E6 Belle dropping network connection

Question

HI, I got my E6 just before Belle came out and upgraded after waiting a month or so for any issues to become apparent. 
Every now and then the network connection lines become broken and I am no longer able to access the internet.  I spent an hour on the phone with network provider (T-mobile in UK), switched the sim into my old phone and it worked fine.  Restarted the phone a few times.  I played with the network settings and changing it from 'dual mode' to 3g or to GSM got it back up and running.  The problem happened again several times and I left it on GSM and didn't have any problems for a while, but now it's happening again and more often.
It happens regardless of location and at no apparent specific intervals.  Assistance would be great, I've been loving the phone and planning to have it for a long time, but I use it for work and need to get email!

Answer 1

Tony-G wrote:
I have been having occasional network dropping problems ... happens on all computers (wired and Wi Fi) that are attached ... recently upgraded to Quantum and added TV and Phone ... Verizon sees no problem, but I do ... 
VZ can only  "look" as far as their own equipment, meaning they can see whether you are correctly provisioned, supplied, drawing bandwidth, etc.  They cannot see your end of the equipment assembly, of course.
What it sounds like is that one or more  pieces of gear and equipment are not functioning correctly all of the time.  This is often due to poor or faulty connections in the cables, intermittent faults and gaps, etc.   Therefore the first course of action is to check and reset all cables (yes, it's likely that you've already done this, but just for drill, do it once again!).
Having done that, you should devise a test that allows you to insert one piece of gear into the network at a time.  Start with the router and only a single computer, for example.  Wired is probably best at first to see what happens (yes, these tests take time, but there's no way around it).  If that assembly works consistently, try a wireless connection next.  Record the results.
Next I would add back a single STB (of any type) and see if the TV system is OK.  Finally I would add back the remaining devices one at a time and observe the results.  Somewhere along the way you will encounter the offender, but if you do not and if the gear now functions per specification, your time won't have been wasted.  Good luck.