E1200 V2 slow donwload speed wireless - fast wired

I tried internet speed tested with 3 different online test it's always 0.20mbps on download and 3.8mbps on upload 2 different laptop (mine is MSI GTX640 and on a macbook)
I have tried many things already:
a) I tried many different channel even more the the usual 1-6-9-11 (i actually did try 1-2-3-4-5-6-9-11 they all go slow)
b) my security was WPA2/WPA i tryed WPA2 personal - nothing changed
c) I disabled IPV6 both on the router page and on my computer network option - nothing changed
d) in the router paged i unchecked UPNP in administrator - nothing changed
e) on advanced wireless option (not easy to reach i had to write it myself) i put 50-1-2306-2307 (on IPV4) nothing changed
f) I did put MTU to 1400 and then to 1300 - nothing changed
g) since my network card is Wireless-N (intel wifilink 5100) i changed the Network mode from "MIXED" to specific wireless-N
h) it cant be my antivirus because the macbook doenst have antivirus and go the exact same speed
i) SSID is enable and guest access is disable (i tryed both enable and disable you never know)
l) i did try to disable the routrer firewall as well - nothing changed
i just bough this router 1 week ago because the previous router died on me and with the previous router i didnt have any problem ever (till it died) always going to 1.5 or 2 mbps
so before i go buy a new one and return this one i would like to know if i am missing something in my test

Let me guess: your modem has a gigabit port. Your PC has a gigabit port.
The E2500 doesn't, probably causing a slowdown because your ISP doesn't provide you with an absolute steady 70 Mbit/s line but allows traffic bursts which average out to a 70 Mbit/s over longer time. Exaggerated example: if your ISP sends you 140 MBit/s for 0.5s and then 0 Mbit/s for another 0.5s your computer sees 70 Mbit/s. Your E2500 would only get 45 Mbit/s because it can only handle approx. 91 Mbit/s due to the ethernet port.
Wireless performance is always less than wired performance. That's because wireless connections are much more prone to interference and thus have much higher error rates. As a rule of thumb you can expect about 1/2 the wired performance.
See also smallnetbuilder for wireless performance tests: http://www.smallnetbuilder.com/wireless/wireless-reviews/31578-cisco-linksys-e2500-advanced-dual-ban...
Uploads are less prone to this problem because you don't hit the maximum rates possible, thus you have less errors. Due to the lower rates buffers can better compensate loss in transmissions. And the error-prone link is closer to the sender allow quicker retransmissions if detected on that link...
In other words: I would say what you see is pretty normal...

Similar Messages

Wrt160N slow wireless, faster wired

I'm using my new wireless N device (version 3) and its 'very' slow when using Wireless. I direct connect (we have DSL) and it works just fine. I've read a few posts and some recommend Firmware upgrade but I just got this device recently so it seems it would be up to date. But I'm no expert in this area. Any advice?

Before reflashing the firmware,I would suggest you to redo the wireless settings of the router...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
Click on the Wireless Tab...click on Manual...For 5 GHz ...Set the Radio Band to Wide-40MHz and change the Wide channel to159 and Standard Channel to 161-5.805GHz...For 2.4 GHz...Set the Radio Band to Wide-40MHz and change the Wide channel to 9 and Standard Channel to 11-2.462GHz...Provide a unique name in the Wireless Network Name (SSID) box.

VERY slow wireless, FAST wired internet problem

Someone... PLEASE help me. I just spent 2 hours w/apple, and they couldn't fix it.
I have the airport extreme base station. It was working FINE, until a few day/a week ago. Now when I connect using my airport card in my MBP or my iMac, it get about 17KB/sec. If I go wired, I get almost 2MB/sec. Apple coudn't help me. Is there anyway around this? My dell laptop (for work) connects to the extreme base station and gets about 2MB/sec, so it has to do with something on the Apple side.
Any suggestions? I'd hate to go and buy another router and having to scrap this expensive router and the airport express I bought. That's $300 right down the freakin' drain....

First, double-check the AirPort settings on the iMac. They should be nearly identical to those of the MBP.
Then, make sure that your iMac has the latest AirPort updates applied.
Other things to try...
- Create a new "clean" OS X user account, and then, logon as that user. (Note: You will want to keep this new account "clean," i.e., don't use it daily or add programs so that you can use it for any future troubleshooting session as needed.)
- Create a new AirPort Location, and then, switch to this location.
- Check Network Port Configurations and verify that AirPort is at the top of the list. If it's not, drag it to the top. While there, see if there are any other ports enabled that you are not using (Modem, Bluetooth, etc.) and disable them.
- Remove AirPort configuration (.plist) files. Start by moving the AirPort preference files to a safe location. OS X will rebuilt these files after you restart the computer. The particular files to try are (I's assuming that you have OS X 10.4+ on the iMac):
/Library/Preferences/SystemConfiguration
- preferences.plist
- NetworkInterfaces.plist
- com.apple.airport.preferences.plist
Start with the first one, restart the computer and check the wireless performance. If no improvement, move on to the next, and so on. Remember to move them to a "safe" location first, just in case you need to restore them.

E1200 very slow upload speeds

We just got an e1200 v2 router to replace one that died, and upload speeds are very, very slow. I've tried alot of potential fixes already, without success. Some help would really be appreciated. Thank you very much! (Details below.)
Speeds: Download averages about 30mbs (different time of day, multiple different speed tests, etc...) while upload averages less than 0.3mbs. Upload is about 5mbs if I plug any computer directly into the cable modem. It's definitely the router slowing things down.
Router Configuration: Newest firmware (2.0.05), upnp disabled
Wireless: Network Mode = Mixed, WPA Personal, Channel 11 (tried 1 and 6 also)
Other Steps Taken: reset the router, modem, tried adjusting MTU (in increments) down to 1430

You’ve mentioned that upload speed are slow through the router but not if directly cabled. Did you mean to say the upload speed is ok if you are directly cabled to the router or through the modem? How about try disabling WMM under Applications & Gaming > QoS. Check then if there will be an improvement with the upload speed.

Airdisk - SLOW read speed, but FAST write speed with Leopard 10.5.1?

I've been complaining for a while about my random problems with reading files from airdisk. My solution has always been to relaunch finder and re-mount the airdisk when it slows down.
I just noticed the speed cut down to and when looking at the activity monitor, it's fluctuating up and down and never seems to go past 1.5 to 2 MB/s.
HOWEVER, what I did just notice is that my write speed is consistently 3-4 MB/s with no fluctuation at all. Interference is not an issue, as I'm on N-only mode and in 5GHZ.
Is there anything I can do aside from waiting until 10.5.2? This does this issue in every AEBSn firmware. Thanks.

I experience the same problem (slow read: 2,8 MB/s, fast write: 6,3 MB/s) with my airdisk over a LAN-connection with 10.5.2. I atteched the USB-drive directly to my iMac and then it's the other way around: fast write, slow read (although considerably higher and normal throughtputs so drive is OK).
Anyone having some suggestions? The airdisk is formatted as HFS+ (GUID) with journalling on, Airport firmware 7.3.1 and the most recent updates installed.
Message was edited by: jnmen

Internet on Macbook Slow, Network Speed is Fast

I have a current generation Macbook Pro. Using a comcast motorola router I am getting a wifi speeds of only 1-1.5 mbps. ON THE SAME WIFI CONNECTION my phone is getting speeds around 25-30 mbps. My phone is what my internet speed should be around (what I pay for), does anyone have any idea why the macbook speed is so slow. I am using chrome for my browser.
Thanks

Power off the router. Unplug it from the wall. Wait for few minutes.
Power off the router. Wait a while.
Connect the router back to to the wall.
Power the router back on. Wait until all lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/HT1455
Empty Cache and other website data.
https://support.google.com/chrome/answer/95582

E3200 Wired too Slow / Wireless Fast???

Hi.
I have a E3200 Router and when the computers are connected directly to router (Wired) the speed is SLOW and when computers are connected via wireless the speed is fast (normal). What can i do to have the wired computer with same fast speed as wireless?....i'm i missing something?
Here are the speed results:
All wired computers connections (total of 4) downwload speed ranging from 8 Mbps to 13 Mbps.
All wireless computer connections download speed stable at 49 Mbps.
Can someone please help?
Thank you

Seems to be an issue with numerous E3200. This problem has been reported many times now. Call Linksys support and get it replaced and hope the replacement works better...

E4200 Very Slow Windows 7 Wireless to attached HD speeds ( 800k/sec)

I'm running 1.0.03.
I have a Toshiba T400 running Win7 Professional.
I have a WD USB Drive connected to the router. (No problems transffering files to it directly from my laptop)
Distance to router doesn't matter.
Right now, all I would like to do is transfer files [video] to the HD attached to the router so that they can be accessed by anyone - primaily by my PS3.
My wireless speeds range anywhere from 300k/sec to 800k/sec (usually somewhere in the middle - depending on settings I change). My wired speeds range from 3-4MB/sec. Both of which I find unacceptable considering even the theoretical speeds of GBe and USB 2. I've tried disconnected everything but just my computer and the HD from the router as well with no change.
I've tried MTU, RD protocol disabling, firewall disabling, A/V disabling, Homegroup disabling, adjusting properties in the driver properties (for both wired and wirelss), looking for network driver updates... Basically anything Google would throw at me with no luck.
Considering the number of posts I see - I'm guessing it's the router? Has anyone come up with a solution yet or are we stuck waiting for Firmware upgrades?
At this point, my max torrent speeds (2-2.5MB/sec) via wireless are faster than LAN transferring and that's just not right. When I return home, I may just try "bypassing" Local Network and transfer the files via Media FTP and see how that fares.
Thanks.

Did you update the firmware to latest or was it pre-installed. If you have updated the firmware of the router recently then it is recommended to reset the router. Push the reset button on router for 30 seconds, turn off the router wait for 30 seconds and then power it on. After this process reconfigure the router. Power light should blink when you perform the reset process.
Then install the Cisco Connect Software. It will help you in configuring the Router.
But if you want to configure it manually then here are the links for configuring the according to the ISP setup…
For DSL Connection:
http://www6.nohold.net/Cisco2/ukp.aspx?pid=93&login=1&vw=1&app=search&articleid=2210&userrole=Linksy...
For Cable Connection:
http://www6.nohold.net/Cisco2/ukp.aspx?pid=93&login=1&vw=1&app=search&articleid=1040&userrole=Linksy...
Secondly do the rest of the wireless settings again and then check the speed of both wired and wireless connection...

E1200 router: very slow download speeds, ok uploady got

I recently set up a new E1200 router to replace my old one. We are having problems with very slow download speeds (often <0.10 Mbps) even while the upload speeds are OK (8-10 Mbps). Our previous download speed over wifi was 10-15 Mbps.
When I first set it up, the download speed was very poor on the initial computer. After fooling around, it was fine. I don't know what I did that made it speed up. However, my wife's computer has had very poor download speeds. After rebooting my computer, the download speed has also dropped bak to <0.10. I was able to stream Hulu on my Wii just fine an hour ago.
What could the problem be?

So we could have this isolated, check how much speed you’re getting straight to the modem so we’ll have some point of comparison that from your internet provider. If through the router, you have struggles with not getting an acceptable value for download speed especially if it only happens with the wireless connection, you can try these: change the wireless channel and the wireless security on the router. If on the router, you have the channel set to auto by default change it to (3,6,9,11), just have to play around with it. Moreover, for the wireless security, select WPA2 Personal. If that doesn’t make any difference, update the firmware of the router, reset and have it reconfigured.

I have very slow internet even though my provider says the speed is fast

I am experiencing very slow internet even though my provider says that my speed is fast. The uploading of a page takes long to complete

If Safari is getting very slow:
(Presumably you regularly empty your Safari cache by deleting the following file:
Home/Library/Caches/com.apple.Safari/cache.db
and clear your History)
Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296
If your computer is part of a network:please refer to this page: http://www.opendns.com/start/best_practices/#your_network and follow the advice given.
If you use a Router, make sure it has the latest firmware installed.
One reason for a slowness in page loading may be the 'DNS Pre-fetching' feature of Safari 5.x as is described here:
http://support.apple.com/kb/TS3408?viewlocale=en_US
You can cancel DNS pre-fetching by going to Terminal and typing:
defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false
You have to restart Safari for it to take effect.
If Safari seems to hang for ages:
If you have a lot of tabs open and/or a lot of pages running Flash, Safari can sometimes 'hang', requiring a restart of Safari. This can often be inconvenient, and as it is rarely Safari itself that is hanging but merely one of its plug-ins, usually Flash, there is a way using Terminal to restart the plug-ins (without restarting Safari and losing your tabs) by quitting the WebPluginHost process:
Open the Terminal from the Utilities folder in /Applications and type
killall -9 WebKitPluginHost
Note that this command kills all Safari plug-ins, not just Flash. All plug-ins should start back up when you reload the page.
Then go back to Safari and refresh any pages that were using the Flash plug-in. This also fixes the Beachball of Death. Try this whenever Safari gets slow or freezes. The later versions of Flash 10.1 onwards appear to have improved the situation somewhat, but haven't completed eliminated it.
For this and other reasons Apple switched their websites to HTML5 in January 2011:
http://www.appleinsider.com/articles/11/01/26/apple_revamps_its_public_website_u sing_html5.html
For Snow Leopard/Lion users this should also be read:
http://support.apple.com/kb/TS3408

WRT54G2 v1 - Internet is Slow Wireless AND WIRED

OK, so I get my internet from a ethernet cable connected to the wall (I dont know if its cable or dsl because I live in an apartment) . When I connect from the wall to my Macbook the internet is fast with Mbps around 30. But, when I connect the ethernet cable into my router and try to access the internet, wireless or wired through the router it takes 15 seconds to load a Yahoo page or a Facebook page
Now the confusing part. When I use the wireless on my PS3 (set up with auto setting on it) it goes fast enough where it can even stream HD Netflix movies and fast enough to not get lag on Call of Duty or figting games. But, when I wanna look at a web page on my iPod Touch, Blackberry Phone, Macbook Pro, and 3DS it takes ages to load one. Interestingly enough I tried SpeedTest.net on my Macbook and these are my result when connected wirelessly (still takes ages to load a webpage, and it doesnt load hulu or youtube videos).
Any advice will help!
Solved!
Go to Solution.

As the previous poster suggested do a hard reset by holding in the reset button for at least 30 second then reconfigure the router if needed. You can also try the 30-30-30 reset where by you hold in the reset button for 30 second, then while still holding in the reset button, remove the power and wait 30 seconds, then while still pressing the reset button, reapply the power and wait another 30 seconds then release the reset button and reconfigure the router if needed.
It isn't clear if you are using some kind of broadband modem. If you are not using a broadband modem, have you tried to connect the Ethernet cable that comes from the wall to one of the four networking ports on the back of the router rather than the router's WAN/Internet port? Its possible your building all ready is using a router/hub. If this is the case and your computer gets an IP address from the building's router then log into the router and on the Basic Setup page disable the router's DHCP server to avoid conflicts with the building existing DHCP server.

I know i can slow down speed in a movie clip but can i and how do i slow down a transition clip? specifically the scrolling credits. it goes so fast i cant read it

i know i can slow down speed in a movie clip but can i and how do i slow down a transition clip? specifically the scrolling credits. it goes so fast i cant read it

never mind i found the answer

Slower speeds wirelessly?

So I was at 15/5, and all my wireless devices were getting 15/5 no problem... but now I signed up for 50/25, I still can not get past 15/5... but when Wired I get the full 50/25. What do I need to do to take advantage of the 50/25 speeds wirelessly...?

A duplex mismatch on the ethernet or switch interface would account for it and it's a common problem.

WRT310N Playstation 3 Slow Download speed and general lag

Hey guys, I just recently bought the WRT310N and got both of my computers working with it. One is wired directly into the router, while the other is running off wireless. My Playstation 3 is able to connect to the router but I am getting an extremely slow connection speed.
Right now, both PC's get about 6.4-6.5 Mbps download speed while my Playstation is anywhere from 600 Kbs to 1.2 Mbps. I have plugged in my Playstation 3 directly into the modem and got a speed of 3.2 Mbps and was downloaded a demo very fast, but I do not recieve anywhere near those results when using it wireless.
Any advice? I have tried opening the ports, but that only seemed to slow it down. A couple of days ago I opened the ports specific to the game NHL 10 and for two days I was getting such a good speed in the game that it felt like I was playing offline, which was great! Then this morning, it just seemed do a complete 180. Now when I play the game I get an extreme amount of lag, and my other games like CoD4 get random lag spikes. Like, I'll be running and I get a lag spike which seems to happen fairly consistently every minute or so.
Any advice? Should I try opening the ports again or what?
Message Edited by Nimer on 10-02-2009 03:58 PM

I think you need to adjust the wireless settings of your Router, The wireless settings on your Router must have been setup to its default that's the reason you are receiving low signal strength on your PS3.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select TKIP...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

E1200 V2 slow donwload speed wireless - fast wired

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