E51 DTMF - surely there is a way to just push a ke...

Hi,
I have a new e51. It seems that the only way to "press 1 for sales" etc. is to go through a series of options and pick "send DTMF". What is going on? Surely it should be possible just to "press 1", no? This doesn't make any sense to me! Is there any reason such a simple procedure has been complicated?
Many thanks,
Paul

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