E72 freezes when playing YouTube on battery

Hi Folks
I got a strange issue recently, my E72 always freezes after replaying YouTube video on battery for a few minutes.
It is really a totally freeze. You can't do anything except removing the battery to get the phone back to normal operation. No keys responding at all.
If I watch YouTube video when charing the phone, it never had any problem.
Appearantly it could be a battery issue, therefore I tried another BP-4L battery (in very good condition) removed from another E72, and the result was thesame.
Any idea how this could happen and how to fix it please?
Cheers,
bbao
bbao
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Hi bbao,
Let's try to troubleshoot your concern. Does this happen all the time or only when accessing a specific app? Have you tried to toggle between your cellular data and WiFi connection?
Aside from rebooting the phone, you can also try to restore it's factory settings without deleting any personal information:
Menu > Ctrl. panel > Settings and General > Factory settings. The default code is 12345 unless otherwise changed.
It would also help if your phone is up-to-date. Here's how:
http://www.nokia.com/us-en/support/software-update-for-asha-belle-other/
Keep us posted. We'd like to know the outcome.

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E72 freezes when playing YouTube on battery

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