E71 do not show caller?

when somebody calls me, phone shows who is calling and everything that it should show ,but when i answer it moves callers name, picture, time and everything that goes with call and it shows on the top of the screen that i have active call but i can not see anything about that call unless i press menu button for multitasking and than change to phone.
i had three e71's but i never had this problem. i tried with removing active desktop and it didnt help!

hmm. sometimes sw is different between countries.
i would checkthe origin code to see if they are the same.
it is on the sticker under the battery. "code" and a 7 digit number

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