E-mail problem on curve 8520

Hi
in details
a new blackberry device has been detected. You must move your email accounts to receive email on this device.
To move an email account , you will need to type the email password,
basically after i click on move email account it takes me to the next page and i input my password and click on validate,
it gives me an invalid email password where i am 100 % sure that its correct i tried it like 4 times i even went and changed my password on my Hotmail and applied the new password still same error,
my Question is can't i delete my email account and start a new one if i could please guide me..
i had 3 e mail account and all were working fine till i changed my bb device to another curve 8520

Can you actually login to your hotmail account? If the actual hotmail password is different than what your trying to put into your phone, they wont match up. Try logging into your hotmail account from your pc and see what happens. If you can login, change password back to how it was for when you set it up for your device. If you cant login to your hotmail account, try to reset password by clicking on the 'forgot password' link. See if you can change it back to what it was when you set up the email account on your phone.
It also states in your last image that, if the problem persists; to contact hotmail.com
List of compatible browsers for BIS | Obtain BlackBerry Internet Service user name and password | Unable to create a new BlackBerry Internet Service account from the login screen

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E-mail problem with Curve 8520

Got my Blackberry at end of 2010 and have failed to be able to access e-mails. I think I have wrongly checked the Blackberry Enterprise Server Option in e-mail set up and can't now uncheck it. I have lost my "email settings" Icon and when I try to enter email address through the Setup Wizard - email set up option, the only option is "I want to use an email account with a Blackberry Enterprise Server" Any help would be great.

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email problem on Curve 8520

Hi I am having a frustrating problem using my Curve 8520 for my University email account. The email is set up as IMAP as my university does not support the BES. When I open or delete an email on the Curve these changes will show up on my PC when I use that to access my account. However if I open or delete an email using Outlook 2010 on my PC this does not get reflected on the BlackBerry (ie emails still show as unread, deleted emails still there etc). This did not happen when I was using my old Nokia 97 (or the N95 before that). At first I thought it was an Outlook problem (as I have recently upgraded form 2007 to 2010) but when I log on using the University web mail, any changes made in Outlook 2010 are there.
Is there some setting needs changed on the phone?

It seems there is no solution to this problem Despite supposedly being the email phone the BlackBerry only supports full synchronization from phone to server and not the other way when set up with BIS for IMAP accounts!
http://supportforums.blackberry.com/t5/BlackBerry-Bold-BlackBerry-9000/IMAP-No-support-Please-help/m...
Really disapointed by this. I will not be getting another BlackBerry that's for sure!

Annoying problem with CURVE 8520, please help !!!

My blackberry Curve 8520 connect to the mobile internet (not the BB service ) automatically everyday without me logging on any application or browser or making any updates.
I tried installing a new software, formating the phone, removing all the aplication and restoring the factory settings and all of them did not work and the same problem PRESISTS.
I contacted my provider customer service and they said that they can not know what exactly connects to the internet
Does anyone have a clue what may be this annoying OPTION that makes the connect to the internet without any notification?
I appreciate you help !
Thanks

Hi gom3a and welcome to the BlackBerry Support Community Forums!
The BlackBerry® smartphone will always make a connection with the data network in order to ensure you are always receiving email and messages when then are sent to you.
The BlackBerry® data services do not require you to login and most applications only require you to provide your login information once, then its saved so you don't have to login over and over again.
Thanks.
-CptS
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Blackberry messenger problems messaging, (Curve 8520 sorry forgot to include first time) PHOTO'S AND VIDEO OF PROBLEM INCLUDED NOW!

Hello,
I am having a problem with Blackberry messenger on my handset where the text box at the bottom of the screen goes blank where you type and I can't see the text I have written. And orange customer services are near enough useless and have told me to ask here about this problem.
Also sometimes the cursor moves and no text is written while typing.
I have un-installed the application and re-installed it with no help and performed about 10 hand held wipes.
Please can someone give me the solution to this problem before I take a hammer to this phone.
Thank you
Aeron

aeron1 wrote:
ok, Do you have any idea as to why my service provider directed me here then?
Oh, please re-read my post above, once again.You might have missed part of it.
Because you can get some of the best experienced help here. That's why.
aeron1 wrote:
im sure no one else has this problem
Sarcasm? Not really helpful.
Actually others do have the exact same issue. I've seen it. It's not a problem now.
Upgrade your OS to the latest officially released for the 8520, 5.0.0.592
See the link below, for the download.
http://www.blackberryforums.com/general-8500-series-discussion-gemini/223862-latest-os-8520-5-0-0-10...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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No e-mail icon with Curve 8520 v5 upgrade

After completing Version 5 upgrade, I don't have an icon on my home screen to send or receive e-mail.
I went into setup and my email account was already there. I ended up deleting it and adding it again. When I did this, I got a messge that a "new icon for this mailbox has been added to the home screen." Went to look and it's still not there. Took out the battery and rebooted. Still not there.
Finally discovered that I could get to my email but accessing SMS/MMS (texting) icon. I sent an e-mail to someone and all my received e-mail that I haven't been able to access was there. This is very cumbersome way of getting to my email and obviously not the way it's suppose to work.
How do I get my email icon added to my home screen?

Hi
OlyBBUser wrote:
Finally discovered that I could get to my email but accessing SMS/MMS (texting) icon. I sent an e-mail to someone and all my received e-mail that I haven't been able to access was there.
In OS 5, your talking about the icon that I refer to as the "General" message folder. You can chose which notifications arrive in that folder SMS, MMS, Email, Call notifications. Find that icon and click on it, then click menu button and scroll to Options and then select what you do and do not want to appear in that folder/icon.
OlyBBUser wrote:
After completing Version 5 upgrade, I don't have an icon on my home screen to send or receive e-mail.
How do I get my email icon added to my home screen?
From the "front" screen, highlight an icon on the bottom and then hit the menu button. Now you are on the main menu sreen full of icons. Have a look for your email icon. Not there? Hit menu and "Show All." Still not there? Go into each icon, start with downloads, and do the show all again.
Once you find the email icon you can move it to the top row of the main icon screen and it will then be on the front screen.
Blackberry Best Advice - Back-up weekly
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Attachment problem with Curve 8520

Hi,
i've a problem with attachments. Every time i send an email to the BB, the attachment name changes in "1 Attachment" and i can't open it. I try to reinstall the firmware (5.0) and try some solutions find on google and on this forum.
Could you please Help me
Regards
Camanni Luca

Hi and Welcome to the Forums!
The only reference I find to that error message has to do with BES users on older BES platforms. If you are on BES, then I advise going to see your BES admins for assistance. This reference might be helpful to them:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=http--docsbl...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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OS5 Re-install problem on Curve 8520

Hello, I have problem with my blackberry device which may not be be that common. I want to re-install OS5 for it but the problem is, it freezes on the white screen with blackberry in it, and the device cannot connect to my laptop. I have downloaded BBSAK but still cannot find it. There is no problem with the memory card. i think the problem would be a broken file from the app world (a theme i suppose) which caused the OS to crash. Please help.
sincerly, Ali

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to either remove the offending app and/or proceed with your OS reload.
Otherwise, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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File transfer problem on curve 8520

every time i have to copy files over to the bb it disconnects,ive tried using media player for file transfer it disconnects when the copying starts,ive used double twist,still the same thing ,and plz dont tell me to try reload my desktop software coz i have and i have tried with multiple blackberry cables the issue still there,plz help coz its friggin annoying

Hey Douglaslekota,
Welcome to the BlackBerry® Support Community Forums.
When the BlackBerry® smartphone disconnects when transferring files what is the full error message you receive? Do you have the same issue when you attempt to manually transfer files? Please see this article:
How to manually transfer files between a BlackBerry® smartphone and a Windows® computer
http://www.blackberry.com/btsc/KB29523
Thanks.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

E-mail account on a curve 8520

I recently bought a curve 8520 as a replacement for my broken HTC to last me until my upgrade comes through. I've tried to set up my e-mail account but even though I'm entering the right e-mail address and password it is telling me its wrong and it keeps doing it. Can any one help??

I had the same problem, although I'm on tmobile I'm pretty sure its the same fix. Call customer support and ask them to reset your email preferences, make sure you tell them your on a blackberry.
Hope this helps!

How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
Solved!
Go to Solution.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Problem with Bluetooth on BB Curve 8520

Hi everyone
got a problem with my Curve 8520 (OS v5.0). Everything is working fine apart from Bluetooth connection. I can connect my device to Desktop Manager via Bluetooth but when I try to get an internet connection it's automatically reboot my BB. Same happens when I try to connect to an internet without BlackBerry Desktop Manager, using standard Dial-ip connection via Bluetooth. Using USB connection got internet access as well as with BB Desktop Software and Dial-up mode. Does anyone know what can cause this problem?

Hi Kasiek1488 and welcome to the BlackBerry Support Community Forums!
This article should help you connect your BlackBerry® smartphone to your PC via Bluetooth® and use it as a modem.
KB12544 - Connect a computer to the Internet using a BlackBerry smartphone as a Bluetooth IP Modem
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Configuring my business e-mail BB curve 8520

Dears,
I have just bought and activated the BB service on BB curve 8520.
I have my own businees e-mail ([email protected]) which is Gmail service. i have configured this e-mail on Microsoft Office Outlook on my PC with POP/SMTP protocols
How can I configure it on my BB
Your help is highly appreciated
Regards

Read this for directions:
Article ID: KB04553 Set up a BlackBerry email address for your BlackBerry Internet Service account
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Curve 8520 - Internet problem connecting

Hello, I have bought my daughter a pink bb curve 8520 for christmas. She is on the Tesco (O2 Network), phone was unlocked when purchased. I have been into Teso today to try and resolve intertnet connection issue. Advised to load Desktop Manager disc which I have done and also installed Opera Mini 5.1 - this I have and installed on the phone, but still no connection. I have Wi- Fi setup on the phone, this is working ok, but still no connection to the Internet.
Could you advise how to progress? When clicking browser either get blanck white screen or " contact your service provider" - note Mobile Network, show that "Data Services" is set to "On" and have all the Tesco setting set up as well.
This is very frustrating so anyone who could provide any assistance would be much appreciated.
I have seen the word Edge in the right hand corner of the screen, not sure what this represents ?
Thanks in advance
Neil

BIS (Blackberry Internet Service) is a proprietary service required for data connections on a Blackberry device. Without this you'll experience many issues with features that most people buy the BB for.
Such as:
Can't set up a personal email.
Web Browsing will not work.
Applications that require a data connection will not function. (Social Networking for example)
and Blackberry Messenger does not work.
I would check with your service provider to ensure that the service is provisioned on your plan.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

Blackberry curve 8520 lcd lens problem

hi guys. i'm having a problem with my bb curve 8520. there's a circle in the middle of the lcd and it's because of the lcd lens. here's the photos guys:
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_2.jpg.html?sort=3&o=0
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117.jpg.html?sort=3&o=1
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_3.jpg.html
hope you guys help me fix this thing.

Hi patrickcastro
Welcome to BlackBerry Support Community Forums
How old is your device ? If it is still under Warranty I suggest contact your Carrier or Service provider and ask for replacement or repair . Because the circle that appear on your screen on that third link is not good and its not a software issue but problem within the LCD screen. If you don't have warranty then visit any good mobile repair shop and replacing that scrren might help.
Prince
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E-mail problem on curve 8520

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