E61 - PC Suite - Offline File - Sync issues
Hi there,
I wonder if anyone can help please
I've seen another post similar to this, and I've tried the suggestions, but I still have the problems.....
Phone: E61
Phone Software number: (I forget, but Nokia updater said it was the latest version)
PC Suite Version: 6.83.14.1
OS: Win 2000
OS Service Pack: 4
Connection: USB
Email Client: Outlook 2002
Office Client: MS Office 2000
Sync Settings: Update Both Ways
Conflict Settings: err.... Phone wins I think
Synced Items: Calendar, Contacts, Notes, Tasks. No email is synced.
OK, whats happening is this...
When my user connects his phone to the laptop, he gets 3 messages pop up, saying "Your offline folder file could not be configured. C:\Outlook\Outlook.ost"
He clicks OK on each and they go away and all SEEMS to be OK
Then when he looks in his contacts, he has a new seemingly blank contact.
When you open that contact, all the personal details are blank, but in the notes box at the bottom of the General tab, it has a load of info about using Contacts. Not sure if this is from the E61 or from Outlook
Also, my user may edit or delete an appointment or contact from the phone, and when he gets back to the laptop and syncs, the edited/deleted item will reappear as normal on the phone.
Similarly his PA may edit or delete something from his account (PA has delegate access to Outlook) and when the user syncs, the edited/deleted item in Outlook is restored.
He has had issues in the past with the phone, in that for no reason it stopped syncing.
An update to the latest version of PC Suite always sorts that.
Also he has recently had his phone replaced as his originally wouldnt power off properly.
It has had isses before and after the phone was changed.
What I've Tried
Uninstalled and reinstalled PC Suite, the latest version (6.83.14.1) was already on it, but I downloaded a fresh version anyway and reinstalled - No Good
Downloaded and installed Nokia Updater. Checked the software on the phone, and that was the latest version too.
I guess I could set the CONFLICT settings to Always Ask if there are confllicts, but my user assures me that he rarely (if ever) on his phone edits the same item as his PA does on the laptop (well not actually ON my users laptop, but via his Delegate Access)
Do you think this may be because my user has given delegate access to someone else?
We have about 5 of these devices in the company, and this is the ONLY one to have any problems.
As far as I'm aware, none of the other users have given PA's Delegate Access
Not really sure what else to try
Any help and suggestions will be very gratefully received
Many thanks
Steve
Hi Miksu,
I tried the following....
a new contacts folder, no good
a new calendar, no good
a new outlook profile, no good
wiped all the phone info (contacts etc) and resynced afresh from laptop, no good
I'm still getting the same issues...
1. Random appointments that have been edited, moved, deleted, reappear in their original form
2. "Offline folder file could not be configured" even though when I recreated users profile I created a new file, and also my user is a local admin.
Each time the phone tries to sync this message pops up 3 times, you click OK each time and then it continues
I've also ensured that everyone has full control to the folder containing the offline file, and also shared it out, just incase PC Suite is having trouble with permissions.
One thing I did notice is, that any appt created on the phone is defaulted to a Private Sync, whereas all created on the users laptop and his PA's PC are Public Sync
Havent yet managed to make a connection between Private and Public synced items but maybe this is my problem
I've also set the phone to sync every 15 minutes whilst connected, as thought maybe the info is old by the time the user disconnects and goes offline.
Also, PC Suite is set to Sync in Both Directions. THis is needed as my User does add stuff that he needs syncing to his Outlook profile.
Does anyone think that having a user creating/editing etc on the phone, and also on his laptop, and also a PA editing as a delegate via the PA's own PC is freaking out the phone/PC Suite... too many cooks and all that?
Cheers
SteveMessage Edited by stevepud on 31-May-200710:26 AM
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' THIS CODE AND INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF
' ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO
' THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
' PARTICULAR PURPOSE.
' Copyright (c) Microsoft Corporation. All rights reserved.
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const fSyncIn = &H00000002
const fSyncOut = &H00000004
const fPinNewFiles = &H00000008
const fPinLinkTargets = &H00000010
const fPinForUser = &H00000020
const fPinForUser_Policy = &H00000040
const fPinForAll = &H00000080
const fLowPriority = &H00000200
const fAsyncProgress = &H00000400
const fInteractive = &H00000800
const fConsole = &H00001000
const fSkipSuspendedDirs = &H00002000
const fBackground = &H00010000
const fCrKeepLocal = &H10000000
const fCrKeepRemote = &H20000000
const fCrKeepLatest = &H30000000
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fPinNewFiles + _
fPinForUser + _
fConsole + _
fInteractive
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SyncControlFlags = SyncControlFlags + fCrKeepLatest
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Set objWMIServices = objWMILocator.ConnectServer(strComputerName, _
cWMINameSpace, _
strUserID, _
strPassword)
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const cFile = 0
const cDirectory = 1
const cShare = 2
const cServer = 3
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For Each objItem in objItemInstances
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Next
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Sub SINK_OnProgress(UpperBound, Current, Message, objContext)
DIM PART_REASON, PART_RESULT, PART_RESULTMSG, PART_PATH
DIM REASON_BEGIN, REASON_END, REASON_ITEMBEGIN, REASON_ITEMRESULT
DIM Reasons(3)
' The message is composed as follows:
' <reason>:<result>:<result msg>:<path>
' <reason>
' Integer indicates reason for progress callback.
' Values are:
' 0 - "Begin" overall operation
' 1 - "End" overall operation
' 2 - "Begin Item" operation
' 3 - "Item result"
' <result>
' Integer result code; HRESULT.
' <result msg>
' Text describing the result. In most cases this is translated using
' the Win32 function FormatMessage. In some cases a more descriptive
' message is provided that is better aligned with Offline Files.
' <path>
' UNC path string associated with the progress notifcation. This is
' empty for the "Begin" and "End" notifications.
' Define indexes of the various parts in the message.
PART_REASON = 0
PART_RESULT = 1
PART_RESULTMSG = 2
PART_PATH = 3
' The reason codes present in the <reason> part.
REASON_BEGIN = 0
REASON_END = 1
REASON_ITEMBEGIN = 2
REASON_ITEMRESULT = 3
' split the message into the 4 parts and extract those parts.
Parts = Split(Message, ":", -1, 1)
Reason = CInt(Parts(PART_REASON))
Path = Parts(PART_PATH)
Result = CLng(Parts(PART_RESULT))
ResultMsg = Parts(PART_RESULTMSG)
Select Case Reason
Case REASON_ITEMRESULT
WScript.Echo Path
if 0 <> Result then
Wscript.Echo " Error: " & Hex(Result) & " " & ResultMsg
end if
Case REASON_END
if 0 <> Result then
Wscript.Echo "Error: " & Hex(Result) & " " & ResultMsg
end if
End Select
End Sub
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Sub SINK_OnCompleted(HResult, objLastError, objContext)
bDone = True
End Sub
*This code was pulled from: http://blogs.technet.com/b/filecab/archive/2007/04/26/cscsyncall-vbs-sync-the-entire-offline-files-cache.aspxHi,
Please know that Offline Files in Windows 7 uses Bitmap Differential Transfer. Bitmap Differential Transfer tracks which blocks of a file in the local cache are modified while you are working offline and then sends only those blocks to the server. In Windows
XP, Offline Files copies the entire file from the local cache to the server, even if only a small part of the file was modified while offline.
How the synchronization in Windows 7 Offline Files works
http://blogs.technet.com/b/netro/archive/2010/04/09/how-the-synchronization-in-windows-7-offline-files-works.aspx
That should be the cause of the issue that your script didn't work.
Considering that the issue should be related to the script, I suggest to post the question on Script Center forum for further help.
Script Center forum:
http://social.technet.microsoft.com/Forums/scriptcenter/en-US/home
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thanks for understanding.
Kate Li
TechNet Community Support -
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I Googled and studied online for several days now and it might be related to the "Oppurtunistic Locking", or "Oplocks" for short, in the SMB protocol. Since Apple has re-written Samba, there's no "smb.conf" anymore to change the Oplocks setting. Maybe it's possible to change the setting in "com.apple.smb.server.plist"?
From the Internet:
1. Oplocks should be DISABLED on the server if there is any other file sharing protocol (AFP, etc.) other than SMB.
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My Question:
1. Does anyone else have similar problems?
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5. I've noticed that the authentication from Windows PCs to the SMB share on the Lion Server is much slower then in SL. Could this somehow be related to my problem?
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There is an article that describes this method for altering the Lion smbd configuration parameters for honoring ACLs:
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from this article
http://support.apple.com/kb/TS4149
and this:
http://www.stanford.edu/group/macosxsig/blog/2011/08/enable-logging-with-107-smb x-w.html -
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1.If the issue occured occasionally, I recommend you to manually re-initialize the offline files database/client-side cache following this link:
How to re-initialize the offline files cache and database in Windows XP (Win7 takes with the same path)
https://support.microsoft.com/kb/230738?wa=wsignin1.0
2.This issue may be caused by the group policy,please check the following policies according to the path.If you have no permission to change the policies ,please contact with your administrator.
Here is the policies path:
Computer Configuration\Administrative Templates\Network\Offline Files
Limit disk space used by off line files
Default cache size
Prohibit user configuration of Offline files
Here is the link for reference:
Fixing OffLine File Cache Problems Using Group Policy
http://www.falconitservices.com/support/KB/Lists/Posts/Post.aspx?ID=158 (link from official website would be better)
NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
3.If the issue persists, please check the Event Viewer for related error information.
This path may be helpful:
Event Viewer \Applications and Services\Microsoft\Windows\Offline Files
Best regards -
Hello Everyone,
I cannot find any clear documentation on this.
We have Windows 7 Machines connecting to Windows Server 2012 R2 Shares with redirected Desktop/Documents/Pictures shares with Offline Files enabled on a LAN.
Do we need to schedule a sync, or will Offline Files 'just work' and sort itself out?
To note, we initially had problems with clients filling up the cache, so we increased the cache via group policy - will Offline Files then cope fine and keep syncing or do we need to poke and prod it.
I have read a lot of stuff regarding slow link settings but that doesn't seem to be us as we are on a gigabit LAN with good ping times.Hi,
You can configure the policy to synchronize during log on or log off. But in Windows 7, synchronization can happen automatically and in the background, without requiring the user to choose between online and offline modes.
Alex Zhao
TechNet Community Support -
I just took on a short film in which an assistant editor handled the log and capture / file organization and handed off the project to me on a harddrive. The footage was captured from P2 cards, and I am not familiar with logging from P2.
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Well since I've scavenged the project for offline files and have found none, I guess I'll just attribute the issue to working with P2 in v5. Hopefully this isn't one of many issues I'll have (crosses fingers) .. thanks for the help! -
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http://www.quickoffice.com/quickofficeconnectiphone/ -
Anyone use CS3 with Win7 offline file syncing?
I just recently upgraded to the 64-bit version of Windows 7. It has a feature that allows you to cache network files to your hard drive for working on when you are disconnected or have a slow connection with the network (Sync Center) and can be convienient for people like me who telecommute. Most applications seem to work with this, but I've found when trying to save a file from Photoshop CS3 onto this shared drive when its in offline mode results in an error saying the file name was not valid (the file name is valid and can be saved to my harddrive normally). Likewise when I try to save a file to this shared drive in offline mode in InDesign it says that it can't save "under a new name".
Anyone else having this issue or know how to resolve it short of not using the Sync function in Windows?I am suddenly getting that same message. "The file name is not valid" - and up until a few minutes ago, it was a valid name.
But I am using Reader X and Windows 7 -
Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?
Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.
However it simply doesn't work properly!
For example:
I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
When syncing is switched on and running the process kills all the bandwidth of my work Mac causing outgoing emails to spend up to an hour in my outgoing mail queue, slowing web browsing to a crawl, hampering any other web usage/downloads/streaming/remote access etc. To prevent this I changed the preferences to only allow CC 50% of the available upload and download bandwidth.
I have repeatedly logged out/rebooted my Mac, closed and relaunched the CC app, paused and restarted the sync process and run the
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
command in Terminal as suggested in another thread.
The files I am syncing are not even that large, in total I am only using around 3% of my storage.
Am I on my own in experiencing these issues? Or are other people suffering too?Hi Matt,
In order for us to take a deeper look at what's happening here, we would need to take a look at the log files on both your machines. The location of the coresync.log file is included below.
Could you also tell me what version of the Creative Cloud Desktop app you're using (from preferences) and the spec of the Macs?
Log file location:
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email this to me directly on [email protected] -
Hello all,
There is a notice that recurrently appears on my hard drive and it looks like this: http://yfrog.com/13filesyncp
I'm wondering how to get these notices to stop popping up. Apparently somebody else on the Apple Discussions board was experiencing the same issue: http://discussions.info.apple.com/thread.jspa?messageID=11323580&tstart=0 Somebody claimed that he did the following:
* I switched the filesync to manual
* I deleted all files in ~/.FileSync/ on the local computer
* I deleted all files in ~/.FileSync/ on the server
* made a manual sync
* switched back the filesync to automatic
However, I'm not even sure how to do this. Do I need to open Terminal and type in some commands?
Anybody have any ideas/advice?My only suggestion is the same as the others.... I'd isolate your computer from internet access, quit, re-start, find the offending file, trash it, delete it, then re-start one more time, re-connect to the internet, and see how it goes.
This sounds like you are syncing files online somewhere, and something has gotten out of whack. -
How do I prevent offline files from syncing accross WAN
I have multiple sites connected via smaller WAN links (1.5 meg). I am trying to prevent any Offline Folder Syncing across the WAN.
When users travel to other sites there is an issue where their laptop wants to sync their MyDocs folder across the WAN. Since the user has several Gig of Data at the remote site this could take all day and can consumes all of our bandwidth between
the sites. This doesn't happen unless the users have their MyDocs folder set to 'make available for Offline Use'.
The users MyDocs folder is automatically redirected to a network file server at the users main location.
I have tried setting the Network Transparency to 64 ms (64) but that doesn't seem to help. Normal latency between sites (based off of a ping) is 75-100 ms (unless under heavy load).
Do you have any suggestions or recommendations? I tried looking at the below technote but I couldn't seem to get a setting that made this issue go away.
https://technet.microsoft.com/en-us/library/ff633429(v=ws.10).aspx#BKMK_EnablingTransparentCaching
Any help you can offer will greatly be appreciated.
Thank youHi,
The article you looking at is not for preventing the offline file sync. So what's your requirement? If you don't want the offline file sync, just disable the it in the sync center:
1. Open the Control Panel, click on the Sync Center icon.
2. In the left pane, click on the Manage offline files link.
3. Click on the Disable offline files button.
4. Click on OK and restart the computer(see screenshot below).
If you want to sync the offline file, the guide you refer is the optimal solution for you. Since your file is too big. However, I suggest you sync it completely if you really need it when slow network or disconnection from the Server. It won't copy
the whole file every time. It just sync the new version of the file when it checked the file has be changed.
Karen Hu
TechNet Community Support
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