E50/PC Suite: no pairing possible

Question

Hi there,
my E50 is not recognised anymore by the PC Suite application. When I stuck in the USB cable in the phone, the message that the phone is connected appears but the USB icon in the phone display does not appear. Furthermore I receive the information from my computer that a faulty USB equipment has been detected.
What could be the cause of the problem? Any ideas?
I've already installed the new software of the PC Suite but the problem still remains.
Thanks
T.

Answer 1

Thomas - Thanks for answering my questions, but I actually meant them more in a rhetorical sense to see where diagnostics would point us towards !
However, it sounds as if everything should be working - but then again you didn't need me to tell you that !
I'm just re-reading this thread and was wondering if you could clarify the exact problem you're experiencing as it sounds like you're having more than one :
-> Your first post says that your E50 isn't being recognised by PC Suite - is this still happening ? Does it happen when you do a particular action (i.e. is it recreatable or intermittent ?)
-> In another one of your posts you said "Perfect! After installing the new software the sync works again." - could you define what you mean by sync please ? Do you mean a synchronisation in terms of calendar, contacts etc. or do you mean a backup of the phone to PC ?
-> When you state "After trying to make a backup of the data on the mobile, the same problem occured again" do you mean you were trying to back your phone data up to the memory card in your phone or to your PC ? What was the same problem ? Do you mean your phone not being recognised when you plug it into your USB port ?
Also - when doing any of these actions above and in your original post, does the phone ever crash or become unresponsive ?
I know these questions might sound confrontational, but they're not meant as such - I'm just trying to get a handle of exactly what's happening and why ..
I would think that there's pretty much two things you can try from here :
1) As per my most recent post, you could try downloading PC Suite onto another PC that you have available and try syncing - this would eliminate your PC + any Windows updates from the equation - if it then works we've localised the problem down to an issue with your PC.
In answer to your question, it's feasible that it may be a Windows update that has caused the problem, but unlikely as there would be a much larger number of users reporting the same issue on the forums.
1) Since a new version of PC Suite has been released (6.83 release 14.1), you could try installing this version to see whether it makes a difference (IF YOU DO THIS PLEASE FOLLOW THE NEW MORE COMPREHENSIVE INSTRUCTIONS GIVEN BELOW).
I'm going to be talking you through some quite complex PC stuff, so if you don't feel confident doing this, then I would advise you to take independent advice before going ahead with this (although I have done this many times in various forms and it is very painless !) Depending on your technical knowledge however you may want to take a backup of your PC first (just in case !)
As long as you follow the instructions below and have installed the Nokia applications in the default locations and don't delete anything I don't specifically mention below then you should be OK and won't need to backup any of your files on your PC as they will be reinstalled.
1) Before you do anything make sure you have administrator rights to your PC before continuing the actions below
2) Create a folder on your desktop and name it PCSuite683
3) Visit http://www.nokia.com/pcsuite and follow the wizard to download the latest release for your phone and save the download into the above folder
4) Download the PC Suite Cleaner application from :
http://europe.nokia.com/A4144912
and save it in the above folder too.
5) Goto Windows Control Panel->Add/Remove Programs and uninstall Nokia PC Suite
6) Reboot your PC once the uninstallation has completed
7) Go back to Control Panel and see if you have any other Nokia applications installed relating to your mobile phone - if you do - uninstall them too (INCLUDING THE CABLE DRIVERS)
8) Double click on My Computer, and browse to the following folder : C:\Program Files - From here you will find a folder called Nokia - delete it. BE VERY CAREFUL DOING THIS - I AM ASSUMING THAT YOU HAVE A HOME PC AND AM ONLY RUNNING THE FOLLOWING NOKIA APPS : PC SUITE, LIFEBLOG AND SOFTWARE UPDATER WHICH YOU SHOULD HAVE JUST UNINSTALLED AS ABOVE. CAVEAT EMPTOR !
Just so you have a comparison, on my computer I have the following folders in the C:\Program Files\Nokia directory (you will not have all of these so don't worry if you don't see all of them) :
-> Connectivity Cable Driver
-> Nokia Lifeblog
-> Nokia MTP
-> Nokia PC Suite 6
-> Nokia Software Launcher
-> Nokia Software Updater
So as a comparison in my case if I uninstalled all these applications from Control Panel, then it'd be safe to delete the C:\Program Files\Nokia folder.
9) Reboot again
10) Once rebooted, goto your Start Menu and select Run and type "regedit" without the quotes. THIS IS AN ADVANCED UTILITY WHICH IF INCORRECTLY USED HAS THE CAPABILITY TO STOP YOUR COMPUTER FROM STARTING CORRECTLY - THEREFORE BE VERY VERY CAREFUL WHEN DOING THE FOLLOWING. You will be presented with a program with two panes - one on the left and one on the right.
In the left hand pane, navigate to :
HKEY_LOCAL_MACHINE\SOFTWARE\Nokia
Right click on Nokia and delete it.
Also in the left hand pane, navigate to :
HKEY_CURRENT_USER\Software\Nokia
and right click on this and also delete it.
If you get any errors when deleting :
HKEY_CURRENT_USER\Software\Nokia
Just acknowledge them and carry on with the instructions below - do not continually try to delete this particular key.
You should be able to delete :
HKEY_CURRENT_USER\Software\Nokia
without ANY problems.
Close regedit.
11) Reboot again
12) Run the PC Suite cleaner program that you saved above on your desktop
13) Reboot again
14) Install PC Suite that you saved above
15) Yep you guessed it - reboot one more time
16) Connect your phone to your PC
17) See if you can backup, sync etc. without problems
Once again - apologies for the very long post ! I hope that you understand what I'm trying to get at and why.
Essentially before solving the issue we need to localise where the problem is happening (e.g. is it a phone, PC, hardware or software issue ?) and then home in on it and fix it.
If you are able to sync/backup successfully on another PC, then we can safely say the USB cable is OK and the phone is OK. If not, then we have taken the PC out of the equation - and it'd be either a USB cable of phone issue .. and so on ..
Hope this helps ! - please let me know how you get on.Message Edited by edwardquan on 03-May-200711:36 PM
Regards,
Edward