EA4500 needs frequent hard reset

Hi all,
I have an EA-4500. Unfortunately I often have to hard-reset it:
- every time I update the firmware (last time I updated to 2.1.38.138827 via Cisco Connect Cloud)
- sometimes whenever there is a black-out
The first time it happened upon the automic firmware update which released Connect Cloud.
In such cases, the router stays with the white Cisco logo on and no other lights work (i.e. the ethernet lights on the rear side of the router are off). The only reset procedure working is: unplug Internet cable, press reset for 30 secs, turn off while keeping reset pressed, wait 30 more seconds, turn on again always keeping the reset pressed.
I've tried to turn off for 2 minutes but it doesn't work. The strange thing is that the above reset procedure does not always work, sometimes I have to do it like 10 times before the router Cisco logo light starts blinking on and off (like breathing).
Besides this, which is very very annoying, I'm satisfied with router functionalities and performance.
Do you have any idea on what I could do to solve the hard-reset issue?
Thank you.
Ciao!
Max

Hi Jaymay,
thank you for your reply. Just to clarify, when you say "reboot the router" should I do it from the Connect Cloud page?
In general, whenever the issue I explained above shows up, I have no way to log on the router unless doing the hard reset procedure.
Should I perform the steps you suggest when the router is behaving normally? What result should I expect?
Step 5 makes me think this is something I should do only if the router is stuck since, when it works, I can ping it anytime.
Thank you in advance for your explanation.
Ciao!
Max

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Message Edited by thetreoguy on 01-27-2009 01:56 PM

EA4500 needs frequent hard reset

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