E71: firmware upgrade issues

Hi, I think I had an E71 with firmware v300.21.012.
Tried upgrading to the newest firmware release 410.21.010.
Now it returns the following message:
Phone Start-Up failed. Contact the retailer.
Tried re-installing the upgrade; did not work. Got same msg.
Any way out or will have to run to the retailer?
Regards,

Had the same issue with an upgrade from v2 to the newest v4 on my E71. Phone booted ok after the update but failed when I did a full restore of my backup - only message was the "Contact your retailer"
The reset hadimassa points to worked on mine. After the hard reset, I manually resentered the mail and basic theme settings and have restore my contacts and messages from backup. I think there may be a miss match between the old settings and the current firmware/os but I have my messages and contacts and it probably could have done with a clear out of the old settings. Not going to try and restore the settings - couldn't risk two heart attacks in one night.
thanks for the link.
Paul R

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