E Mails from BT Yahoo Premium Mail

Hello
My first ever query on the Community Forum.
Just two days ago when my server was downloading my current e mails it continued to send all my old e mails on the Server that I had already seen. On one occasion I had received 150+ before I found out what was going on. In my Server I have nearly 5,000 e mails and is there a way of stopping this or do I have to delete all my old e mails on my BT Yahoo Server.
Many thanks if you can give me advice as to how to stop this.
Regards  mjgh

Hi Mjgh
Are you still having this issue, can you advise what email client you are using?
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Keeping my BT Yahoo Premium Mail Account, I am hav...

    I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
    I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
    Here are some problems listed below that I've encountered:-
    1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
    I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
    2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/  'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
    https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
    3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
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     Not true...
    I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
    4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
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    I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
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    and then clicking on www.bt.com/premiummail gets you:
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    The tip (as stated above) about phoning the number above worked well.
    I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
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  • BT Yahoo Premium Mail

    I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity.  I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically.  I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
    In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account.  I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

    Hi David,
    Not too sure how I missed this, sorry.
    You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
    After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
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    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Re: BT Yahoo Premium Mail

    Hi,
    How do you apply for BT Yahoo Premium Mail and associate the application with an existing @btinternet.com e-mail account?
    I only got the option to create a new account and an error when I tried to re-use my existing e-mail account.
    Thanks

    Try these instructions instead.
    Moving from BT e-mail to Premium Mail   -  by forum member alcook101
    Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
    Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
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    Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
    This didn't sound too good, however I didn't have much choice. 
    When logging into my email I then got this message:
    Service Change
    Thank you for changing services.
    With this service change, you will be receiving the following level of service:
    PRODUCT LEVEL OF SERVICE
    Mailbox Storage Unlimited primary, Unlimited sub
    Photo Storage Unlimited
    Number of Sub Accounts
    10
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    I am about to move from BT to another broadband provider, but I want to keep my btinternet email address. I understand I need to move to (and presumably pay for) BT Yahoo Premium Mail (I am on BT Yahoo Mail not BT Mail) but I can't find out how to do that?

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    Here you go, Linc! Thanks.
    INITIATING CONNECTION May 10 07:42:57.110  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x0 -- thread:0x7fd411b25c80
    INITIATING CONNECTION May 10 07:42:57.111  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122918c0
    INITIATING CONNECTION May 10 07:42:57.111  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122dbe60
    INITIATING CONNECTION May 10 07:42:57.127  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x7fd41380c770
    CONNECTED May 10 07:42:57.229 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    CONNECTED May 10 07:42:57.241 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    CONNECTED May 10 07:42:57.243 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    CONNECTED May 10 07:42:57.258 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
    READ May 10 07:42:57.277 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK hello from popgate-0.8.0.357900 pop109.plus.mail.gq1.yahoo.com
    WROTE May 10 07:42:57.296 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    CAPA
    READ May 10 07:42:58.592 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    220 *.smtp.mail.yahoo.com ESMTP ready
    READ May 10 07:42:58.597 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK CAPA list follows
    IMPLEMENTATION popgate-0.8.0.357900
    XOIP
    EXPIRE-NEVER
    PIPELINING
    RESP-CODES
    TOP
    UIDL
    USER
    SASL LOGIN PLAIN
    STLS
    WROTE May 10 07:42:58.612 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    EHLO [192.168.0.3]
    WROTE May 10 07:42:58.618 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    AUTH PLAIN
    READ May 10 07:42:58.662 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    250-*.smtp.mail.yahoo.com
    250-PIPELINING
    250-SIZE 41697280
    250-8 BITMIME
    250 AUTH PLAIN LOGIN XYMCOOKIE
    READ May 10 07:42:58.667 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +
    WROTE May 10 07:42:58.669 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    QUIT
    WROTE May 10 07:42:58.689 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    READ May 10 07:42:58.729 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
    * OK [CAPABILITY nk11p00mm-iscream005 1P45 XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (1P45:346) nk11p00mm-iscream005
    WROTE May 10 07:42:58.737 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    1.39 AUTHENTICATE ATOKEN MTg4NTM1OAAxODg1MzU4AEFRQUFBQUJSakFJclRPZXVZRjNrSWZyMW05bVpLcTFjZnA3eVgrRT0=
    READ May 10 07:42:58.782 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    220 smtp.mail.yahoo.com ESMTP ready
    WROTE May 10 07:42:58.803 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    EHLO [192.168.0.3]
    READ May 10 07:42:58.826 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    1.39 OK [CAPABILITY XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES XSENDER X-NETSCAPE XSERVERINFO X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP X-ANNOTATEMORE XUM1 ID IDLE] User karmey57 logged in
    WROTE May 10 07:42:58.835 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
    2.39 ID ("name" "Mac OS X Mail" "version" "6.3 (1503)" "os" "Mac OS X" "os-version" "10.8.3 (12D78)" "vendor" "Apple Inc.")
    READ May 10 07:42:58.853 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    250-smtp.mail.yahoo.com
    250-PIPELINING
    250-SIZE 41697280
    250-8 BITMIME
    250 AUTH PLAIN LOGIN XYMCOOKIE
    WROTE May 10 07:42:58.866 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    AUTH PLAIN ****************************
    READ May 10 07:42:58.901 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
    * ID NIL
    2.39 OK Completed
    WROTE May 10 07:42:58.909 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    3.39 LIST "" ""
    READ May 10 07:42:58.973 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    * LIST (\Noselect) "/" ""
    3.39 OK Completed
    WROTE May 10 07:42:58.989 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f0570
    4.39 LOGOUT
    READ May 10 07:42:59.001 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    235 2.0.0 OK
    WROTE May 10 07:42:59.015 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    QUIT
    READ May 10 07:42:59.059 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK maildrop ready, 28 messages (705314 octets) (5969772)
    WROTE May 10 07:42:59.068 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    QUIT
    READ May 10 07:42:59.222 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK server signing off.

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