E1200 and "Quick and Easy Setup"

My parents were trying to setup their E1200 router. We had to do a reset (using the button) since we couldn't access the router admin menu (someone had hacked/changed the password). I'm doing this remotely over the phone.
Now, when they open Internet Explorer, they are getting a"Linksys Quick and Easy Setup" screen no matter what web site they try to get to. They don't have access to the original CD to install Linksys Connect. Mom says that when she clicks on "No CD? Download the software" link, nothing happens. Looks like she's got internet, though, as there's a link to the Linksys forums, and she's seeing updates from the forums."
I don't know what this screen looks like, but isn't there some way to get past this splash screen? The computer is plugged into the router via a cable, so I'm not sure why they can't access the internet manually. Is there a way to just "disable" the "Quick and Very So Not Easy Setup" and skip right to using the internet?
Thanks.

Hi dapupster. I suggest that you let your parents do another reset. Tell them to make sure that they press down the reset button that's underneath the device ( please check the  picture). Let them press it down for 30 seconds while the device is powered on.  Once done, let them unplug the unit, plug it back in and try to access the setup page manually through 192.168.1.1.
If the challenge remains the same, let them unplug the router from the modem and have them access the 192.168.1.1 page with only the computer that's connected to the router.  Hope the suggestions help.

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