E2010 SP3RU5 OWA search not working

We have 2 virtual CAS, 2 virtual HT, and 1 physical MBX role, all in one AD site. Exchange build is 14.3.181.006.
We've started to get complaints that OWA search isn't working - it doesn't return any results for items which are manually located in the mailbox... however whenever I test it from my client, it works fine. I've seen them perform the process and it is the
exact same steps I'm using. They advise it has worked for them in the past, however.
We recently (moves completed about two weeks ago, relocated one database to another local LUN last Friday) went through a process of moving all the mailboxes from a single large database to multiple smaller databases. All of our databases have IndexEnabled,
though.
Is there a way to locate the content index health for the databases? Should I stop the Search Indexer service, delete the catalog folders, and then restart the service?
Other suggestions?

Hi,
Please check if you have a database in which all the users can search well in OWA.
If there is, I recommend you move one affected user to this database and then check if the issue persists.
Based on your description, you could search in OWA, you can also move affected user to the mailbox database where your mailbox is.
We can check steps above to narrow down the issue and see if this issue is related to the catalog file of database.
Besides, I recommend you check if users can search in Outlook
Best regards,
Belinda Ma
TechNet Community Support

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