E4200v2 - not serving it's purpose..

Very disappointed! I bought this router as it was supposed to be the top of the line router with the option to attach external storage. It was an easy setup. I have struggled to get the USB to work though. The router recognizes the storage but I'm unable to access it from my computers. Calling tech support only got me to get the unit replaced. Same problem with the new unit though. I'm tired of calling tech support and spending hours on the phone.
I tried the support forums but the folks that have asked the same question haven't received an answer and neither have I. I guess they did what I'm planning on doing - return the router. My old router works just fine and offers the same speed despite being a G-wireless router.
Would love to get this to work, but I don't seem to get any useful support on this product!!!

Have you tried checking if your drive is compatible with the router? Link gives you the list of compatible drives.
http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=0542deb2fe8c469383f8c59723d256a2_List_of_Tested_US...

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