E2000 setting priority is not working for one PC

my home has a max download speed of 300 KB/s. which can make gaming quite an issue if someone in the house starts using something that is a bit of a drain on the bandwidth.
i fixed the issue for a few months by setting the gaming console to be the only device with high priority. but for some reason my sisters hp laptop still drains all the bandwidth shen he loads youtube. and the only way to stop it is a mac address block on that computer so the game isnt literally frozen still.
i need to figure out how to get the priority working against this device.

In this section, you can set the bandwidth priority for a variety of applications and devices. There are four levels priority: High, Medium, Normal, or Low. When you set priority, do not set all applications to High, because this will defeat the purpose of allocating the available bandwidth. If you want to select below normal bandwidth, select Low. Depending on the application, a few attempts may be needed to set the appropriate bandwidth priority.
To Enable QoS service on your router you can follow this link and follow the steps on the website: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=05ef4bac579a47d39d9454a4b0583cbf_1701.xml&pid=80&r...
Second, let me know the current firmware version in the router management page: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=df680dece5cd4f7ea8141ea0026db71a_4046.xml&pid=80&r...

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