E71 keypad not working properly

I have a e71. Sometimes some of the keys on my keypad doesn't work. how do I fix the problem?

Sorry Amishcake, but I doubt resetting the phone will do anything. I have an iPhone 4 and I am having the exact same problem, been having it for awhile. Nothing I do fixes it. I have reset me phone, installed all the updates, tried taking the cover off, tried taking the protective screen off - none of these things worked (all were suggestions I found on this support forum as many people with iPhone 4's are having this problem).
Of course, problem didn't start until warranty was over.
I will keep checking for suggestions though because it's extremely frustrating and I can't afford a new phone.

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    Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
    Identifier:      com.adobe.InDesign
    Version:         9.2.0.69 (9200)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [172]
    Responsible:     Adobe InDesign CC [3814]
    User ID:         ***
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    OS Version:      Mac OS X 10.9.1 (13B42)
    Report Version:  11
    Anonymous UUID:  ********************
    Sleep/Wake UUID: *********************
    Crashed Thread:  8
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    abort() called
    *** error for object 0x6180002737c0: Heap corruption detected, free list canary is damaged
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x00007fff8af44622 __open_nocancel + 10
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    4   com.apple.CoreFoundation       0x00007fff8d16331d CFBundleGetInfoDictionary + 141
    5   com.apple.CoreFoundation       0x00007fff8d15fb5b _CFBundleCreate + 827
    6   com.apple.CoreFoundation       0x00007fff8d1a3e89 _CFBundleEnsureBundleExistsForImagePath + 89
    7   com.apple.CoreFoundation       0x00007fff8d24bb93 _CFBundleEnsureAllBundlesUpToDateAlreadyLocked + 67
    8   com.apple.CoreFoundation       0x00007fff8d1a3bf8 CFBundleGetBundleWithIdentifier + 248
    9   com.adobe.InDesign.AWS         0x000000011667d2bc 0x116676000 + 29372
    10  com.adobe.InDesign.AWS         0x000000011667a577 0x116676000 + 17783
    11  com.adobe.InDesign.AWS         0x000000011667a370 0x116676000 + 17264
    12  com.adobe.InDesign.AWS         0x00000001166772a7 0x116676000 + 4775
    13  com.adobe.InDesign.AWS         0x0000000116683fb0 0x116676000 + 57264
    14  com.adobe.InDesign.AWS         0x000000011668472e 0x116676000 + 59182
    15  com.adobe.InDesign.AWSUI       0x0000000116646597 0x116636000 + 66967
    16  com.adobe.InDesign.AWSUI       0x0000000116645f05 0x116636000 + 65285
    17  com.adobe.InDesign.AppFramework 0x000000010d6739bb 0x10d632000 + 268731
    18  ObjectModelLib.dylib           0x0000000104b2fcd3 0x104b10000 + 130259
    19  ObjectModelLib.dylib           0x0000000104b4306c 0x104b10000 + 209004
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    22  com.adobe.InDesign             0x0000000100001bb4 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff8af45662 kevent64 + 10
    1   libdispatch.dylib             0x00007fff9067043d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib             0x00007fff90670152 _dispatch_mgr_thread + 52
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    0   libsystem_kernel.dylib         0x00007fff8af44716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff97874c77 _pthread_cond_wait + 787
    2   com.apple.CoreServices.CarbonCore 0x00007fff92a51c37 TSWaitOnConditionTimedRelative + 148
    3   com.apple.CoreServices.CarbonCore 0x00007fff92a2238d MPWaitOnQueue + 192
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    5   com.apple.CoreServices.CarbonCore 0x00007fff92a2290b PrivateMPEntryPoint + 58
    6   libsystem_pthread.dylib       0x00007fff97872899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00007fff9787272a _pthread_start + 137
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    2   libsystem_pthread.dylib       0x00007fff97876fb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff8af4534a fstat$INODE64 + 10
    1   IMSLib.dylib                   0x0000000119a3d2dd 0x1199c0000 + 512733
    2   IMSLib.dylib                   0x00000001199f3616 0x1199c0000 + 210454
    3   IMSLib.dylib                   0x00000001199f39ef 0x1199c0000 + 211439
    4   IMSLib.dylib                   0x0000000119a1f3c8 0x1199c0000 + 390088
    5   IMSLib.dylib                   0x00000001199f328d 0x1199c0000 + 209549
    6   IMSLib.dylib                   0x0000000119a2ebdf 0x1199c0000 + 453599
    7   IMSLib.dylib                   0x00000001199f64f0 0x1199c0000 + 222448
    8   IMSLib.dylib                   0x00000001199f894b 0x1199c0000 + 231755
    9   IMSLib.dylib                   0x0000000119a3fc0e 0x1199c0000 + 523278
    10  IMSLib.dylib                   0x0000000119a40a0b 0x1199c0000 + 526859
    11  IMSLib.dylib                   0x00000001199ea34e 0x1199c0000 + 172878
    12  IMSLib.dylib                   0x00000001199ded11 0x1199c0000 + 126225
    13  IMSLib.dylib                   0x00000001199d37ef 0x1199c0000 + 79855
    14  IMSLib.dylib                   0x00000001199e3851 0x1199c0000 + 145489
    15  IMSLib.dylib                   0x00000001199da4f1 0x1199c0000 + 107761
    16  IMSLib.dylib                   0x00000001199cce14 0x1199c0000 + 52756
    17  libsystem_pthread.dylib       0x00007fff97872899 _pthread_body + 138
    18  libsystem_pthread.dylib       0x00007fff9787272a _pthread_start + 137
    19  libsystem_pthread.dylib       0x00007fff97876fc9 thread_start + 13
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    0   libsystem_kernel.dylib         0x00007fff8af44e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff97873f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff97876fb9 start_wqthread + 13
    Thread 6:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x00007fff8af40a1a mach_msg_trap + 10
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    2   com.apple.CoreFoundation       0x00007fff8d1b0315 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x00007fff8d1af939 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x00007fff8d1af275 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation           0x00007fff975a170b __NSThread__main__ + 1318
    7   libsystem_pthread.dylib       0x00007fff97872899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00007fff9787272a _pthread_start + 137
    9   libsystem_pthread.dylib       0x00007fff97876fc9 thread_start + 13
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    0   libsystem_kernel.dylib         0x00007fff8af44e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff97873f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff97876fb9 start_wqthread + 13
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    2   libsystem_c.dylib             0x00007fff8fa39bba abort + 125
    3   libsystem_malloc.dylib         0x00007fff919a5bf9 nanozone_error + 486
    4   libsystem_malloc.dylib         0x00007fff919a5dbb _nano_malloc_check_clear + 445
    5   libsystem_malloc.dylib         0x00007fff919a46c4 nano_malloc + 35
    6   libsystem_malloc.dylib         0x00007fff919a287c malloc_zone_malloc + 71
    7   libsystem_malloc.dylib         0x00007fff919a3290 malloc + 42
    8   libc++abi.dylib               0x00007fff90c5853e operator new(unsigned long) + 30
    9   libstdc++.6.dylib             0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
    10  libstdc++.6.dylib             0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
    11  libstdc++.6.dylib             0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
    12  libstdc++.6.dylib             0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
    13  IMSLib.dylib                   0x0000000119a414fb 0x1199c0000 + 529659
    14  IMSLib.dylib                   0x0000000119a416a2 0x1199c0000 + 530082
    15  IMSLib.dylib                   0x00000001199ea192 0x1199c0000 + 172434
    16  IMSLib.dylib                   0x00000001199ded11 0x1199c0000 + 126225
    17  IMSLib.dylib                   0x00000001199d37ef 0x1199c0000 + 79855
    18  IMSLib.dylib                   0x00000001199e3851 0x1199c0000 + 145489
    19  IMSLib.dylib                   0x00000001199da4f1 0x1199c0000 + 107761
    20  IMSLib.dylib                   0x00000001199cce14 0x1199c0000 + 52756
    21  libsystem_pthread.dylib       0x00007fff97872899 _pthread_body + 138
    22  libsystem_pthread.dylib       0x00007fff9787272a _pthread_start + 137
    23  libsystem_pthread.dylib       0x00007fff97876fc9 thread_start + 13
    Thread 9:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib         0x00007fff8af449aa __select + 10
    1   com.apple.CoreFoundation       0x00007fff8d1fbd43 __CFSocketManager + 867
    2   libsystem_pthread.dylib       0x00007fff97872899 _pthread_body + 138
    3   libsystem_pthread.dylib       0x00007fff9787272a _pthread_start + 137
    4   libsystem_pthread.dylib       0x00007fff97876fc9 thread_start + 13
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    0   libsystem_kernel.dylib         0x00007fff8af44e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff97873f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff97876fb9 start_wqthread + 13
    Thread 8 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000119dfa000  rcx: 0x0000000119df8958  rdx: 0x0000000000000000
      rdi: 0x0000000000007c13  rsi: 0x0000000000000006  rbp: 0x0000000119df8980  rsp: 0x0000000119df8958
       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000008000000  r11: 0x0000000000000206
      r12: 0x0000000104bf7000  r13: 0x00006180002737c0  r14: 0x0000000000000006  r15: 0x0000000000000000
      rip: 0x00007fff8af44866  rfl: 0x0000000000000206  cr2: 0x00000001083c9000
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    Error Code:      0x02000148
    Trap Number:     133
    Binary Images:
           0x100000000 -        0x100005fff +com.adobe.InDesign (9.2.0.69 - 9200) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
           0x10000c000 -        0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
           0x100014000 -        0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
           0x100025000 -        0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
           0x100037000 -        0x10013aff7 +DV_WidgetBinLib.dylib (1) <57491245-3B90-3D4B-B4B6-4441EE325E3C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
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           0x100659000 -        0x10089dfff +com.adobe.dvacore.framework (7.0.849324 - 7.0.849324.0) <08EB97C1-03E5-3C1B-B154-C886807BC6F1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
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