E print app on my phone says this printer does not exist.
I'm trying to add my printer to my app on my phone and I keep getting the error "This printer does not exist or you do not have access to it"
I went to the HP Connect site and it shows my printer is online and ready to use. I've checked to make sure everything was updated. I'm not sure what I am doing wrong.
Here is some additional info just in case
HP Envy 5530
Windows 7 64 bit
Thanks
This question was solved.
View Solution.
Hi @mcmoran2004
Welcome to the HP Support Forums. I understand that you are getting an error message when trying to add your printer to your HP ePrint app on your mobile device.
If you are getting that error message when trying to add the printer to the app using the printer’s ePrint email address, then please follow the steps below.
Please delete the app from your mobile device.
Please turn off your mobile device for a full 30 seconds then please power it back on.
Once your mobile device has completed its startup routine please download and install the app again.
Please activate the app using your personal email address.
After activating the app please try adding the printer by its ePrint email address.
If you still are getting any error message then, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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