E4200 and powerline not getting along

Just got a e4200, very happy. However I also have a cisco av power line adapter which worked fine. However when connecting to the 4200 it doesn't recognize the Internet. Have rebooted, reset switched ports etc. But it still doesn't work. It sees the network but not the Internet. Have tried everything ikon but no luck. Any ideas for router settings? Any suggestions at all. Cannot connect my directive to the Internet. If I can't get it to work will have to run a 50 foot cable.
Thanks in advance to all.

Hi afdmed3!
Welcome to the community.
I suggest you create a new thread for your problem and list all the products you have, the kind of adapters and all the solutions you have done with the tech support.
Have a great day!
Yesterday is history. Tomorrow is mystery. Today is a gift.

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