E72- Unable to send e-mail from work mailbox

I am unable to send e-mails from my work e-mail through my E72 although it receives perfectly. I have been in contact with Nokia via e-mail for the last 2 weeks and they have sent several suggestions to solve the issue but nothing is working. I have set-up my work e-mail on my husbands Blackberry with the same settings and can receive and send perfectly. From that I conclude there is no issue with the settings I have or my work e-mail but with
Nokia!! The latest 'help' I have received was to download a patch but I have no idea how to do this and get it onto my phone. So far Nokia have not replied to me.
Any suggestions how to get this to work would be greatly appreciated

If you're using a much older firmware, updating the phone would be a good idea. Find the Software Updates section of nokia.com and type your phone model. If you can't do an over-the-air update, download and install either the OVI Suite or the standalone Software Updater. This may hard reset the phone, so back up anything important with OVI Suite first.
Ignoring firmware for now, IMAP and URL's are like apples and oranges. If you work for a small company, the server may always be called " mail.mycompany.com", but IMAP will never use an HTTP or HTTPS prefix. URL's are typically associated with Microsoft Exchange servers. Within the email program, check Options -> Settings -> Mailbox settings -> Mailbox settings -> Advanced mailbox settings. Are "Outgoing email settings" set to something like
User authentication: Same as for incoming
Outgoing mail server: <compare to the setting for the Incoming server name; in a small company this will likely be the same>
Since you're getting far enough for the mail sever to reject your connection, the other settings should be fine as-is.
It does look like an authentication issue, so I'd say you're either hitting the wrong server or there's a bad username or password in there somewhere. If the Blackberry works with an IMAP connection, then you should be using the same server name(s), and user/password.
If all else fails, you can always try removing and readding the mailbox completely. Choose Menu -> Applications -> Email -> Settings -> <highlight your work account> -> Options -> Remove mailbox. And then set it up from scratch. I hope that helps a little!

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Hi pterobyte,
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