E71 WLAN Bugs

The saga of WLAN issues with E66, E71 and E72 products seems to go back to 2008 or earlier.
Has Nokia actually solved the problem yet ?
I find it very frustrating that I can't reliably connect to our home network or any public ones I try. Generally get the message "No Gateway Reply" though sometimes I'll get to the first page of a site and then get no response when clicking on boxes to explore.

After some days, weeks, of messing about I seem to have some clue as to the issue with WLAN bugging E series users.
Though it may not be relevant, I turned ON the UPnP setting in my Netgear Router which one is generally told to turn off.
Turning QoS (is this the same as as WMM?) on or off seemed to make no difference.
The real breakthrough came when using the WLAN at a friend's place where his DLink router is in the same room as I was seated in. Suddenly WLAN worked consistently and quite quickly on my E71.
At home my router is some distance from my living room. The E71 has always shown a good signal level for my router but only when I moved as close as possible did it start to connect (albeit slowly).
I have to conclude that the real problem is the E series' wireless insensitivity -- the answer (though it's not really an answer) is that it works within fairly close proximity to the source.

Similar Messages

E51 New firmware - WLAN bugs

Hi
i have already read all posts in this forum about E51 WLAN bugs and i didn't found the solution for this one.
so this is the problem , I have a home WiFi SAGEM f@st 3304 with open acces , since i have updated phone firmware to 200.34.36 i cant connect to this one. when i try to open a web page i get disconnected automatically and when i try to access to router settings from phone i get an "system error" message then i get disconnected , i can connect to others WLAN networks and browsing without any problem else mine.
I've tried to fix it by reinstalling the firmware , but it's still not working.
firmware details:
200.34.36
24-04-2008
RM-244
NOKIA E51 (08)
Message Edited by toto123 on 18-Sep-2008 02:21 AM
Solved!
Go to Solution.

Problem fixed ! for these who have the same problem i used an app called GnuBox , Debug > use mRouter

E71 WLAN problem "no gateway replay"

Hallo nokia
E71 wlan not working...."no gateway replay"
why Nokia care do not find any sloution about this problem because many e71 holder have the problem around the world.
i have called to noika. de cannot help about it. no update for e71.
have anybody solution. please help us
E71 OWNER

this type of error message comes only when the router is not allowing the handset to access it. when the authentication fails the router rejects the request and we get the error message as "no gateway reply"
to solve this try the following
check whether the sim card is properly inserted and the handset is not in offline mode.
enable "show wlan availabilty" from wlan setting.
disable automatic configuration.
reset the WLAN access point to default setting and start defining again.
after config the access point manually on your device, go to the web browser setting and select the acccess point as always use.
try selecting another access point.
you can do the access point setting from options> advanced settings.
if my post helped u out, please click the Star next to it to add some KUDOS to my name
Thanks and Regards,
Sherry.

E71 Firmware Bug with USB Mass Storage.

Hi,
Just got a e71, it has the latest firmware, it's mostly good except for this bug.
If you install a new theme on a memory card and then attempt to use the USB for mass storage it will always lock the card no matter how you disconnect from the USB, it always reports Memory card in use.
What is supposed to happen is the phone is supposed to switch to a theme on the phone memory and unload the theme on the card, it does indeed switch themes, but does not unload the theme on the card, so the only way to free the card is to reboot the phone.
If anyone from Nokia is looking at this forum, you guys need to fix these little bugs with the firmware. A update to the OS the E71x is using would be nice by the way. I paid a lot of money for this unlocked phone and expect it to be rock solid.

I had this problem with the memory card. All you do is set the USB connection to PC suit and not Mass Storage. If it's in PC suit mode you don't loose the memory card and it always let you access it. I never bother with mass storage anymore. Also set to don't ask if you want. I ahve no issues since I di this and am using the 200 firmware.
To transfer files to the card I go into my computer, double click the picture of the nokia E71 and then double click the memory card and access it that way. Hope this helps as it's a pain installing everything on the phone.
Just another quick tip if you download the themes through your phone like me once installed and after a re-start something may try and install and fail once your phone starts up. It will do this everytime you re-start your phone. To fix the issue you have to browse the memory card with 'view hidden folders' selected in Windows and delete certain sis files from a certain folder. I can't remember off the top of my head but it explains it in another post in this forum. I can't take the credit for it.
Ben

E71 wlan issue after firware upgrade

I just upgraded by E71 to the latest software version. The upgrade went without any issues. After the upgrade I realised that t had removed all my contacts - so I had to restore my backup(I restored the SETTINGS as well). I was using a app for my 'WiFi' (for prioritizing my access points) and after the firmware upgrade - I could not see this app at all. The following are my issues now:
1. I cannot connect to my home wifi(WEP) - it was fine before the upgrade. The first time it says - 'Connection not available' and every subsequent time it irritates by showing 'WLAN already active. Please close the connection and retry'.
2. I have tried to restore the factory settings and it still does not work.
3. I have renamed my Access point to the ones that the app was using - still no luck.
So, what are my options now? Can somebody please help? I never thought a small software upgrade could spoil my whole evening!

Hello,
I have just had EXACTLY the same problem.
I have a Nokia E71 and it was working OK before the upgrade. I just used the latest Nokia Updater and latest nokia pc suite to upgrade to 500.21.009.
The upgrade performed perfectly, and after the upgrade I restored my backed up data.
I have the exact symtpoms as psankar. I have factory reset the phone and tried again. Same problem.
Connection not available, and then connection already active. Small Wireless icon appears at top right of screen, and stays there, but there is no active connection in connection manager.
The only way to remove the wifi icon and to get the phone to attempt to reconnect is to power off the phone, but then on reconnectig then you get connection not available and then the whole cycle begins again.
Help appreciated
TIA
Alex

E71 camera bug - white lines

After installing new firmware version 400.21.013 some new bugs appeared. When I'm using camera sometimes picture has large pixels and it isn't bright. Also from time to time some white lines appear on the screen. They are not grid lines that you can turn on and off. I've tried to take a picture of them but it's fuzzy. Those lines on the picture are thin. Beside them some thick white line also appeared but I couldn't capture that moment

I have the same problem too...
I think it is a software problem with to many applications open.
It also happens if the screen lock kicks in and I press a button to re activate.
Only once has my phone "frozen" and then I had to take the battery out.
I can live with it though.
All the Nokia's I have owned
3110*
3210
6110
6210
6310
6230i
3330 (swapped the next day for 8310*)
E71*
* = personal phone the rest were company phones

E71 Wlan connection problems

Hi all
Have been trying to log on to my secure home network using my E71 & have not been successful. I go to all the steps as per the manual including key in the
Pre-shared key for Wlan which I guess is my Wlan password, is this correct?
I get an error message
Wlan unable to connect
Wlan network not found??
This is a strange message when it has detected the network in the first place? Anyone have any ideas?

Yeah, I'm having similar problems. The phone detects the router WLAN, but the router does not detect the phone WLAN. The message I get is: No reaction from gateway.
I suspect that there is an issue with how the various manufacturers implement 802.11b/g
According to the Nokia Os 9.2 the following is supported:
WLAN IEEE 802.11b/g
WLAN Security: WEP, 802.1X, WPA, WPA2
TCP/IP support
My router states the same (Thomson Speedtouch 780) and yet my router cannot detect my Nokia device, even from 30 cm distance.
I may have to upgrade the router firmware to get this to work; still waiting for a reply by Alcatel/Thomson

E71 WLAN connection problem

hello, i just brought a nokia E71 about 2 hours ago, and i get home to setup the wlan settings, and i typed in the password wrong and now i cant get back to being able to re type in the password and now it keeps asking me for "pre shared key for wlan"
how do i fix this, because the phone is pretty much useless unless i can use my wifi connection

problem is it dosnt actually ask for a password it asked for pre shared key for wlan
i was at a friends house last night who only had WEP basic protection and when i tried to connect it asked for the password not a pre shared key.
if i take away my wifi password and only give it low WEP protection should that fix it?

E71 WLAN problems after upgrade to 110.07.127 firm...

Hi, recently I've upgraded my E71 to 110.07.127 firmware and all WLAN operations became very unstable.
For example, when I open WLAN wizard it might show that there's no networks - while were are some for sure, when I press Refresh it starts showing some of them, then I press Refesh once again it shows more (or less), but none of them I can connect to anyway/.
I have a Wi-fi hotspot at home and I've been using it for a while with the phone, but now it either doesn't show up in the list of WLANs or, if it does, the phone cannot connect to it saying "Network is unavailable".
I tried to play with the hotspot options changing bands, "b" or "g" modes etc - no luck at all.
Pls help. Thanks.

30-Dec-2008 03:35 PM
cynnabon wrote:
yeah, it didn't work..
any solution there please tell me
i'm kinda tired of my nokia e71
I believe the only solution would be to downgrade to the previous firmware and wait till new one will come.
Strange, no replies from Nokia people at all. Looks like they don't care about this forum...
Can anybody comment is that confirmed problem and does Nokia work on it or not?

E71: WLAN preferred, 3G only if WLAN not available...

Hello together,
I am just configuring my E71 and I really enjoy the surfing on 3G as well as its WLAN-capability.
Is there any possibility to configure the E71 preferring WLAN connections for data transfers first, and only if not available then switch to 3G network?
It is a bit annoying to choose every time the connection I´d like to for browsing and so on - therefore I would like to configure an active WLAN connection as the primary connection and only if this one is not available (no network reachable) switching then to 3G.
Has anybody experience how to conf it this way?
Thanks in advance!

@nomax
You could install Birdstep Smart Connect from Nokia Store:http://store.ovi.com/content/10328#
Happy to have helped forum with a Support Ratio = 42.5

E71 Wlan Problems

Hi everyone
I upgraded to latest firmware 110.07.127 not long ago
and ever since i havent been able to use my wlan properly.
After opening browser and choosing my access point it
just says Connecting forever and never actually connects.
If i during same time go to Maps and choose Online
it does start getting map info from the net becuz i
see the kb's going. But then when i go back to browser it still
says Connecting
I have restored to factory setting many times and i have
no 3rd party apps going on. Still it wont connect.
I hate this new firmware

Don't know if this is the same thing but when I first had my E71 it would not connect to my Wlan until I entered a home page in the settings for that connection. As soon as I entered a home page it worked fine.

E71 : Tutorial bug

Just started investigating new E71, and seems there is a bug in the Tutorial app. (Menu>Help>Tutorial) : Several topics cause the app. to end (crash) without showing info. e.g. Keys>Power key. Perhaps there are missing topics, because I also notice that where one of these "crash" topics appears in the middle of a list, lower topics actually launch the topic above them in the list e.g. anything below Calling>Dialled numbers.
Am I the only one suffering this? Seems relatively trivial, but then does not inspire confidence : if a simple app. like Tutorial is bad, what chance complex stuff being good?

I noticed that too. On my E63 tough, it works fine. These tuts are a bit silly. The manual is better documented and even then there are settings I can't find. The connections and buttons on the side are not described in the Dutch version.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

E71 WLAN disconnects

WLAN session on th E71 keeps diconnecting and gives out the message "disconnected!"
Whether the signal is low or the phone is touching the router it is the same!
Maximum session is 5 minutes before the phone disconnects!

bump

Nokia E71 Firmware Bugs - 210.21.006, 02-03-2009

I've had the phone since it first launch shortly after middle of 2008. Awesome phone! No problems from day 1.
Unfortunately, right after i updated the firmware in March 2009 there just seems to be a list of bugs showing up. Here's my list. Hopefully someone can help or a new firmware will be released as soon as possible, as some of these problems are rather frustrating and down right disturbing. And obviously you can't go back to the previous firmware. Just to be certain, I reinstalled the firmware twice just to make sure it wasn't a 'bodgy first time install' issue.
1. Home Screen Notifications - Not there
Problem: Apart from Calender Events, every day, the following will 'EVENTUALLY' not show itself:- new message, miss-calls, email 1, email 2, voicemail, miss-call. They will not show irregardless of the actual events happening.
How do I solve this?: I have to go back into 'enabled applications' and un-tick the above home screen events/notifications and then, re-tick and then click ok. Only then, will these notifications re-appear. Not really a SOLUTION as it will happen again within the next 24 hours or less. This is SOOO annoying as I rely on the Home screen notifications for an update of what is happening. How does one realize if there was a miss-call or message received if there's no visual notification and the sound is turned off?
2. Auto-retrieval of Email 1 and Email 2 - Disables itself
Problem: I have emails setup so that they check my email 1, every half hour and email 2, every 1 hour. I have no actual issues retrieving the emails automatically. Accesses and downloads nicely using my network. However, EVENTUALLY 2 to 3 days later, the 'AUTOMATIC RETRIEVAL' disables itself. Why does it do this? Never used to.
How do I solve this?: I have to go back into the respective email accounts and their settings, and re-enable it. Again, not really a solution as it will disable itself within a few days.
3. Shortcut Keys on the Home Screen (left and right) - Does not respond.
Problem: Every so often, the left and right shortcut keys won't work. They are there, but if you click on them nothing happens. Example. On my phone I have 'new SMS' (left) and 'search' (right). They will work for 1 or 2 days, maximum. EVENTUALLY, when I click on either of them, nothing will happen. I can see a very quick 'flash' on the screen as if something is about to happen, but..... NOTHING. This happens also when I change the shortcut keys to open up different applications.
How do i solve this?: I have to restart the phone. No other choice. There's no way of going back into the settings and changing the shortcuts to something else and expect the left and right shortcut buttons to function properly. You have to restart the phone! Never used to that either.
Having said all that, the previous FIRMWARE DIDN'T DO ALL THIS. Is anyone else out there experiencing these same problems? This NEW firmware UPDATE, has turned what used to be an AWESOME phone, into something that is a bit of nuisance.
Nokia please save the E71!
My e71 wishlist.
more printer drivers for different brands
fix the purple haze on the pictures
keep group access points as a standard on the e71 as they did in the e61i
AND GET RID OF THESE BUGS!!!!!
Nokia E71-1 (26)
210.21.006
RM-346

Well, I do hope they provide a new firmware soon which will correct many of the current bugs, since I'm sure Nokia are aware that this won't push many to buy THEIR next devices, it will be Blackberry's or HTC, etc.
My E71 came with fw 100.x... and I wish I'd never upgraded to 200.x...
I'd like to think you'd get more out of your device with a fw updgarde but unfortunately you end up with a worse performing phone!

Problem with E71 & WLAN

I have E71 nokia phone. my problem is, the phone keeps asking me about the password of any access point i have installed.
for ex. , i want to connect to check my mails, it asks me about the preferable network, i select one of the defined networks, then it asks me to enter the password. which is ridiculous.
then i after 10 min, i try to connect to check any site, it asks me again for the network and its password, which is more ridiculous.
any solutions to stop asking me about the passwords????

Either you use an open not encrypted network and you wan't be asked for a password or you use WEP/WPA. Use a WPA-PSK/WPA2-PSK passfrase ( router and E71). Once set you're connected forever.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

E71 WLAN Bugs

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