E1ZAE on latest CC Desktop update...
I received this error message when Updater was downloading CC Desktop. Dialogue advised me to find out what this means online. Can you help?
Hi FWL_Photography,
Is the error you are getting is A12E1. If yes please follow the steps mentioned in the article: http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html.
Regards,
Romit Sinha
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iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.
If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator. -
Bug in Latest Mavericks Security Update???
I just installed the very latest Mavericks Security Update as instructed. It was about 500+ MB and took 20 or so minutes to upload and then required a restart to complete installation, which was done. After restart you are asked if you wanted to login to iCloud, etc. the MacBook worked just fine. I shut down normally.
Several hours later upon boot up I first got a "security" warning about only using Apple software. It asks for acknowledgement = ok.
After rebooting the Apple logo shows as normal and the circular progress wheel spins but it never gets to login screen.
What is going on Apple???
Any suggestion fellow Mac users????Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Shuffle On Desktop/Updater doesn't see iPod
My iPod Shuffle shows up on the desktop. The amber recharge light is blinking. When iTunes opens, I get the following message: "iTunes has detected a software update for the iPod. Would you like to install it now?" When I click "Okay", the updater opens and I get the following message: "An unexpected error occurred". When I click "okay", the updater now tells me to plug in an iPod to update it. My iPod is plugged in and charging, and is on the desktop. When I quit the updater, my iPod does not appear in the iTunes source list.
I then quit and reopened iTunes. This time when prompted regarding the software update, I click cancel. iTunes now opens with my iPod listed in the Source list. However, when I go to add songs to the iPod I get the following message: "Some of the songs in the iTunes music library were not copied to the iPod because your iPod software is too old. Go to www.apple.com/ipod to get the latest iPod software update."
I've reinstalled the updater 3 times now. I got the same results as described above each time. The updater doesn't see the iPod. What is the "unexpected error"? Why doesn't the Updater see the iPod?
Thanks for any help.I just downloaded the latest updater version, plugged in my iPod Shuffle, and sat in wide eyed amazement as it actually recognized that the iPod was, in fact, plugged into the computer!!!
I held my breath while the updater did it's thing... could this actually be it? Could I finally join the army of gleeful millions, listening to my favorite tunes and newscasts while jogging? Would the wonderful little gift I got for Christmas finally - gulp! - work?
Alas, no. Just as the updater was finishing up I got the following glass if ice water in my face:
"An error occurred updating or restoring iPod. Disconnect iPod, reconnect and then try restoring again. If that does not work, go to http://www.apple.com/support/ipod"
I did that, and noticed that "restoring" was not an option, as the "restore" button wasn't active. Ah well... my iPod shuffle goes back into it's neat little packaging, and back onto the shelf while I await the next round of potential solutions to slowly work their way down to the Discussions Sub-basement.
I swear to God, I will not give up on this. I know it can work. Someday, someday...
Gee -
Win 7 shutdown issue with newest CC desktop update
Since yesterday's Creative Cloud desktop update, my Windows 7 Professional system now pauses at shutdown while an unnamed program closes. The system does eventually shut down on its own. This behavior is new, however - the system always shut down immediately. Upon troubleshooting, I've discovered that it's the Creative Cloud desktop app that's hanging. If I perform a selective startup and don't load CC, the system shuts down perfectly. As further confirmation, if CC is running and I shut it down first before shutting down the system, once again the system shuts down perfectly.
Is anyone else seeing this? I assume, since it didn't happen with the last version of CC Desktop, that it's something inherent in the new update to CC Desktop. While we're on the subject, how do I report this as a bug?Still seems to be an issue, even with the latest version of the CC desktop app (running on Windows 7 Ultimate 64 bit). I wonder if Adobe will get around to fixing this?
Presumably I'm obliged to have it running constantly in the background and can't disable it without impacting my CC applications?
M -
I attempted to download the latest i Tunes update but somehow it all went wrong and I have ended up trying to reinstall iTunes but it does not work. I keep getting error messages-Error 7 (windows error 1114) and Runtime error-" R6034 an application has attempted to to load the runtime library incorrectly". Help what do I do now?
Hello there, tulchan.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Apple TV2 Just Disappeared from Remote app on iPad and iPhone after latest Remote app update
I Have used Remote app on my iPad and iPhones to control my ATV1, ATV2, and ATV3 for years. After the latest Remote app update ATV2 has disappeared from tRemote, and I can no longer find a way to connect it. Any advice about this?
Brilliant. Restarting did the job, and all is well. Since I have recommended this to others with other ATV problems, I'm a bit embarrassed that I didn't try it myself at the outset, and would probably have come around to trying it later, but you saved me some time. Thanks.
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I updated my iPod touch 4th generation from the latest iOS 4 update (i think maybe iOS 4.3.5 or something like that) to iOS 5.1.1. I updated to iOS 5.1.1 on a Windows XP Home Edition with the Service Pack 3 installed on the Windows XP (which I believe is the latest version). After updating, I unplugged my iPod from the computer. I saw that all my photos and videos were on my iPod, but there were no apps. A window popped up and told me to enter a passcode for my iPod. I entered a passcode. I then locked my iPod and entered what I thought to be the correct passcode, but my iPod remained unlocked. Desperate, I tried many passcodes with failure. After a while, my iPod became disabled for a long time. I decided to reset my iPod. After I reseted it, I chose to reset from my earlier back up. After reseting, my computer loaded on all my apps. But, when I started using my iPod, I realized all my photos, videos, music, app data (like game saves and high scores), etc. were gone! I have no idea what to do and I am very stressed about this! SOMEONE PLEASE HELP ME GET ALL MY STUFF BACK!!!!!!
Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup. -
I cant seem to download and install the latest iphone software update. I have tried since the release and have been unsuccessful on more than 7 occasions and lost all the data on the process. Anyone have that problem an how do I fix this problem?
Hi
Thanks but I have tried doing the above - when I said 7 times I was modest, its more like 15 times.
And I am referring to the 5.1 software update. I dont have wifi so I guess I will have to try that seeing that my husband also has the same problem - he has also tried downloading several times. It always times out en says that the connection is lost but yet there are always an internet connection and a decent signal once it stopped. Think it said error 32052 or something!
I am disappointed because the update includes inprovement on the battery life - did you guys notice any difference? -
After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?
The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
a. iTunes
b. QuickTime
c. Apple Software Update
d. Apple Mobile Devices Support
e. Bonjour
f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC -
HT202157 since latest ATV software update i can no longer do home sharing or air play
since latest ATV software update i can no longer do home share or air play
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.
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Immediately after I downloaded the latest firefox security update my computer will no longer access the internet. I still have a fine wireless connection but Firefox, Internet Explorer, Itunes, and every other program will no longer access the internet, saying there is a connection error. I even tried restoring my system to a previous date but it said that a security program was preventing it from doing so.
What's the security program called? Is it '''Win 7 Security''' by any chance? There's a rogue AV app that will prevent internet access by that name. It comes in many different flavours, but it's basically the same product with different names depending on the operating system its aimed at. See screenshot.
Do you have another computer you can use to download Malwarebytes? Or can you get a friend to download it for you and copy it to a USB drive? Download from here: http://www.malwarebytes.org/products/malwarebytes_free
You can use the USB drive to transfer the program to your own PC and then install it. -
While trying to download the latest Apple Itunes update to my Toshiba laptop I got the following
message: APSDaemon.exe system error.
I uninstalled Itunes and tried again, but got the same message.
Help, pleaseGo to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Messages.app no longer connects to Jabber after App Store auto-installed Remote Desktop Update 3.8.2
Messages.app no longer connects to my company's Jabber server after App Store auto-installed Remote Desktop Update 3.8.2 (even though I never purchased that app). The Remote Desktop app can not be found anywhere on my machines.
I suspect the Remote Desktop update because Messages stopped connecting on my office MB Air after the update but still worked on my home iMac. Next day the iMac received the update and Messages stopped connecting on that machine too.
Messages attempts to connect for several minutes (it's been trying for 30 mins as I type this) and just hangs. Occasional I get the following error message:
Error: Messages lost the connection to the Jabber account 'account'. A network error occurred.
I've tried:
- Deleting and recreating the Jabber account in Messages.app
- Toggling on/off SSL (SSL required by our server)
- Toggling on/off auto detect server and port (port 5222 on our server)
- Deleting every plist, cache, etc., I could find in the Library for any IM client I've ever used
- Checked that Keychain trusts the Jabber server SSL certificate (it is a self signed cert)
- Tried connecting from three completely different networks including the company VPN
- Multiple PRAM resets
- Setup a Google Talk account in Messages - works fine
I'm at a loss...
KurtI installed and setup Adium. Adium works but Messages.app still does not connect to Jabber.
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CC desktop update install error code A12E1
I get a dialogue box advising that creative cloud desktop update is available so I begin download. After I enter password to allow install another dialoge box advises – "Sorry there seems to be a problem with the installation process (Error code A12E1)." This has happened with each of 4 attempts – Any thoughts?
Hi MarkArms123
Please Refer : http://forums.adobe.com/message/5516813
http://forums.adobe.com/message/5582683
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