E1000 won't connect to Cisco Connect or the Web based set up

My router is working fine but I cannot connect to Cisco Connect or the web based advanced features now. I know I broke the cardinal rule by using advanced set up so that explains why Cisco connect won't work. But I can't figure out why I can't connect to the advanced web based utility now. Who made the decision to put some features in cisco connect but not include those features in advanced settings? And then if you use advanced settings cisco connect no longer works. This is such a turn off I'm actually thinking about returning the thing to Best Buy. That's like saying "if you open the hood of your car and touch anything parts of your car will no longer function". I call support and they repeat what they read on paper "reset the router and start over and don't use advanced settings". What a pain in the &^%$.

I've reinstalled the router again and just switched the ssid and password where it was before so all the devices in our home can connect. I first shut down the guest account using Cisco Connect (which is the only place you can control the guest account) and now I just use the advanced settings. So of course Cisco connect no longer works. I've got a strong signal all over our home. No disconnection issues at all. But this software design that puts some features in one part and other features in advanced and then shuts down cisco connect if you use advanced is insane. If I knew cisco was planning a firmware upgrade to give the advanced mode everything cisco connect has and more then I'd keep this thing. For the life of me I cannot understand why any software engineer would come up with such a design as this. And quite honestly I tried to play by their goofy rules of not using advanced settings and cisco connect died after about 4 uses. Never would connect again. Just said call support (in India) and after telling your life's story to someone simply being told to hit the reset button, power off and start the process all over again. If anyone at Cisco reads this stuff I think I have a legitimate complaint. Why on earth would you put features in Cisco Connect that aren't in advanced and why would you stop running Cisco connect just because I hard coded some mac addresses in advanced mode? I would love to know the logic behine such a crazy implementation of software.

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===
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E1000 won't connect to Cisco Connect or the Web based set up

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