E63 Simultaneous Incoming SIP and Cell Calls

I'm trying to use Google Voice to ring my sip and cell phone at the same time. It seems most of the time only the sip calls ring, and the calls get disconnected as soon as they're picked up. Meanwhile, the cell calls continue as far as the callers are concerned, eventually reaching my mobile voice mail.
There was one time I saw both calls displayed on the screen. I was so shocked that I forgot to see if I could select which call to pick up.

Hi Wendy,
The UC320W is connected to a Sonicwall TZ200 firewall device, which is configured to allow only UDP ports 5060 and 5061 inbound traffic and all outbound traffic. If you can tell me the kinds of things to look for I can check the firewall logs.
Regarding codecs, the SIP provider should be using whatever codec is advertised by the UC320W during registration (or whatever it is that goes on for negotiation).  The UC320W's SIP codec settings are set for G711u, so in theory we shouldn't be seeing any G729 in the logs?
Thanks,
Ben

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