E4200 Guest SSID Login page fails

Config:
Netgear ProSafe Gigabit Router is my DHCP Server -- The entire home net work is on the same subnet (192.168.15.xxx)
Linksys E4200 configured as an access point ONLY -- wired connection -- static IP assigned -- DHCP server turned off
Linksys WRT610N configured as an access point ONLY  -- wired connection -- static IP assigned -- DHCP server turned off
3 -- 5 port gigabit switches
1 -- 8 port gigabit switch
No more than two switches between any two wired devices
Both Linksys access points have the same SSID and WPA2 security phrase -- total of 4 radios
Nonoverlapping channels are selected on both the 2.4Ghz and 5.0Ghz radio to minimize interference
All computers are running Windows 7 Professional 64bit with all the latest updates
Two iPhones and one iPad also access the network
All LAN and WAN connectivity is working as designed
Problem:
guest SSID is turned on
password is established
All devices will connect to the guest SSID and the E4200 is assigning an ip address to the device in the 192.168.33.xxx range which is what it's supposed to do.
When I open a web browser, I am not automatically redirected to the Cisco Login Page. If I enter 192.168.33.1 as the URL, the login screen is presented. I enter the password I have created in the guest admin page on the wireless guest tab.  I then see a blank page and a URL of 192.168.33.1/guestnetwork.asp. THIS IS WHERE I GET STUCK. THE ONLY WAY TO EVER SEE THE LOGIN PAGE AGAIN IS TO REBOOT THE E4200, otherwise you just get unable to connect messages when opening web browsers and the wireless status icon in the system tray shows a yellow exclamation mark.
I successfully connect to the guest SSID but I do not get access to the internet. When I type ipconfig, I see that the DNS is set to 192.168.33.1 which does not exist on my network. I assume there's some internal NAT magic that is supposed to happen in the E4200 to bridge me over to my 192.168.15.xxx network but it doesn't seem to be happening.
At the beginning of the call I specifically asked them if the E4200 must be the DHCP server in order for the guest SSID feature to work and they said no. 1.5 hours later they had no answers so they told me that it wasn't working because the E4200 was not the DHCP server. The documentation says nothing about a DHCP requirement for guest AP service. Linksys support further could not answer what you would do if you needed more than one AP with guest service enabled.
It seems like this is a firmware issue but it may be the guest SSID service requires the E4200 to also act as the DHCP server. Can anyone shed any light on whether this is a bug or if the router/AP is working as designed?
Thanks,
(Mod note: Edited for guideline compliance.)

Yes the E4200 must have DHCP turned on in order to pass out IP's to your Guest Network.  No DHCP, no Guest Network.

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    {forum:id=210} is where you want to be.

  • No Guest web Login Page

    I have setup an E1000 with no errors. Using a Win7 laptop, I can access both connections. Using  XP laptops people cannot use my guest account. They connect but the Cisco welcome screen asking for the password never displays. What am I doing wrong?

    With an E1500 and the guest account enabled: when guest (using MAC) connects to the Guest account, no login screen pops up after opening Safari. There is a message of "can't  access server" (or something like that).
    Have checked the Guest account settings and they appear correct.
    The same MAC machine can access the secure account without a problem. Have also tried using an iTouch, same results.
    These device do get an IP address assigned (192.168.33.xx) but we do not see a DNS or GW assignment. I assume the DNS/GW addresses don't get assigned till the password is entered, correct?

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    I'm trying to get my portal to allow the guest user to see their default community (as set inthe default subportal).
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    On a .Net portal, the n_config.xml seems to be the key file, but I can't figure out what it is looking for ... what are the possible values?
    In this context, what is a "space"? Is it a community ID, an activity space, or other?
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    Hi Javier,
    You're right -- the Login space is always accessible if you type space=Login, even if you're using SSO and you follow all of developersupport's suggestions. Of course, you already have to be logged in to get there, so the risk is minimal, however, it allows you to "su" to another user (including Administrator) as long as you know the password.
    One of our customers thinks this is a major security hole and as a result, we've hacked the LoginView to automagically log you out and redirect you to a protected resource, which forces another SSO login. That's the only thing I could think to do to plug the hole. If any Plumtreevians are listening to this thread, it would be great to get a real fix for this into your next release.
    If anyone has any better suggestions, I'm all ears.
    Regards,
    Chris Bucchere | bdg | [email protected]| www.bdg-online.com

  • How do I fix login fail as it goes from flip-screen to white-screen then back to login page?

    When I login to OS X 10.8.2 on my late 2009 iMac (8GB of RAM) with Parallels 8 running Win7 Full, the window flips over to my desktop background to commence the login process, then, flips back to a white screen and then back again to the login page. All of this happens at once in a total of 3-4 seconds. I have run the disk utility to fix permissions and verify the disk and all is well except, that the login problem continues and I am unable to login at all. Any ideas before a full wipe and restore?

    - Have you tried resetting the iPod.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
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  • E4200 guest wireless redirect failure in Bridged Mode: cause & solution.

    Background:
    I have two E4200 v1 routers, both running the 1.0.04 firmware, both running in Bridged Mode.
    On one, guest wireless redirect works perfectly: select the Network-guest SSID, open a browser and you get the Cisco login page, enter the passphrase and bingo, you're connected.
    On the other unit, the redirect seems to fail. You are never presented with the login page and so, you are never connected.
    After hours of mucking about, including some time on the phone with a very patient engineer, I believe I have stumbled on what's actually going on and possibly, what needs to be done to fix it.
    The Problem
    The firmware assumes that in Bridged Mode, DNS should come from the Gateway IP address.
    The Fix
    Linksys should include a field in Bridged Mode that allows you to specify an IP for the DNS server.
    Diagnostics
    To diagnose the problem, I used a Mac OS X machine.
    The network is set up like this:
    Router (not the E4200) is at 10.0.0.1
    DNS server is at 10.0.0.2
    E4200, Bridged Mode as a WAP, is at 10.0.0.253.
    E4200's network settings are:
    IP: 10.0.0.253
    Subnet: 255.255.255.0
    Gateway: 10.0.0.1
    The problem is that the Linksys firmware assumes that DNS and the gateway are at the same IP. You will note that there is no place in the Bridged Mode settings to specify a DNS server IP address.  You can prove this by doing the following:
    1. Connect to the guest wireless. 
    2. In a Terminal window, type cat /etc/resolv.conf and press Enter.  You'll see this:
    nameserver 10.0.0.1
    nameserver 192.168.33.1
    This tells us that when you're on the guest network, your machine is looking for DNS results from 10.0.0.1. Except that on many networks, the gateway does not supply DNS. You can prove that DNS is working by typing this into a Terminal window:
    dig yahoo.com
    You should see a result similar to this:
    ; <<>> DiG 9.6-ESV-R4-P3 <<>> yahoo.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45182
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 13, ADDITIONAL: 13
    ;; QUESTION SECTION:
    ;yahoo.com.            IN    A
    ;; ANSWER SECTION:
    yahoo.com.        3063    IN    A    209.191.122.70
    yahoo.com.        3063    IN    A    72.30.38.140
    yahoo.com.        3063    IN    A    98.139.183.24
    ;; AUTHORITY SECTION:
    .            24651    IN    NS    a.root-servers.net.
    .            24651    IN    NS    j.root-servers.net.
    .            24651    IN    NS    l.root-servers.net.
    .            24651    IN    NS    c.root-servers.net.
    .            24651    IN    NS    e.root-servers.net.
    .            24651    IN    NS    d.root-servers.net.
    .            24651    IN    NS    f.root-servers.net.
    .            24651    IN    NS    m.root-servers.net.
    .            24651    IN    NS    g.root-servers.net.
    .            24651    IN    NS    b.root-servers.net.
    .            24651    IN    NS    i.root-servers.net.
    .            24651    IN    NS    h.root-servers.net.
    .            24651    IN    NS    k.root-servers.net.
    ;; ADDITIONAL SECTION:
    a.root-servers.net.    24651    IN    A    198.41.0.4
    b.root-servers.net.    24651    IN    A    192.228.79.201
    c.root-servers.net.    24651    IN    A    192.33.4.12
    d.root-servers.net.    24651    IN    A    128.8.10.90
    e.root-servers.net.    24651    IN    A    192.203.230.10
    f.root-servers.net.    24651    IN    A    192.5.5.241
    g.root-servers.net.    24651    IN    A    192.112.36.4
    h. root-servers.net.    24651    IN    A    128.63.2.53
    i.root-servers.net.    24651    IN    A    192.36.148.17
    j.root-servers.net.    24651    IN    A    192.58.128.30
    k.root-servers.net.    24651    IN    A    193.0.14.129
    l.root-servers.net.    24651    IN    A    199.7.83.42
    m.root-servers.net.    24651    IN    A    202.12.27.33
    ;; Query time: 73 msec
    ;; SERVER: 10.0.0.1#53(10.0.0.1)
    ;; WHEN: Thu Apr  5 10:51:02 2012
    ;; MSG SIZE  rcvd: 494
    Note the section at the bottom that says ;; SERVER: 10.0.0.1#53(10.0.0.1). This tells you that the DNS query was answered by the DNS server at 10.0.0.1.
    But in fact, if DNS is NOT served by your Gateway, you'll see this:
    dig yahoo.com
    ; <<>> DiG 9.6-ESV-R4-P3 <<>> @10.0.0.1 yahoo.com
    ; (1 server found)
    ;; global options: +cmd
    ;; connection timed out; no servers could be reached
    Lucky:~ aball$
    As a side note: the reason that the login page is never presented is most likely that the login page is only presented the first time that your Mac OS X machine connects to the network. Thereafter, the network is remembered and the WAP allows you access without a password. So, once you've connected a second time to the network, the WAP says "I know you" and lets you sail on through to wherever your browser is pointed, but then the browser, unable to find a DNS server, returns a blank page which appears to be a failure to present the login page but is, in fact, a DNS failure.
    Hope someone finds this useful. And here's hoping that Linksys fixes this obvious issue with the firmware.

    I do understand what you were trying to do here since you would like to have only 2 SSIDs (main & guest) for perhaps easy connectivity. The reason why you were not having problems getting online wirelessly when you were connected to the main network it’s because the computer was connected to only one DHCP server since the 2 bridge routers were just acting as a switch or a passthrough device. Now with guest network access it is a different scenario, a guest network is a virtual network meaning to say it’s like your having another router embedded on your router. Since it is a virtual network, then it does not follow the parameters of the main network, hence even if the router was set to bridge mode those routers will still have their own ip address of either 192.168.33.1 or 192.168.3.1.

  • E4200 Guest Network Not Working

    I cannot get the Guest Network feature to work.
    Even though Guest SSID is enabled, it does not show up on any devices attempting to connect. Manually connecting by entering the Guest SSID fails (not recognized). On devices with the primary 5 and 2.4 GHz configured they do see the third network but without SSID (unknown) and are also unable to connect to it manually using the SSID.
    Here are my settings:
    Firmware: 1.0.02
    E4200 is configured in Bridge mode (WAP).
    5 GHz Network
    Mode Mixed
    SSID Astro2-an
    Width Auto
    Channel Auto (DFS)
    SSID Broadcast Disabled
    2.4 GHz Network
    Mode Mixed
    SSID Astro2-bgn
    Width Auto
    Channel Auto
    SSID Broadcast Disabled
    Guest Access
    Allow yes
    Name Astro2-bgn-guest (cannot be changed)
    Guest Password testpassword
    Total Guests Allowed 5
    SSID Broadcast enabled
    I did not try this before 1.0.02. Have rebooted modem and verified all configs (multiple times). The network is live in an office and can't keep screwing with it or drastically changing its settings.
    Peter
    Solved!
    Go to Solution.

    [email protected] wrote:
    I have now tried 3 of these routers and the problem as I see it is when you set the E4200 to bridege mode with a static IP then the client receives a .33.x address receive the E4200's default gateway and a .33.1 as the dns servers. I don't see how the clients could resolve dns with these 2 entries.
    Alas, I have think I have now figured out why some people can connect using the E4200 in bridge mode as a guest and some cannot. It is my belief that Cisco needs to update the firmware to allow you to enter dns values on the staic page because if you set the E4200 to obtain an IP address automatically then it receives good DNS info. You can verify my results by looking at the staus page in staic and dynamic mode.
    I hope this helps people that are having problems.......
    (Mod Note: Edited due to non-compliance of forum guidelines.)
    Your findings are correct. However I don't see where adding a static DNS would work. What Cisco needs to do is provide the DNS of the connected gateway for internet access when in bridge mode for guest connections. Then restrict routing to just the gateway for internet access and no local routing.

  • Linksys E4200 Guest Account

    We have a wireless router on our network 192.168.23.xxx and if the main router SSID is enabled we can connect to the internet, but am also connected to the network. I want to allow guests to use the wireless but not be able to see our network, I disabled the SSID broadcast and setup the Guest account and enabled the guest SSID broadcast. The note in the configuration says that guest will have to open a web browser and enter the password to use the internet. When connecting to the guest account nothing happens. I never see a login screen, nothing. I typed 192.168.1.1 into the address bar and it did oopen a login page for the guest account but does not connect to the internet. The network viewer says it is connected but the webpage says limited or no connectivity. Any help would greatly be appreciated.
    Thanks

    Hi James,
    Thank you for your question.  However this community is for Cisco Small Business Products and the E4200 is considered a Cisco Home Product.
    Here is the area that may help you further with your question. http://homesupport.cisco.com/en-us/support/routers/E4200
    Regards,
    Cindy Toy
    Cisco Small Business Community Manager
    for Cisco Small Business Products
    www.cisco.com/go/smallbizsupport
    twitter: CiscoSBsupport

  • NAC Guest Server and Multiple Guest SSID's/Splashpages

    Hi All,
    If I have multiple guest SSID's on a single controller and I use NGS as the Radius. How do I configure NGS to "send" the clients to differnet login pages corresponding to the SSID they came from.
    I can configure different splash pages in HotSpots section but how do I map the different SSID's from the controller to the different splash pages. Then I guess that raises the question when I generate guest users on NGS is it possile to only allow them associate to a specific SSID.
    TIA,
    Eoin.

    Hi Nicolas,
    Thanks for the reply. I can see that config on the WLC and have used it before where there is only a single guest SSID. What I dont know is if the NAC Guest server sees radius requests coming from different guest SSID's on the same WLC. How does the NAC Guest server apply the correct guest policy to that user. And when sponsors genereate guest accounts how do they specific which policy is to be applied to that guest so it can only get access to a specfic guest network/SSID I'm not sure where the "mapping" of accounts/splash pages/policies takes place on the NAC guest server. I've only ever set up NAC Guest when there has been a single guest SSID.
    Regards,
    Eoin.

  • Web redirecting issue when users reconnect guest ssid

    We are facing new issue on our controller for Guest SSID. This SSID used for Guest users and it is web base redirected to Aruba CPPM. First time web page redirects to controller virtual IP address and then Aruba CCPM.
    The scenario is as below
    - The user fills the form and gets redirected to a page where there is a login button which is grayed out till the sponsor approves the mail.
    -Once the sponsorer approves the mail, the login is highlighted and user connects to internet. 
    -Issue occurs when the user disconnects and connects to the SSID and tries to login again. There the user is redirected to controller management IP not on virtual IP.
    Controller Make Model:-5508
    IOS Version:- 7.5.102.0

    Well... you should upgrade to v7.6.110.0 as that code is deferred.  I don't know how you have your WLAN setup, is it use open and your using a pre-auth ACL?  Have you also posted in the AirHeads forum for suggestion?
    Post your show wlan <wlan ID>

  • EBS 12.1.3 Login page issue or page cannot be displayed

    When I try the login page using http://host.domain/OA_HTML/AppsLocalLogin.jsp or http://host.domain/OA_HTML/AppsLogin, then the browser is displaying page can not be displayed.
    When I try to run AOL/J Diagnostic Tests, using http://host.domain/OA_HTML/jsp/fnd/aoljtest.jsp, then I did not find any issues.
    When I try to run AOL/J Setup Test, under Verify DBC Settings, there is a WARNING: Security in database set to "SECURE". If the DBC file contains the wrong APPL_SERVER_ID, then no JDBC connections will be possible via AOL/J.
    But under Verify Guest Settings, there is an ERROR saying :Failed to validate GUEST user in Profiles.
    Please help what is causing the login screen not able to show up.
    Thanks.
    Edited by: user5618898 on Sep 29, 2012 7:43 PM

    Never mind, it was a port conflict. I tried to change the http port # to default port #80 to a cloned copy. By flipping it to a different port and then run the autoconfig, resolved the issue.

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