E75 reports (no messages) with Nokia Messaging Gma...

Question

I signed up for an account a http://email.nokia.com, went through the processed, and received the installation message fine on my phone. The account appeared to have set up correctly. I entered my email, accessed the account, it asked me for my password, I entered it, and it connected without reporting an error. However, after connecting, the account reported (no messages) when there are actually several messages in my inbox all newer than 3 days. I can access the account fine if I set it up using the phone's built in software, but I would really like to utilize push email. Does anyone have any suggestions as to what could be causing this issue?

Answer 1

Here's the deal. Like many of you, I have faced the exact same problems with Nokia Messaging on the E75. You can send emails but cannot receive them. The phone, the connection and the synchronization seems all fine with the green ring attempting to fetch from nokia servers but resulting in zero emails.
Well, I have more or less narrowed down the cause of the problem if by chance you have not noticed it is none other then - NOKIA MESSAGING!!!!
When ever you sign-up for a new account it is set up in one of many Nokia servers. Mine is "netac12.vie.hosting.nokia.com" you can find the server info on your phone. It could be that these new servers are not configured properly to work with some of our phones in particular, the E75. Other possibilities may be that the integrated Nokia Messaging software in the phone may be having some problems in communicating with the nokia server. Which ever way you look it just comes down to software problems.
As of now, I don't believe Nokia has a solution but am sure they are aware of the situation. As much as Nokia may not acknowledge certain problems with its products or services but trust me they are aware... or maybe just giving a "blind eye" so to speak for the time being..
One may ask how sure I am if it is not the hardware of the phone or my WiFi/GPRS connection that is at fault and with that, I ask of you to try the following experiment.
Download emoze (www.emoze.com) on to your phone to be 100% sure that your phone and connection is in good working order. It is a freeware Push eMail service with certain limitations of course. You may choose to remove it completely, if you don't like it but for the benefit of the test and also that it is FREE just bare with its dry interface.
After when you have installed emoze onto your phone you will realize.. SUDDENLY.. you are able to send and receive YES, RECEIVE emails almost instantaneously! To be sure that Nokia Messaging is indeed running foul I let both emoze and Nokia Messaging run on my phone in the background and send myself an email via my PC. Emoze as clockwork, without fail, gets me the email within a minute - most of the time within 15 seconds. Whereas, Nokia Messaging, as I may add, is a very moody service. It will choose when to deliver if at all and when not to at its own BLOODY will !!!
Please excuse my language, just like many of you I am very disappointed and that to have call Nokia Care Line on several occasions and only to be told that no one else seems to be facing this problem and they make me go through the damn settings over-and-over again. If there is a fault, please rectify and not hide behind your virtual bush.
I sure hope, that Nokia will start taking ownership of its product issues and give us an update or some form of acknowledgement that it is looking into our concerns. Responsible companies will definitely demand a whole lot of customer respect. Take for example Microsoft. From time-to-time its software and products will run into venerability issues and Microsoft acknowledges these issues, customers concerns and releases a patch to fix the problem. Likewise, I hope Nokia will follow suit.
I have been a Nokia cell phone supporter for over 15 years. I am seriously, considering a swap to a BlackBerry once my contract expires with my service provider. Nokia please do your due diligence.