E63 unable to update new firmware 500.21.009

Hi,
I have nokia e63 current firmware 200.21.012 and im trying to update it to 500.21.009 but when it starts to install it says that nokia software updater has lost connection. i already tried using different usb cable which im sure is working fine but same thing happen.,phone screen turns black and the pc keeps making the beep sound, like a usb device is being plugged and unplugged.
Attachments:
Capture.PNG ‏67 KB

You best ignore these USB messages. Depending on your PC and phone, the update can take some time. Reset the E63 using the 3 finger option and try again.
/discussions/board/message?board.id=communicators&message.id=43332#M43332
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

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