E70 drivng me crazy!!

Can any one help me with either solving a problem with my E70 or failing that how I can talk to a human being at Nokia Customer Service.
I have had a E70 since January (bought off eBay 6 months old (unwanted upgrade from a Vodafone,but unlocked). I am on 02 user and have set up the phone with email settings etc and then have a recurring fault in the the phone powers itself off and then reboots itself. Now after 3 returns to Nokia my E70 has at last been replaced with a "new" handset. However, when I go to back up all the settings using the Nokia PC Suiteon my laptop I loose all the menu functionality and therefore all data. I've tried for hours to get through to the 0845 0455555 Nokia Helpline. Help please before I either eBay it or flush it down the loo!
Dt7

Does a software upgrade (http://www.nokia.com/softwareupdate) help?
And if nobody answers the phone, there's also a web support form: http://www.nokia.co.uk/A4222232

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