EA3500 - Windows was unable to connect... (Win 7 and Win 8.1 have done this off and on)...
I recently purchased a Linksys EA3500 router and am using it as the sole router in my home network. I have primarily had three devices connected to the network computers/tablets - two running Win7 and one running Win8.1.
The first few days were OK but then the Win 8.1 system would not connect to the network (see the error message below). "Windows was unable to connect..." I tried the problem troubleshooter, power cyclilng the comptuer, power cycling the router. Updating the router firmware to the latest (it added a .1 at the end). Uninstalling and reinstalling wireless drivers on the computer. I've reset the router to factory defaults. I've run the router with and without wifi passwords.
This morning I was able to connect the Win 8.1 system to the network. Not sure what changed overnight. However, today I have had two instances of a different computer, one of the Win 7 systems, suffering the same problem. Different hardware. The Win 8.1 system is an Asus T100 tablet/netbook using a Broadcom 802.11abgn Wireless SDIO Adapter. The Win 7 system is a Dell E6540 laptop using a Dell Wireless 1506 802.11b/g/n 2.4 GHz adapter manufactured by Atheros Communications, Inc.
Last night, when I was having problems with the Win 8.1 system, I should note that it worked fine with the 5 GHz network. The laptop, however, does not support 5 GHz and now that it's suffering the same problem my only work-around is a cellular hotspot.
I'm suspecting the router at this point. Has anyone else seen this? Any ideas what could be causing it, what I could do to fix it or what I might do to help diagnose the problem(s) ? I'm more than willing to run third-party software to analyze and better understand what is happening on a network level (I would actually like to understand as much as anyone is willing to get me started on).
If I am unable to determine why certain systems almost seem to become "banned" from my network while others are working just fine then I'm going to have to return this device and try something else.
Thanks,
Dave
I recen
Hi @daved31,
You are on the right track. Checking the Wireless MAC Filter is one of the troubleshooting steps. For 2.4 GHz frequency, the suggested channels are 1, 3, 6, 9 and 11. For the 5 GHz, I suggest to use the highest channel. Those channels will give you a better signal, just make sure that no other wireless device is using it to avoid wireless interference.
If only one wireless device is not connecting wirelessly, we should focus on the wireless device itself because we know that the router/access point is working since the other wireless devices are working wirelessly.
I suggest to delete preferred networks on the laptop. Here's the link that may help: http://kb.linksys.com/Linksys/GetArticle.aspx?docid=85537a14b0214be48217c733bba9ac65_Removing_Wirele...
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