E5 - Can't access contact list

Just got a new E5 and having a problem where the contact list won't open at all.
While trying to access the contact list via the menu/shortcuts, it blinks for a second then returns to the previous screen.
I've done a power cycle, soft reset and updated the phone firmware/software. None have helped.
Any ideas on how to fix this? Or did I just get a faulty phone?

This is a known issue on some of the earlier versions of E5-00 devices. It has been fixed on the device software version 042.007. Could you update the E5 device software to version 042.007 by SW update (Menu > Ctrl. panel > SW Update) or via OVi Suite.
Another option is to change Contacts to use Phone memory (Contacts > Options > Settings > Contacts to display > Phone memory). The error appears if only the SIM memory is selected.

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DS wrote:
Hi eggo22
It may have occured due to a firmware update being sent to your hub.
"After your Hub 2.0 firmware has been updated, you may experience some limited functionality of your Hub Phone 2.1, such as not being able to access your contacts list. However, this will be for less than 24 hours while a software upgrade for you Hub Phone is scheduled. After the Hub Phone has been updated, you will get full functionality"
(my bold)
copied from - http://bt.custhelp.com/app/answers/detail/a_id/9794/c/345,354,384/kw/hub%20phone%20contacts%20missin...
As previously stated this has gone on for several days - not 24 hours!

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I responded to your other thread regarding this issue. We will continue the discussion there.
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I'm not sure which contact list you are trying to open:
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If it's a problem with an email website: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
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Use Ctrl+Shift+r to reload the page fresh from the server.
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If you are accessing your mail either of those ways, I suggest clearing your Yahoo cookies (see above) and entering through the main page to get a better address for your current mail server.
Go to one of these Yahoo addresses and click on login or mail from there:
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* My Yahoo page: https://my.yahoo.com/
* General mail redirect: https://mail.yahoo.com/
* AT&T users: http://att.yahoo.com/
* Other country sites (not on .com): the main Yahoo page for your country
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E5 - Can't access contact list

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