E-mail receipt from customer mail box

Hi ,
Can any one help me how to configure the email receipt from customer mail box?
Our scenario is like this.
When sales order is created sap system will sent order confirmation to customer mail box. I have already configured the email confirmation till this stage and getting the results too.
1. When customer receive the order confirmation in his mailbox and we need the acknowledgement from customer either in the form of read receipt or delivery receipt from customer mail box.
2. When we want some information has to pass to customer mail box along with order confirmation. Like " Dear Customer ...Your order has been confirmed...in the body of the mail....etc.
If any one ever did this then please let me know what are the procedure involves to configure above scenario.
Regards,
Gouri Shankar

iTunes Customer Service Contact
Apple - Support - iTunes Store - Contact Us
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http://www.apple.com/support/mac/app-store/contact.html?form=account

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E-mail receipt from customer mail box

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