E63-1, Cannot Add recipient to SMS/Text message

Question

I am unable to add recipients to my sms/text messages, was advised by Nokia help centre to backup and download new software, that has been done , but the problem persists.
Need help in resolution.
SSH

Answer 1

I guess you mean you are not able to see the "OK" button when you go on to select the contact to send message to.If that is the case you might have got blank contacts in you contact list.Follow the below process:
Following the below steps and it will be fixed( a bit lengthy procedure but it will work):
1)Using the "mark all" feature mark all contacts, in this the blank ones will get selected too,unselect them one by one,so now you should have only the non blank contacts marked.
2)Copy these to the memory card and if you are prompted with deleting the contacts you have on memory card already, then do so ,as we need to have only the non blank marked contacts copy to restore from the memory card.
3)now comes the tricky part as you wont be able to delete all contacts from the phone because of the blank ones.
so we will need to format the phone.but before that keep in mind that we need to have another backup medium preferably nokia pc suite to backup the rest of the data except contacts as contacts we will get back from memory card  later.So backup your phone using nokia pc suite on a computer using data cable but remember to NOT SELECT contacts while backing up.
4) now hard format your phone.For that :
a)switch off your phone.
b) switch it on keeping the green dial key,(*) key and the (3 ) key pressed together till you see the nokia screensaver.
c) this will format your phone(not memory card).
5)now u will see there will be no contacts, so restore contacts from memory card.you can check the problem will be fixed now as you can select contact now and forward send messages etc.
6)Last for the rest of the data restore it using nokia pc suite, as you already did not select contact while backing up,so it shud not matter if u select it or not while restoring,but for precaution dont select contacts while restoring from your backup.
You are done!