E72 Camera issue (black screen)

Hi everyone, I am having a problem with the camera in my E72. When I try to use it, it givesme a blank, black screen (no image is visisble as through the lens). Although the right hand side of menu does appear on screen if I press the button, nothing can be selected. It is as if the camera application gets hanged.
I recently updated firmware that resolved the issue. However, it was hardly for 2-3 days and it came back and am unable to use camera again.
Anyone faced same issue, or tried something to resolve it?

The "Ultimate Solution" is not the hard reset because i tried it with the "bloated other files" problem and this camera issue, and it didnt cure the problem.
I just got the headsup from Nokia Care Point that my device couldnt be fixed in a reasonable time so am being sent a replacement. so i'll advice if your device is still warranty covered, then send it to a Nokia Care Point.
The Engineers couldnt fix it in two weeks so its obvious even a software revamp wont fix it, let alone a hard reset.
Cheers

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Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
Please try disconnecting all cable and battery from the unit , Now press the power button for 30-40 sec then release , perform this action 4 -5 times , now connect AC adaptor to check by powering on and booting the system. If system is working fine you can shut down and connect the battery to check
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evans808 wrote:
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I've somehow solved my second problem. It is not the problem of my phone, instead when I connect my phone to my computer, I saw that the picture is perfectly stored in my phone (I just copied that file to my computer). Maybe last time there is some syncing error.
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Attachments:
160320141369.jpg ‏1821 KB

E72 Camera issue (black screen)

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