E-mail template for B1

Hi!
How can I change the e-mail template that B1 uses?
I know how to change the configuration of SBO mailer, signature, etc., but I don't know if it's possible to change the body and the format of messages.
Could you help me?

For more information, check this thread:
Outlook integration installation
It is not a free add-on though.
Thanks,
Gordon

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Creating a Mail Template for Letters

Hi,
When I am trying to create a new Mail Template for Letters in DEV it is asking me to enter the Package Name. What package name should I enter?
When I am trying to do the same thing in the QA system it is giving out the error saying
Changes to Repository or cross-client Customizing are not permitted
Choose Display Object or Cancel
SO we cant create a new mail template for letters in QA.?
I need your valuable suggestions

Hi Gregor,
Thanks for the reply.
We are trying to use the Letters for our Campaign.
SO I am planning to use the Mail Template .
we are creating the Target Groups using the Segment Builder and want to assignt the letters as hte communication form.
So how can we take print out using the mail form created and assign it to the target group with the last name and address printing on the page.
Thanks for the patience
RGDS

HTML Editor for creating e-mail templates for SAP Cloud for Customer

Hi Techies,
                 Is there any preferred software for creating e-mail templates to use with SAP Cloud for Customers ? I mean to avoid unnecessary errors when creating standard e-mail template which are recognized unified manner within the system.
Will appreciate with rewards points for best support.

Here is a template for the wire-frame that we used. We went with pure HTML tables so that the response could be multi-client compatible. We found that additional code caused issues with certain clients. In the middle table, we had linked icons to our respective self serve properties and additional support options for Chat and our own Support Community.
The content of the email will be placed where #Text# is. Our email responses include the content and the basic signature. We also provide our detailed legal disclaimer at the bottom with additional links if needed.
Let me know if you have any questions.
Thanks!
Josh
<font face="Trebuchet MS, Arial, Helvetica, sans-serif" size="2">
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
    <td style="width:50px;"> </td>
    <td style="border: 1px solid #9b9b9b; border-bottom: none;">
       <div style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;">#Text#</div>
      <p style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;">Chat:       <br />
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      Customer Care: </p>
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</tr>
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<table width="100%" cellspacing="0" cellpadding="0">
<tr>
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<table width="100%">
<tr>
<td width="50" valign="middle"><img src="XXXXX" alt="XXXX" title="XXXX" style="border:0 none;" /></a></td>
        <td valign="middle">
        <p style="color: #6a6a6a; display: block; margin: 5px;">Support is also on: 
</td>
</tr>
</table>
    </td>
    <td style="border-right: 1px solid #9b9b9b;"> </td>
</tr>
</table>
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
    <td style="width:50px;"> </td>
    <td border="1" style="border: 1px solid #9b9b9b; border-top:none;"><p> </p>
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commodo ac, hendrerit pulvinar lectus. Sed quis elit felis. Duis ut
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Documentation on IC Webclient e-mail templates for responding with...

I have not seen anything on using e-mail templetes to respond with. I'm particularly interestin on a link to a cookbook that might cover this subject and also on what keywords (replacement words) can be used as standard within the template.
Anyone?.

Hello Gary,
Which CRM version are you working with? The reason I ask is that the tool for creating mail forms (email templates) works a bit differently after CRM 2005.
However, regardless of release you can find good documentation on SAP help under the topic "Personalized Mail" [Personalized mail|http://help.sap.com/saphelp_crm70/helpdata/EN/e4/024379bca04ad7ba3179d65e7ebd68/content.htm] and the sub-topics "Mail Forms": [Mail Forms|http://help.sap.com/saphelp_crm70/helpdata/EN/29/3ea450ad734304903f235f1e426c0d/content.htm] and "Working with Attributes": [Working with Attributes|http://help.sap.com/saphelp_crm70/helpdata/EN/2b/59dc46c50911d3b29b0050da3ee986/content.htm]
These mail forms can be used manually by agents in the Interaction Center (via the Standard Response feature in the Email Editor) as well as in ERMS for automated responses. The mail forms can also be used outside of the Interaction Center, for example when sending email blasts for a marketing campaign. Please let me know if you have any other, more specific questions.
Best regards,
John

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Sorry that I didn't see your post earlier.
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Dimaxum

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http://www.apple.com/macosx/leopard/mail.html
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David
=================
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<td align=right>%%AccountID%%: %%AccountName%%</td>
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<table width=800 cellpadding=0 cellspacing=0 border=0>
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<section name="weight">
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Hi David,
A search with the keywords "mail template" yeilded this result
[Re: Email Template Variables|Re: Email Template Variables]

How to use "Mail Merge for Word" to include only Account fields?

We're attempting to use the Mail Merge for Word template to create a document containing several fields from the Account object. We do not need any fields from the Contact object, and there are many contacts linked to each account.
When choosing "Get On Demand Data > Accounts", removing all the [Contacts] fields, selecting the necessary [Accounts] fields, then clicking "OK", a "List Download in Progress" window appears, followed by one that says "Microsoft Word - Subscript out of range". None of the [Accounts] fields are available in the downloaded data.
Can anyone tell me how to include the appropriate Account fields without any Contact fields (which pulls a separate Merge record for every Contact linked with the selected Account)?
Thanks.

Thanks for trying to help with this.
So far, we've been unable to pull even a SINGLE account record. So the problem is not related to data volume limitations. The tool seems to require that Contacts are selected, but for this application we only want a single merge document per Account.
If anyone else has had success using the Mail Merge for Word tool to pull only Account data, please give us your guidance. Thanks.

Is there any way, to create with Adobe Muse HTML-Mail Templates?

Is there any way, to create with Adobe Muse HTML-Mail Templates? or to convert the createt page to only html content? any other tool like an website copyer?
tanks for help!

Off the top of my head, you should be able to create mail templates in muse BUT it will require very basic html/css knowledge on your part. I am assuming you want to do just the signature?
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PDF Template for XML Report

We are trying to create a PDF Template for an XML Publisher Report using Adobe Acrobat Profession Version. The PDF Template works fine for one employee but when the start and end body tags are inserted in the template, the concurrent process to submit this reports completes in warning.
The OPP Log shows the below details
[6/30/08 1:26:36 PM] [102436:RT20660155] XML Publisher post-processing action complete.
[6/30/08 1:26:36 PM] [102436:RT20660155] Completed post-processing actions for request 20660155.
[6/30/08 2:29:59 PM] [OPPServiceThread0] Post-processing request 20660180.
[6/30/08 2:29:59 PM] [102436:RT20660180] Executing post-processing actions for request 20660180.
[6/30/08 2:29:59 PM] [102436:RT20660180] Starting XML Publisher post-processing action.
[6/30/08 2:29:59 PM] [102436:RT20660180]
Template code: Test123
Template app: XBOL
Language: en
Territory: US
Output type: PDF
[6/30/08 2:29:59 PM] [UNEXPECTED] [102436:RT20660180] oracle.apps.fnd.cp.opp.PostProcessorException: XML Publisher output file not created
at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:281)
at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:157)
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the text inserted in the Toottip for the start of the repeating group - @{rep_field="BODY_START"}@
Tootip for each repeating row @{rep_field="T1_G1"}@ ,@{rep_field="T1_G2"}@ and so on.
Tootip for end of the repating group @{rep_field="BODY_END"}@

XML Data
<?xml version="1.0"?>

<MODULE1>
<LIST_G_HGL>
<G_HGL>
<EMPLOYER>HWS</EMPLOYER>
<BOX_1>YEN</BOX_1>
</G_HGL>
<G_HGL>
<EMPLOYER>HGL</EMPLOYER>
<BOX_1>YE</BOX_1>
</G_HGL>
</LIST_G_HGL>
</MODULE1>
Further when i tried using the Template Viewer of XML Publisher Desktop with the above XML File and the template i created in Adobe Acrobat Professional (i am mailing the template to [email protected]) , i got the following error
[070808_093926007][][STATEMENT] MergerEngine.modify : template forms value is being changed......
[070808_093926007][][STATEMENT] MergerEngine.modify(String, String, String) block ::: FieldName -> Start , FieldValue ->
[070808_093926007][][STATEMENT] MergerEngine.modify(String, String, String) block ::: FieldName -> End , FieldValue ->
[070808_093926038][][STATEMENT] MergerEngine.modify(String, String, String) block ::: FieldName -> EMPLOYER , FieldValue -> HGL
[070808_093926054][][STATEMENT] MergerEngine.modify : template forms value is changed......
[070808_093926054][][EXCEPTION] java.lang.ArrayIndexOutOfBoundsException: 0 >= 0
     at java.util.Vector.elementAt(Unknown Source)
     at oracle.apps.xdo.template.pdf.RepeatEngine.getGapBetweenGroups(RepeatEngine.java:449)
     at oracle.apps.xdo.template.pdf.RepeatEngine.<init>(RepeatEngine.java:154)
     at oracle.apps.xdo.template.pdf.RepeatEngine.<init>(RepeatEngine.java:101)
     at oracle.apps.xdo.template.FormProcessor.processRepeatableFields(FormProcessor.java:1742)
     at oracle.apps.xdo.template.FormProcessor.processRepeatableFields(FormProcessor.java:1684)
     at oracle.apps.xdo.template.FormProcessor.process(FormProcessor.java:1445)
     at oracle.apps.xdo.template.FormProcessor.process(FormProcessor.java:1583)
     at oracle.apps.xdo.runner.PDFFormRunThread.runFormProcessor(PDFFormRunThread.java:131)
     at oracle.apps.xdo.runner.PDFFormRunThread.runFormProcessor(PDFFormRunThread.java:73)
     at oracle.apps.xdo.runner.PDFFormRunThread.run(PDFFormRunThread.java:45)
[070808_093926054][][STATEMENT] <--- before calling createContents() --->
[070808_093926086][][STATEMENT] <--- before calling addFontInfoToResources() --->
[070808_093926086][][EXCEPTION] oracle.apps.xdo.template.pdf.exception.FatalException: page Key can't be found to duplicate page......
     at oracle.apps.xdo.template.pdf.RepeatEngine.getDupPageKey(RepeatEngine.java:1421)
     at oracle.apps.xdo.template.pdf.RepeatEngine.composePages(RepeatEngine.java:827)
     at oracle.apps.xdo.template.FormProcessor.processRepeatableFields(FormProcessor.java:1743)
     at oracle.apps.xdo.template.FormProcessor.processRepeatableFields(FormProcessor.java:1684)
     at oracle.apps.xdo.template.FormProcessor.process(FormProcessor.java:1445)
     at oracle.apps.xdo.template.FormProcessor.process(FormProcessor.java:1583)
     at oracle.apps.xdo.runner.PDFFormRunThread.runFormProcessor(PDFFormRunThread.java:131)
     at oracle.apps.xdo.runner.PDFFormRunThread.runFormProcessor(PDFFormRunThread.java:73)
     at oracle.apps.xdo.runner.PDFFormRunThread.run(PDFFormRunThread.java:45)
End of Process.
Time: 0.251 sec.
FO Formatting failed.

Text Format in Mail Templates

Hi Experts,
I have a requirement , wherein I need to make certain word in my custom mail template( palin text) as bold or underline( or both) , I tried Mail template Macros FORMAT for this but it didnt work , If anyone knows how can we achieve this please share.
regards,
VIshal Goel

Hi Vishal,
Please try below format, so that it may work.
FORMAT("b", "Title:") %TOKEN1%
FORMAT("b", "Posted By:") %TOKEN2%
LINK("View Full Message", "%LINK123%")
The above mentioned will work only when HTML Mail option is selected on the user account level under Account properties.
Please let me know if the issue still exists.
Also Please go through the below link, it will be useful for you.
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/001d645f-008f-3010-7b8f-e7935e46733a?overridelayout=true
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Raj.

Alert mail configuration for backup / Oracle database

Hello All,
I am trying to configure alert mail for successful backup in the system and i have did with most of the configurations. The steps are as follows:
Configured mail in 000 client and also assigned mail id for a user
Configured the method CCMS_OnAlert_Email_V2 (set the parameters and its auto reaction method)
Configured the nodes CCMS Monitor templates -> Database -> Oracle -> Backup / restore -> backup status -> last brbackup run and last successful complete backup with the method CCMS_OnAlert_Email_V2 as mentioned in the SAP note 176492
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Regards,
Anandh

When should a message trigger an alert?
1.Always (at every message): The Alert Monitor triggers a alert with the corresponding message value for every message.
2.Message value (color) has changed: The Alert Monitor only triggers an alert if the alert color of a reported message changes. For example, an alert is triggered if a red message follows a yellow message.
3.The message sent has changed: The Alert Monitor only triggers an alert if the color or severity of a message changes or if a new message is sent.
4.Never: The Alert Monitor does not trigger any alerts.
As your requirement, I would suggest it to be set to "Always"
Please let us know how it works.
Regards
Puneeth

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