E71 hangs intermittently + external speaker crackl...

I've had my e71-1 for only a couple of months now and noticed that it randomly hangs during menu navigation and especially when either trying to make a call or ending a call (most noticeable when 'number busy' is displayed). It can take at least 5-10 seconds for the phone to respond at which point it suddenly cycles through multiple functions due to me having pressed various buttons to try to get it to respond during the hang.
I have tried two different firmware versions (400.21.013 and 410.21.010; I'm currently using the latter) and this phenomenon occurs on both. I have not installed any additional apps/games. And the phone has loads of onboard memory still free as well as the 8GB memory card that is encrypted despite being virtually empty.
I am at a loss trying to get this problem resolved. It's quite annoying saying 'goodbye' to a person and then you can't end the call immediately. I've done a forum search but have not found any way to fix this.
Moreover and totally unrelated (I think), there seems to be something wrong with the external speaker on the phone. When I navigate around the menus, the beeps emitted are often crackly. This can also occur when I receive confirmation beeps. Despite this, the quality of the speaker is actually good when it works. The phone hasn't been exposed to any water or even out in the rain so this surely is a build problem?

Is this to solve the hanging problem or the crackling speaker?
Surely the hanging problem is a firmware one, what can the service centre do different to what I have done?
I can, however, understand taking the phone to the service centre to fix the speaker. But it seems that this is quite a common problem with e71 phones, see: /t5/Eseries-Devices-and/E71-distorted-keypad-tones/td-p/509579

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Hi ano87, welcome to the HP Forums. What is the model or product number? What version of Windows is installed?
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TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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thanks all, I fix my problems finally!
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E71 hangs intermittently + external speaker crackl...

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