EA3500 bridge mode issues

Hey folks Trying to help someone out with their home network. They have a provider's DSL router as the first point of entry into the home. This works fine. It's broadcasting a wireless network. Connecting to this and running SpeedTest app on an iPhone gives expected speed results. But that's in the basement, so they have a network cable running upstairs that connects to a EA3500 router. The router is in bridge mode with static IP selected. They have been complaining of poor internet performance which should not be the case. When connecting to the wireless that the EA3500 is broadcasting (different SSID and channel than the DSL router), the speed test starts but does not complete - it fails with a generic error. Network cable comes out of the DSL router and into the Internet port on the EA3500. I've attached some screenshots of the EA3500 and the DSL router. I'm pretty sure everything is as it should be, but can't figure out why the connection through the EA3500 is spotty and not solid like the DSL router. Any ideas? Many thanks.   

Can the DSL modem/router be bridged? If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>http://www.practicallynetworked.com/networking/fixing_double_nat.htm and http://computer.howstuffworks.com/nat.htm If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Disable any ISP modem WiFi and filters like firewalls and such.  Then run a external router.Prefered connection method with a ISP stand alone modem:
ISP modem>Linksys router<>connected devices.
Connection method with a ISP modem with built in router that can be bridged:
ISP modem(bridged)>Linksys router<>connected devices.
Connection method with a ISP modem with built in router that can't be bridged:
ISP modem(DMZ)>Linksys routers WAN ip address placed in ISP modems DMZ<>connected devices to Linksys router.

Similar Messages

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    3  host-78-151-225-23.static.as13285.net (78.151.225.23)  19.752 ms  20.399 ms  28.106 ms
    4  host-78-151-229-12.as13285.net (78.151.229.12)  19.760 ms
        host-78-151-225-140.static.as13285.net (78.151.225.140)  18.391 ms
        host-78-151-225-136.static.as13285.net (78.151.225.136)  18.467 ms
    5  host-78-144-8-11.as13285.net (78.144.8.11)  29.582 ms
        host-78-144-8-53.as13285.net (78.144.8.53)  31.276 ms
        host-78-144-8-5.as13285.net (78.144.8.5)  27.278 ms
    6  72.14.214.222 (72.14.214.222)  37.593 ms  25.132 ms
        72.14.242.127 (72.14.242.127)  30.195 ms
    7  209.85.252.188 (209.85.252.188)  27.070 ms
        209.85.252.186 (209.85.252.186)  77.680 ms
        209.85.252.188 (209.85.252.188)  24.477 ms
    8  209.85.253.90 (209.85.253.90)  24.506 ms
        209.85.253.196 (209.85.253.196)  29.255 ms
        209.85.253.90 (209.85.253.90)  26.403 ms
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        72.14.232.134 (72.14.232.134)  35.473 ms  30.789 ms
    10  209.85.251.231 (209.85.251.231)  30.069 ms
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    7  209.85.255.78 (209.85.255.78)  26.205 ms  23.783 ms
        209.85.252.186 (209.85.252.186)  25.291 ms
    8  209.85.253.94 (209.85.253.94)  25.553 ms
        209.85.253.196 (209.85.253.196)  58.607 ms  31.902 ms
    9  66.249.95.173 (66.249.95.173)  49.369 ms
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    10  72.14.238.43 (72.14.238.43)  34.146 ms
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