E63 Software Update (UK) problem

Hello
I received my E63 last Wednesday, it set up very easily including connecting to my home wi-fi.
I was unable to connect to the internet via Orange (PAYG) after calling them & visiting one of their shops I went to my local Nokia repairer (Fonebox, Birkenhead). They were extremely helpful & after not being able to manually set up the connection they advised I needed a software update.
I left the phone & collected it later, however, the keyboard had corrupted & it was no longer using UK characters (eg a full stop was an 'a' with an accent). They reloaded the software, carried several other procedures & made calls. In the end the only way forward was to wipe the whole software & reinstall the official Nokia software. This was done & the problem persisted!!!
So after having the phone for just 3 days my phone has been returned to Nokia, mechanically my phone is apparently fine but their software appears to have a problem. Beware any other UK users if internet access via your operator is important to you then think carefully before accepting a software update.

Bad luck with your E63
It sounds to me like your repairers simply did not have the correct software for your phone, and applied a different region's software by mistake. Perhaps something else went wrong; maybe the product code or some other identifier became corrupted, or the phone's firmware area was damaged, but it sounds very much as if they did not have the official Nokia software in the first place.
As an aside, if you bought your E63 new from Nokia then I doubt it would require a software update to connect to the internet via GPRS -- the earliest UK E63 software I'm aware of works fine with the Orange and T-Mobile PAYG SIMs I tried, the phone automatically establishing the connection settings for both. You seem to have been let down by both Orange and Fonebox on this occasion (but then Orange don't carry the E63 so I suspect their support will have been a little wary of it!)
Best of luck with the replacement. In future, you might want to try Nokia's own system for installing service settings, using the 'Settings Wizard... Operator' menu (in the 'Help' or 'Tools' folder, I forget). There's also a service on the Nokia website where you can enter your operator and phone number, and receive service settings by SMS (but I can't find its URL, sorry).
If your SIM doesn't support these things, you should probably try asking Orange for an upgrade to your "profile", or a new SIM: I had to do both of these things at different points some years ago, to allow me to use GPRS and various other services. They're a bit reluctant to hand out replacement SIMs, but I've always been able to persuade them it's in their interest to allow me to spend money on their new services!

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