think it would. BUT then all of a sudden it doesn’t, and I get the error from mail:
The POP server “pop.sbcglobal.yahoo.com” rejected the password for user “[email protected]”
Please re-enter your password, or cancel.
I re-enter - or cancel and wait for the next scheduled auto-check and it happens again and again. Occasionally though it works. If I hit the 'Get Mail' button twice in a row its pretty likely to reject the password at least once.
Any ideas why this should be - or how I could stop it?
Thanks in advance
Powerbook G4 800 DVI Mac OS X (10.3.9) 512RAM Airport Card Firmware: 9.52

This issue may have more to do with your mail server rather than your Mac.
I too was afflicted with issue for over a week. I tried many fixes including, keychain repair, deleting my mail prefs and rebuilding my accounts by hand, toggling the interval button, shutting down and unplugging everything including AC power to my Mac. (btw -cancelling the message seemed to make it come back faster)
It was happening about half dozen times a day. Then one day it happened only 3 times, the next day twice, the next day once. Then gone! Fingers X'd it's 3 full weeks now without seeing it.
There is hope!
EDIT: As Max Miles says multiple computers can cause this. All are valid suggestions and may work in your cases.
-mj
[email protected]

Mac Mail password rejected by POP server with ATT ISP

Just 2 months ago my ATT mail server keeps rejecting my email password that I use on apple mail as well as gmail. Now I can't use my apple mail application but the same email address with same password will work for web mail by gmail. I spent $ and hours with ATT connectech service without resolution except aggravation from different call centers repeating same old stories.
Problem: every time I use apple mail, it pops a message to re-enter password because my email address/Password is rejected by POP server. Same address/PW work for my gmail account.
I thought I post here before I have to pay Apple for trouble-shooting now that I am done with futile ATT support. I may never get a fix. I even try to migrate to Comcast but it has problem connecting to my house. I am at my wit's end. Thanks for reading.

This issue may have more to do with your mail server rather than your Mac.
I too was afflicted with issue for over a week. I tried many fixes including, keychain repair, deleting my mail prefs and rebuilding my accounts by hand, toggling the interval button, shutting down and unplugging everything including AC power to my Mac. (btw -cancelling the message seemed to make it come back faster)
It was happening about half dozen times a day. Then one day it happened only 3 times, the next day twice, the next day once. Then gone! Fingers X'd it's 3 full weeks now without seeing it.
There is hope!
EDIT: As Max Miles says multiple computers can cause this. All are valid suggestions and may work in your cases.
-mj
[email protected]

Password rejected in mac mail

Here's the deal: I switched to Thunderbird, but want to go bac to mac mail... It won't accept my password it's in the right case it's the right password. I know there is some trick (or is my one year old mac mini screwed up beyond use?).
I've been fighting with this and it is winning. I have Thunderbird working I have SBC/Att dsl running smooth I can check my mail in other ways (and send it) but mac mail please accept the dang password.
what's the deal?

I started using the Mail.app exclusively when Jaguar was introduced, thru Panther and now Tiger and I've never experienced the same but I've never been an SBC customer.
Something else to try.
Quit the Mail.app first and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.
Using the Finder, go to Home > Library > Preferences > com.apple.mail.plist. Delete the com.apple.mail.plist file and empty the Trash.
Note: Moving the com.apple.mail.plist file out of the Preferences folder will require re-entering all email account information when re-launching Mail.
Launch Mail and decline any prompt to import mailboxes. After re-entering all email account information, the Mail.app should rediscover the existing account named folder(s) and mailboxes at Home > Library > Mail.
After confirming all mailboxes were successfully rediscovered, you can delete the copy of the Mail folder from the Desktop.
Test if this resolves the problem.

FYI: iCloud mail password rejected on Snow Leopard and earlier Macs

If you have set Mail up manually on Snow Leopard or earlier to access iCloud Mail, and if you have also enabled 2-step verification on your Apple ID, you will find your usual Apple ID password doesn't work. Apple are now requiring app-specific password for third-party applications to access iCloud if you have set up two-step verification (if you haven't set this up you won't be affected). Since Mail on Snow Leopard and earlier was not intended to access iCloud you will have to generate a password for it. Go to http://appleid.apple.com; click 'Manage your Apple ID' and sign in (you will be prompted for an access code sent to your trusted device). Select 'Password and Security'; click 'Generate an App-Specific Password' and follow the instructions. Once you have the password, copy it and paste it into the password field in the Account settings. You should also keep a note of it (though you can generate a new one if required).

Thank you Roger. Good, sound advice!
Andrew

Mail Password Rejection

Hello!
For awhile, I was able to get my Gmail account's messages loaded through Mail without any problem. But lately, Mail rejects the passwords I have stored in my Keychain (both pop and smtp) for receiving or sending mail. When prompted, I'll type in the passwords (which I know to be correct), and the rejection pop-up will continue to appear (in some cases, an indefinite number of times until I hit "cancel," in other cases, just two or three times).
Does anyone know what I should do?
Thanks in advance!

Hi, have you tried deleting those passwords in Keychain & tried again storing them?
Open Keychain Access in Utilities, use Keychain First Aid under the Window Menu item, then either check the Password under that item, change it, or delete it and start over.
Resetting your keychain in Mac OS X...
If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
http://support.apple.com/kb/TS1544
Keychain is no longer able to update itself when I upgrade an application...
http://unsanity.org/archives/2007_01.php

Mail password rejected

Mail Version 3.6 repeatedly asks for password - message
The MobileMe IMAP server “mail.mac.com” rejected the password for user “mtfunsmith”
Please re-enter your password, or cancel.
Now Inbox messages are not visible. Mobile me on iCloud is working but not through Mail on iMac.

Hello,
I think they're slowly nudging people to switch, .mac & MobileMe are going away about June/July, may as well set it up now.
Do not delete the old account yet.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

Can't send mail- password rejected

I just got a new MacBook and after setting up Mail, I can receive emails but I can't send them. I get an error message that reads "The SMTP server “smtpauth.earthlink.net” rejected the password. Please re-enter your password, or cancel." But then when I re-enter the password, it still rejects it. I've read every troubleshooting thing I can find, but nothing will solve this problem. I've checked the outgoing mail server, my user name and password and everything is correct. And I still can't send mail. HELP!

Hi
You need to check with your ISP whether or not the send mail server (SMTP) requires a password. Some do, but many do not. When you know the correct password to send mail, then you need to tell Mail as follows:
Mail menu > Preferences > Accounts > Select the account
Click on the Outgoing Mail Server (SMTP) combo box, and select Edit SMTP Server List...
In the Account Information tab put the server name
In the Advanced Tab, set up the authentication information from your ISP.
Good luck
Bob

Yahoo e-mail password rejected

I've had my yahoo e-mail account set up and working with my BIS account for years. Today I received an e-mail "action required: update password". I haven't changed my Yahoo password. Then when I try to update the password on the BIS account, it won't accept it- says it's invalid. I can still sign in to my Yahoo account on the web, so I know the password is still good! Can anyone help me?

I have the same problem, or at least got the same message. I have been using the service successfully since december last with an old bberry 7290 and btinternet mail (provided by yahoo). I can access my email account fine from a web browser (but see below). I got the message at 20.32 pm yesterday (which interestingly may be about the same time as the previous correspondent if he / she in on EST which is 5 hours behind the UK). When I access the email set up command via the url on the yahoo site (blackberry.com/yahoo/mail) it first off names my account but then says it is invalid. If I try to delete, edit or validate it, or even add it again it says "ERROR the site cannot be accessed in this manner. Please use the URL or link provided by your service provider" - which I thought I was). A hint may be that I renewed my broadband service with BT just before I got this message. While trying to fix it today and re logging in to my email account it thanked me for renewing my service so I am wondering if somehow it cancelled and renewed something and screwed it up)
any help gratefully received.

Windows live mail password rejection

A bit of a strange one here had the same email and password with bt now for nearly 4 yrs and yesterday 12-03-2012 my email client windows live mail started telling me my user name or password was wrong on both my computers, but my iPad and iPhone have no problems receiving my email just my home computers, but I can access the web based version and when I did this yesterday I noticed extra security on there where you have to type in the displayed word after doing this it worked on the windows live mail until the login timed out then back to square one?????? I've tried changing the incoming and out going domains from bt Internet to bt connect etc etc etc .......... To no avail anyone have any ideas really bugging me now...

Hi mcpaddy,
Are you still having trouble with this?
Chris,
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Email password rejection

With extraordinary arrogance BT have closed a thread again before a problem has been solved. A considerable number of customers have been suffering for some years with perfectly valid passwords being rejected by BT Yahoo email servers. Some of us have been fobbed off with fatuous replies from all levels of support along the lines of - it is your fault, your email client is at fault, you are accessing your mail through multiple devices and so on.
The following thread (started July 2011) has been closed by a "Moderator" and I quote from his post
"Since this migration work was done we have completed extensive testing and no further issues with POP or IMAP have been found."
http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/m-p/234061/highlight/true#M638...
Thread closed - problem solved. But it isnt, the same old thing is happening again this morning. BT is right and the customer is always wrong.

I guess we just have to keep starting a new thread! I emailed the mods after yesterday's closure saying I am still having problems, this is the third time of emailing them, they did answer my first one asking for more info but nothing since then. The pop ups are dreadful and if I don't close outlook I have to keep watching the screen if I am typing as my typing ends up in the password box of the pop up!!! The main irritation is that it affects my smartphone so when I am out on the move I cannot keep up with emails as they don't come through, the irritating password incorrect message comes up!!!. When they do (after logging onto btyahoo) we get all of them again. No probs with iPad. I want to ring BT but seems everyone has tried this so many times without success. It's such a shame, I don't want to leave BT, I have been with them since I ever had the Internet but this does make you start looking at other companies.

Email password rejection trouble

On behalf of my mother!
Clients: iMail, iPhone iMail (set to Push)
Protocol: IMAP
At first it was just the desktop Mail which rejected the password, now however it is both. I have logged into the Yahoo mail web application, which works fine. I also changed the password, however neither client works.
I am now aware that this used to be a fairly major problem (http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/page/68) but that thread was locked months ago and this is a recent problem.
Suggestions? Many thanks in advance.

Hi CraigS,
I was surprised by your reply to BedeH as I have this afternoon been speaking to BT Yahoo tech support about the same or a similar problem who told me that rejecting passwords was still an open known fault that was being worked on.
My problem is running outlook 2010 under Windows 7 with 3 Btinternet email accounts. About twice a day apparently randomly Outlook will pop up on just 1 of the 3 accounts saying the server has rejected my password and to reenter it. No matter what I enter it will not accept it. The BT Help program will eventually tell me the password is incorrect and give up. The work around I have been using for over 6 months is simply to login to my web based BTinternet account and immediately Outlook starts working again simply by clicking the pop box to retry. This is a frustrating pain and hence my follow up call to the Help desk.
I do have an iphone and an ipad both of which can access my mail but neither are set to "push".
I would appreciate knowing whether you (BT?) recognise this as an open problem or whether I was just being fobbed off.
Thanks John

E-mail password rejection on Mac

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