E mail verification and password

Question

I have been asked by Blackberry twice to verify my e mail address and password to continue receiving e mails - is this above board and ok to proceed?

Answer 1

Hi and Welcome to the Community!
Are you being asked to "verify" or "validate" your email? See this for reference:
KB13137 How to re-validate Windows Live Hotmail, MSN, and Bell Sympatico email integrations
It is actually quite normal, though usually not quick in time sequence. BIS retains your email credentials so that it can check your email services for new emails without generating any traffic to the BB...only when BIS finds new things on the email server does traffic to the BB get generated. Those credentials, stored in BIS, sometimes must be re-validated...some email services mandate it, and BIS prompts you when it is required.
If, on the other hand, this is the same email account and it is quick in time sequence between two validation requests, there may be something else wrong, in which case I would suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. 
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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