E-mail settings password

Hi, all!  My new Pearl's working fine except...when I select "email settings" and try to log in for "exisiting users," I enter my password (the same PW I use to unlock the device) and get the error message "Please check your information and try again;" if I try "Forgot Password,"  and submit my User Name (I've tried different variations) I'm always told that my "password has been successfully sent to your BlackBerry device."  Yet, even though I have no problems with my BlackBerry email service, I never receive the messages containing my password.  So, can anyone help me get past the security blocks to access my email settings?  Thanks in advance. 

AT&T can fix this, I am sorry they couldn't do it. Maybe you can. Can you reset your password at https://att.blackberry.com/
I'm with sprint, had the same issue and they reset it for me. If you can't reset the password, call AT&T again and point them to their own link. Ask for 2nd level tech support.
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