E90 screen scratched and warranty display/keyboard...

there has been some rumours about nokia willing to replace keyboards to the new flat version. Answer is needed since this problem has been around since the birth of E90. Anyone really got their device repaired for free under warranty or else? Is the keyboard only thing that can be replaced or will they replace the display also if it is scratched? What is the quality of the repair and is there more or less squeaks? all answers will be posted at symbian forums to spread the word. If nokia is still ignoring this problem and keeps us users down, that too will be informed to many other sites and communities. All E90 users unite! We will NOT take this bulls*it any longer!

In Finland...not a long way from where the E90 was designed and now the only place where it is being built..this is the situation.
Nokia have a large flashy shop called "Nokia Falgship" in the centre of Helsinki.
They will take your E90 and send it to the local Care Centre and the screeen and key pad will be replaced under warranty.
It takes about 5 working days they say.
Or they will give you the address of the care centre that you can take it to personaly. Then you might be lucky depending on spares stock and queue, but 24 hours is possible.
Only problem..several people have complained (see the various forums) that the new low profile key pad is stiff and uncomfortable and too easy to press wrong key.
Me...
I cannot live with out my E90 for 5 days, but I can live with a scratched screen. Scratches do not stop it working.
I think Nokia rely on having more customers like me who can live with Nokia's current poor Quality.
But I am sure that they are aware that customers are not pleased ..or I hope so..otherwise what is the point of this forum?
I often wonder...
Edit to correct typo.
Message Edited by peterf on 27-May-2008 08:49 AM

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