E3200 Dual Band router only guest access works

Hello, I am looking for some support on my router.  Today my main band stopped working and I am unable to connect.  I tried changing the password and still am unable to connect and can't even get an option to key the new password in from other devices, although the signal is recognized.  My guest access is working fine.  Can anybody help?
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It sounds like you don't have things configured properly.
You may need to uninstall cisco connect from your computer, and the reset the E3200 to factory defaults by pressing and holding the recessed reset button on the back of the router for 10 seconds.......then reconfigure it.
You can then download the lastest version of Cisco connect here:
http://homesupport.cisco.com/en-us/support/routers/E3200
And then download a tool to help you find the best wireless channel here:
http://www.metageek.net/products/inssider/

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