E71x - web browser crashing

I've had a Nokia E71x for about 2 years now, and I really and truly love this phone. However, about a week or so ago, the web browser started crashing on me. I will try to get it to load, it will start connecting, and shortly after establishing a connection, it just closes.
I've browsed both this forum and the rest of the internet regarding this issue - for this particular phone. I've seen posts by other people in other forums, with no response. I'm really hoping I can get some kind of resolution here. And I do not consider getting a new phone resolution - that's not what I am looking to do. The phone itself works perfectly fine. I just cannot go on the internet at all.
Any help at all would be appreciated. Thank you.

not sure if this will still be helpful to anyone, but I just managed to "fix" these weird symptoms on my wife's year-old E71x by doing this:
- Check all settings, all fine/unchanged from working, none make a difference. Ovi Store DOES WORK to browse and download apps, so we know it's neither the operator or Wi-Fi network connections.
- Call ATT tech support, who send a new activation code to the phone, no change (except shutting off the phone and disconnecting the call ;-)
- Call ATT tech support again and get a transfer to a higher-level tech, who says we should try switching SIM cards to be sure that the card is not the problem, and they will call us back after their next call to see how this process goes.
- Run the suggested test w/ other SIM cards; no effect. E71x still will not connect to Google, Facebook, etc. via the "Media Net" default browser, but Ovi Store still works fine over both Wi-Fi and 3G.
- Put SIM cards back in correct phones and test again; no difference (my Pantech works, E71x no web browsing).
*********** and the steps that actually seemed to work ***************
- From the main screen, press "Menu" button or softkey
- Press "Options" softkey from the Menu
- Select "Download applications" from the Options menu. This should open a browser window to a site that doesn't look to be fully operational anymore.
- If they browser doesn't kick you out at this point, press the "Options" softkey and select either "Go to web address" or "Bookmarks" to open a useful web page.
I don't think it should hurt to just try this first. Sorry for including all the other troubleshooting steps we had to try before this, but if this solution doesn't work then the others are probably worth trying too. Saved me having to backup, and restore everything on the phone anyway.
I hope this helps someone; this was a strange and frustrating problem because it came out of nowhere, the phone worked and then it didn't, with no obvious change other than browsing various web pages. I suspect something in a page cache or something redirecting to a bad loop, but I don't know how to troubleshoot any further into that - and as long as it works, I guess I don't have to this time.
MODERATOR'S NOTE: Post has been edited as it intended to discuss a procedure that can only be done by a Nokia technical expert.

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