EA2700 not recognized by Cable Modem
I have an EA2700 (fimware "classic" 1.0.14.129982) that used to work perfectly fine with a Comcast cable modem. I just recently switched to Charter with an Arris TM902 modem and that's where the problems started. The cable modem will not recognize my router. I have to plug in a computer into the cable model when it starts up. Then I need to clone the MAC address and restart the router (after disconnecting the computer). Why isn't the cable modem recognizing the router when I restart it? I guess this could work if it would be a one time thing but I had to power-cycle the modem and it stopped recognizing the router even with the cloned MAC address. So I had to do the whole spiel again.
Is there any way to make this work easier? Should I update my router's firmware to the "smart" one?
Any suggestions are welcome ...
Thanks,
Joe
Duchtel wrote:
I have an EA2700 (fimware "classic" 1.0.14.129982) that used to work perfectly fine with a Comcast cable modem. I just recently switched to Charter with an Arris TM902 modem and that's where the problems started. The cable modem will not recognize my router. I have to plug in a computer into the cable model when it starts up. Then I need to clone the MAC address and restart the router (after disconnecting the computer). Why isn't the cable modem recognizing the router when I restart it? I guess this could work if it would be a one time thing but I had to power-cycle the modem and it stopped recognizing the router even with the cloned MAC address. So I had to do the whole spiel again.
Is there any way to make this work easier? Should I update my router's firmware to the "smart" one?
Any suggestions are welcome ...
Thanks,
Joe
Since you are changing ISP’s and using a new modem, best to reset your router back to factory settings. Press and hold its reset button down for 15 seconds and wait for the lights to stabilize. It is okay to enable the MAC Address Clone since most Cable Internet Service Providers for a router like you have would require it in order for the internet to work. Upgrading to the Cloud firmware is fine, too, that you will be able to take advantage as well of accessing your router from a remote location.
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