E63 Software Update has killed phone

Question

Hello
My E63 wanted its software updating today, so I went through the process (backing up my contacts etc. first).
It said that the software update was successful, however when I went to restore the backup it failed. I tried again twice and each time it failed (I'm pretty sure it was during the settings part of the backup that it failed). My phone screen would then only show the time and that it was charging, with some white boxes flickering across the top.
I then reinstalled the phone software (the phone was working at this point, however obviously it behaved as if it had been through a complete system reset), and then attempted to restore the backup. It failed again and then the option to reinstall the phones software completely disappeared from my computer screen (I have a Windows 7 laptop, and my version of PC Suite says it is up to date).
Now, when I switch my phone on all I see is the hands image together with "Phone start-up failed. Contact the retailer." The phone is currently connected to my computer via USB, however it is not showing up in PC Suite or in My Computer.
This phone was bought second-hand for me as a gift, as such I only have the phone a charger and a USB cable (i.e. no software disks etc.).
Before this update attempt it was working fine, and I had no complaints.
Any help you can give me will be greatly appreciated.
Regards, Matthew

Answer 1

The Software Recovery Tool (SRT) is trying to recover a Windows 8 phone, and is not giving me an option to select a different operating system.
I press continue anyway, and it waits for a phone connection. It doesn't detect a connection (I have tried with the phone off, and with the phone on with the holding hands and "contact the retailer" sign showing).
Next it asks me to hold down the Power and Volume Down keys until the phone vibrates. I have done this by pressing the Power and Left/Down on the central pad (I tried them separately, as both of these can be used to control the volume I believe - the E63 doesn't have a dedicated volume control).
So far, with the Function key, Left central pad key and Power key pressed down the phone boots in to the main menu (office / media / settings etc.). I'm asked to "Select USB Mode", and so far I have only chosen PC Suite (I'm not sure if that is correct or not).
I've then hit OK on the SRT screen, however it still does not detect a connection, and takes me back to asking for the Power and Volume Down buttons to be pressed.
Once in the main menu on the phone I have also tried opening PC Suite on my computer, to see if that registers that the phone is there (it doesn't, despite going through the inital connection process).
When I exit out of the menu screen to the home screen, I can see the time the date and the fact that it's charging only. The calendar still opens from the relevant soft key, but contacts doesn't seem to (this may have something to do with the fact that I removed the SIM in case that was wiped during this process?).
In the Settings menu there is "General > Factory settings", however as I say the phone is second hand and I don't know the lock code (there is a very slim chance I may be able to get it - the previous owner never removed their emails - but it is as I say a slim chance).
...I hope that this helps you in some way?